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Home Jobs Nairobi Senior China Market Relationship Manager

Senior China Market Relationship Manager

Diamond Trust Bank (DTB)  · Banking / Financial Services

Full Time Nairobi
Nairobi
Deadline: 24 June 2026
Posted June 16, 2026

We are seeking a highly motivated individual to join our team in a dynamic role focused on delivering exceptional results. The position requires a proven track record in [industry/field], with expertise in [specific skill or tool], alongside strong analytical and problem-solving abilities. Key responsibilities include [list responsibilities concisely], while ensuring adherence to [relevant standards or protocols]. The ideal candidate will possess [specific qualifications or certifications], along with excellent communication and collaboration skills to thrive in a fast-paced environment. This role offers the opportunity to contribute to [key project or objective] while advancing both personal and professional growth.

This position is tasked with fostering business expansion by cultivating and overseeing connections within the Chinese-speaking client base. It entails securing new business opportunities, reinforcing existing partnerships, and providing customized banking solutions to elevate customer satisfaction and increase the Bank’s market presence.

Oversee a range of critical duties, including managing daily operations, ensuring adherence to company policies, and driving team performance to meet organizational goals. Collaborate with cross-functional departments to streamline processes, enhance efficiency, and foster innovation. Monitor key performance indicators to assess progress, identify areas for improvement, and implement strategic solutions. Develop and execute action plans to address challenges, optimize workflows, and achieve measurable outcomes. Maintain strong communication channels to align teams with company objectives and uphold a culture of accountability and excellence. Additionally, ensure compliance with industry regulations and foster a safe, productive work environment for all employees.

We focus on expanding market reach and securing new client relationships to drive revenue growth. This role requires a results-driven individual with a proven track record in identifying and pursuing business opportunities, as well as the ability to forge and maintain strong partnerships. Key responsibilities include conducting market research, developing strategic initiatives, and negotiating contracts to meet or exceed sales targets. Ideal candidates will possess excellent communication skills, a deep understanding of client needs, and the drive to achieve measurable outcomes in a fast-paced environment.

Forge strategic alliances and cultivate enduring partnerships with Chinese enterprises and professional networks.

Expand the client base through strategic acquisition of new customers to drive revenue growth and market penetration.

Facilitate expansion in deposit acquisition, trade finance solutions, remittance services, guarantee issuance, and foreign exchange revenue streams.

Drive measurable improvements in asset and liability performance while expanding non-funded income streams to meet established targets.

We are seeking a skilled professional to oversee and nurture key stakeholder relationships, ensuring alignment with organizational goals while driving mutual value. This role requires a proactive approach to communication, problem-solving, and strategic engagement with clients, partners, and internal teams. The ideal candidate will possess strong interpersonal skills, a deep understanding of relationship dynamics, and the ability to build trust and long-term partnerships. Experience in a similar capacity, preferably within a [industry-specific] environment, is essential, along with proficiency in CRM tools and data-driven decision-making. Key responsibilities include identifying growth opportunities, addressing concerns efficiently, and maintaining high levels of satisfaction and loyalty among stakeholders.

Oversee a diverse client portfolio consisting exclusively of Chinese-speaking individuals, fostering strong relationships and driving sustained growth through strategic engagement and tailored solutions.

Foster enduring partnerships with essential stakeholders, such as Chinese associations and industry leaders, to cultivate collaborative and mutually beneficial engagements.

Provide exceptional customer service in every client engagement, ensuring consistency and excellence in all interactions.

Act as the main point of contact to address client inquiries and provide advisory support.

Accomplish strategic cross-selling initiatives and enhance product offerings through data-driven optimization to maximize revenue growth and customer satisfaction. Analyze market trends, customer behavior, and sales performance to identify opportunities for upselling complementary products and refining existing portfolios. Collaborate with cross-functional teams to implement targeted strategies that align with organizational goals and elevate overall product value. Ensure seamless integration of optimized solutions while maintaining high standards of efficiency and effectiveness.

Drive client engagement and revenue growth by actively promoting the Bank’s comprehensive suite of products, fostering strategic cross-selling opportunities to enhance customer lifetime value.

Provide clients with comprehensive guidance regarding banking products, services, and operational processes to ensure informed decision-making and optimal utilization.

Collaborate closely with internal teams to customize solutions that effectively address and fulfill client requirements.

We foster cross-functional teamwork to ensure cohesive project execution and seamless information sharing throughout the organization. This role requires active participation in interdepartmental meetings, alignment with various teams, and consistent communication to support unified goals and streamline workflows. Your ability to collaborate effectively with colleagues across different functions will be essential to driving successful outcomes and maintaining operational efficiency.

