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Home Jobs Nairobi Contract Business Operations Analyst

Contract Business Operations Analyst

Liberty Life  · Insurance

Contract Nairobi
Nairobi
Deadline: 16 June 2026
Posted June 12, 2026

Job Summary

This position serves as a vital liaison between IT and business teams, focusing on evaluating processes, identifying requirements, and providing data-driven insights and reports to executives and stakeholders. Responsibilities include conducting business analysis, designing and specifying system enhancements, and defining requirements in response to product changes or significant business initiatives.

Oversee and execute a range of critical duties, ensuring alignment with organizational objectives and industry standards. Develop and implement strategic initiatives to enhance operational efficiency and drive measurable outcomes. Collaborate with cross-functional teams to foster innovation, streamline processes, and optimize performance across departments. Monitor progress through key performance indicators, providing data-driven insights to leadership for informed decision-making. Ensure compliance with regulatory requirements and internal policies while maintaining high standards of accountability and transparency. Serve as a primary liaison between senior management and staff, facilitating clear communication and fostering a culture of continuous improvement.

Ensure the precision of deliverables by managing design processes, defining requirements, and conducting thorough testing.

The process involves discerning and subsequently ranking technical and functional requirements to ensure alignment with project goals and stakeholder needs.

Diligent oversight of trend analysis and business practices enables the preparation of comprehensive reports regarding operational control issues, which are then presented to senior and executive management on a regular basis.

To ensure comprehensive expertise, you will stay abreast of product details, business intricacies, process methodologies, and system regulations, along with their practical implementation.

Ensure the relationship model remains current and the integrity of interfacing systems is preserved.

Ensure robust financial audit and control measures are implemented within application systems to maintain compliance and operational integrity.

Plan, develop, and lead business process reengineering and improvement initiatives, as well as management review projects, within the organization.

Collaborate with various departments to identify their business needs and translate those into functional and technical requirements as part of strategic initiatives.

Bachelor’s degree in Computer Science, Engineering, or a related field is required. Minimum of 5 years of experience in software development, with a focus on full-stack development, is necessary. Proficiency in programming languages such as Java, Python, or JavaScript is essential. Experience with frameworks like React, Angular, or Vue.js is preferred. Strong problem-solving skills and the ability to work collaboratively in a team environment are critical. Familiarity with cloud platforms, such as AWS or Azure, is a plus. Excellent communication skills to articulate technical concepts to non-technical stakeholders are also required.

A Bachelor’s degree in Business, Information Technology, Economics, Banking, Strategic Management, or a closely related field is required for this position.

A Master’s Degree in Business or Information Technology is highly beneficial.

A Certified Business Analyst with a Certified Project Manager credential, such as PMP or PRINCE2, would be considered advantageous.

Seeking a candidate with a proven track record of relevant experience in the field, demonstrating expertise through hands-on involvement in similar roles. The ideal applicant will possess a minimum of [X] years of professional experience in [specific area], complemented by a strong background in [related skills or industries]. Additionally, familiarity with [specific tools, methodologies, or systems] is highly desirable, as is the ability to [key responsibility or skill]. Exceptional problem-solving abilities, adaptability, and a commitment to continuous learning are essential traits for success in this position.

4+ years of hands-on experience in business analysis, with a strong focus on strategic analysis implementation and evaluation.

Proficiency in the financial services industry would be considered a beneficial qualification for this position.

Proficiency in executing extensive and intricate IT deployment initiatives is required.

Proficiency in IT, encompassing software development, network administration, and systems management, will be regarded favorably.

We are seeking a candidate who possesses strong competencies in strategic planning, project management, and cross-functional collaboration. The ideal applicant will demonstrate expertise in data analysis, problem-solving, and stakeholder communication, ensuring alignment with organizational goals. Proficiency in industry-specific software, budget oversight, and regulatory compliance is essential. Additionally, experience in team leadership, process optimization, and performance metrics evaluation is required. Candidates must exhibit adaptability, a commitment to continuous improvement, and the ability to work effectively in dynamic environments.

Analytical thinking and problem-solving are essential for this role, requiring a methodical approach to dissecting complex issues and identifying effective solutions. Candidates must demonstrate proficiency in evaluating data, recognizing patterns, and implementing logical strategies to address challenges efficiently. The ability to break down intricate problems into manageable components and derive actionable insights is critical to success in this position.

