Job Summary
Rivet Software & Systems LTD seeks a motivated and dependable Onsite Technician to strengthen our expanding team. The successful applicant will deliver onsite technical support, execute system installations, perform routine maintenance, resolve technical issues, and provide customer assistance for our software and hardware solutions.
Oversee a comprehensive range of critical duties encompassing strategic planning, team leadership, and operational execution to align with organizational goals. Develop and implement policies, procedures, and best practices to enhance productivity, efficiency, and compliance across all departments. Lead cross-functional initiatives to foster innovation, drive growth, and ensure seamless collaboration between teams. Monitor performance metrics, analyze data, and provide actionable insights to senior management to support informed decision-making. Manage stakeholder relationships, including clients, partners, and internal teams, to cultivate trust and achieve mutually beneficial outcomes. Ensure adherence to industry regulations, legal requirements, and ethical standards while maintaining a culture of accountability and continuous improvement.
Deliver comprehensive onsite technical assistance and perform detailed troubleshooting as required.
Install, set up, maintain, and troubleshoot software and hardware systems to ensure optimal performance and reliability.
Provide clients with comprehensive guidance on system installation and deliver responsive technical assistance for user inquiries.
Diagnose and resolve technical issues with efficiency and precision.
Perform regular maintenance tasks and system inspections to ensure optimal functionality.
Provide user training on system operations as needed to ensure proficient utilization.
Draft comprehensive technical reports and disseminate pertinent updates to stakeholders, ensuring clarity, accuracy, and timely delivery.
Deliver outstanding client support and maintain clear, consistent communication throughout all interactions.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required. A minimum of 3 years of experience in software development, with proficiency in programming languages such as Java, Python, or C++. Strong problem-solving skills and the ability to work well in a team environment are essential. Familiarity with agile methodologies and version control systems, such as Git, is preferred. Excellent communication skills and a passion for continuous learning are also necessary.
A diploma or degree in Information Technology, Computer Science, Business Information Technology, or a comparable discipline is required.
Basic understanding of computer systems, networking, and software support
Proficient communication and strong interpersonal capabilities are essential for fostering effective collaboration and building professional relationships.
Proven capability to operate autonomously with minimal oversight while maintaining high productivity and consistent performance standards.
Accomplished in resolving complex issues with innovative and efficient approaches, demonstrating a keen analytical mindset and the ability to navigate challenges effectively.
Proficiency in technical support or hands-on fieldwork experience is highly desirable.
We are pleased to extend additional benefits that complement our comprehensive compensation package, enhancing overall job satisfaction and work-life balance for our employees. These benefits may include flexible work arrangements, wellness programs, professional development opportunities, and supportive resources aimed at fostering a positive and productive work environment. Additional perks such as performance bonuses, remote work options, and access to educational initiatives further underscore our commitment to employee growth and well-being.
Proven expertise in enterprise resource planning (ERP) systems or point-of-sale (POS) platforms is essential for this role.
Capable of traveling to client sites to provide on-site assistance as needed.
What We Offer
Join a rapidly expanding technology enterprise, offering a dynamic and forward-thinking work environment.
We seek candidates who possess hands-on experience in practical fieldwork, having completed relevant assignments or roles. Strong familiarity with operational procedures and field-specific methodologies is required, along with the ability to apply technical knowledge in real-world settings. Candidates should demonstrate adaptability, problem-solving skills, and a commitment to continuous learning in dynamic environments. Proficiency in using field equipment, tools, and software is essential, as is the capacity to collaborate effectively with teams and stakeholders. Excellent communication skills, both written and verbal, are necessary to document findings, report progress, and convey insights clearly. This role demands a proactive approach, attention to detail, and the resilience to work under varying conditions to achieve project objectives.
With various avenues available for professional advancement, employees can pursue pathways to enhance their skills, take on new challenges, and achieve long-term career objectives. These opportunities support ongoing development through mentorship programs, leadership training, and access to industry certifications, enabling continuous learning and progression within the organization.
We foster a collaborative and encouraging workplace culture that prioritizes teamwork and mutual respect. Our organization values open communication and provides resources to ensure all employees feel valued and motivated. We are committed to maintaining a positive atmosphere where professional growth and personal well-being are equally supported.
Due to the expiration or closure of this position, the application process is no longer available. Submissions will not be accepted at this time.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
Experience Required
0 - 1 years