Partner with cross-functional teams to facilitate seamless and high-quality service delivery.

Facilitate seamless integration of new clients and ensure efficient handling of transactions from initiation to completion.

Resolve customer concerns in a timely and efficient manner to ensure satisfaction and maintain productive relationships.

The role involves overseeing portfolio and risk management functions, ensuring effective asset allocation, performance monitoring, and adherence to established risk parameters. Responsibilities include developing and implementing risk mitigation strategies, conducting comprehensive risk assessments, and maintaining compliance with regulatory standards. The position requires expertise in financial analysis, strong analytical skills, and proficiency in risk management tools and methodologies. A solid understanding of market trends, investment principles, and portfolio optimization techniques is essential to drive informed decision-making and safeguard organizational assets.

Evaluate portfolio performance on an ongoing basis and proactively detect any emerging risks at the earliest possible stage.

Guarantee adherence to established internal policies and applicable regulatory mandates to mitigate operational and legal risks.

Maintain meticulous and current documentation of client information.

Gather, analyze, and interpret market data to produce comprehensive reports that inform strategic decisions and competitive positioning. Develop and maintain dashboards, visualizations, and performance metrics to track industry trends, market share, and emerging opportunities. Collaborate with cross-functional teams to align insights with business objectives and support data-driven decision-making. Ensure accuracy, timeliness, and relevance of intelligence while staying abreast of regulatory changes, economic shifts, and technological advancements impacting the sector.

Analyze evolving market trends and customer demands to identify emerging opportunities and potential areas for growth.

Monitor rivals’ actions and pinpoint areas for strategic advancement.

Compile periodic performance and pipeline analyses to ensure accurate and timely insights are provided for decision-making purposes.

We value strong collaborative partnerships with diverse stakeholders, including clients, colleagues, and leadership teams, to ensure alignment and drive mutual success. This role requires the ability to nurture and maintain meaningful professional connections across various departments and external partners. Building trust, communicating effectively, and resolving conflicts diplomatically are essential to fostering productive working relationships. Additionally, we seek individuals who can represent our organization with professionalism and integrity in all interactions.

Foster collaborative partnerships internally by engaging with various business units and support functions to enhance alignment and operational synergy.

Develop and cultivate strategic external networks within the Chinese business landscape to foster long-term partnerships and collaborations. Ensure these connections are consistently nurtured and leveraged to support organizational objectives and growth initiatives.

Collaborate with regional teams and affiliate branches to provide comprehensive banking solutions that address client needs holistically.

Highly developed interpersonal and communication skills, enabling effective interaction with colleagues, clients, and stakeholders at all levels. Demonstrates strong problem-solving abilities and adaptability to changing priorities in a fast-paced environment. Exhibits a proactive approach to tasks, demonstrating initiative and accountability in achieving objectives. Maintains a high standard of professionalism and ethical conduct, fostering a positive and collaborative work culture.

Demonstrates exceptional proficiency in cultivating and sustaining key partnerships while driving growth through strategic business development initiatives.

Proven ability to communicate effectively and negotiate with strong interpersonal skills, essential for engaging across diverse cultural contexts.

Results-driven with ability to meet stringent targets

Demonstrated commitment to ethical standards and professional conduct remains essential.

Maintains a strong analytical mindset and demonstrates exceptional problem-solving proficiency.

Proven capacity to thrive in a rapidly evolving and fiercely competitive business landscape.

Demonstrates a keen focus on customer satisfaction and meticulous attention to detail.

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field; alternatively, relevant work experience may be considered
• Minimum of three years of progressive experience in financial analysis, budgeting, or strategic planning
• Proficiency in advanced Excel, financial modeling, and ERP systems
• Exceptional analytical, problem-solving, and quantitative skills
• Strong communication abilities to present complex financial information clearly to diverse stakeholders
• Experience with GAAP standards, financial reporting, and audit processes preferred
• Highly organized with a keen attention to detail and ability to manage multiple priorities in a fast-paced environment
• Leadership experience or demonstrated potential to lead cross-functional initiatives

A Bachelor’s degree or higher from an accredited academic institution is required.

Proficiency in Mandarin (Chinese) is an essential requirement for this position.

A background in banking, sales, or relationship management would be considered beneficial.

Proficiency in trade finance and corporate banking products is advantageous.

Qualifications

BA/BSc/HND

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