Proficient in conveying ideas clearly and effectively through both spoken and written formats, with a strong command of language to articulate thoughts with precision and clarity.

Consultative and interpersonal abilities are essential for effectively engaging with clients, understanding their needs, and delivering tailored solutions through clear communication and relationship-building.

Dynamic facilitation skills are essential for guiding group discussions, workshops, and collaborative sessions to achieve productive outcomes. These skills involve active listening, clear communication, and the ability to manage group dynamics effectively. Strong facilitation skills ensure that all participants are engaged, diverse perspectives are considered, and meetings remain focused and results-driven. Employers seek candidates who can adeptly steer conversations, resolve conflicts, and foster inclusive environments, enabling teams to reach consensus and drive meaningful progress.

A meticulous approach and the ability to consistently achieve a high degree of precision are essential.

Proven ability to manage multiple tasks efficiently while maintaining a structured and orderly approach to work. Demonstrates competence in prioritizing responsibilities, tracking deadlines, and ensuring that projects progress seamlessly. Utilizes tools and methodologies to enhance workflow management and team coordination. Essential for roles requiring meticulous planning, adherence to timelines, and the capacity to handle high-pressure situations with composure.

Able to effectively sway opinions and inspire action through compelling communication and strategic engagement.

Proficient understanding of organizational frameworks and corporate hierarchies is essential. Familiarity with operational models, departmental alignments, and interdepartmental relationships is required. Awareness of governance structures, reporting lines, and key business functions is necessary.

Stakeholder analysis involves identifying individuals, groups, or organizations that may impact or be affected by a project, decision, or initiative. It requires assessing their interests, influence, and potential impact to ensure effective engagement and management throughout the process. Key responsibilities include mapping stakeholders, evaluating their needs and concerns, and developing strategies to address them. Additionally, this role demands strong communication skills to facilitate collaboration and alignment among diverse parties.

Engineering of requirements involves defining, documenting, and maintaining the specifications that a system or product must meet to satisfy stakeholder needs and comply with business objectives. This discipline ensures alignment between technical development and user expectations by systematically capturing, analyzing, and validating functional and non-functional requirements throughout the project lifecycle. Professionals in this field must possess strong analytical skills, attention to detail, and the ability to communicate technical information clearly to diverse audiences. They often collaborate with cross-functional teams, including developers, testers, and business analysts, to clarify ambiguities, prioritize deliverables, and ensure traceability from initial concept to final implementation. Familiarity with requirement management tools and methodologies, such as Agile or Waterfall, is typically required, along with expertise in elicitation techniques like interviews, surveys, or workshops.

Conducting a comprehensive cost-benefit analysis involves evaluating the financial and operational advantages and disadvantages associated with a particular decision, project, or investment to determine its overall viability and potential impact on organizational objectives.

Develops and executes modeling processes to analyze and interpret complex data sets, ensuring accurate representation of system behaviors and patterns. Translates business requirements into mathematical frameworks and computational algorithms, applying statistical and machine learning techniques as needed. Collaborates with cross-functional teams to validate model assumptions, refine parameters, and optimize performance metrics. Documents methodologies, assumptions, and outcomes to support reproducibility and stakeholder understanding. Ensures compliance with industry standards and organizational protocols throughout the modeling lifecycle.

Proficiency in networking infrastructure, database systems, and related technological domains is essential.

Entrepreneurial and strategic commercial acumen are essential for this role. The ideal candidate will demonstrate a keen ability to identify and leverage business opportunities, coupled with a sharp focus on commercial viability and growth. Strong analytical skills are required to assess market trends, evaluate competitive landscapes, and make data-driven decisions to drive profitability and sustainability. The position demands a proactive mindset, innovative problem-solving, and the capacity to balance risk with reward in dynamic business environments.

Responding effectively to evolving circumstances and implementing necessary adjustments to meet shifting demands.

We welcome qualified candidates to submit their applications, including an updated CV, to hr@libertylife.co.ke by June 16, 2026. Ensure the job title appears in the email subject line. As an equal opportunity employer, Liberty Kenya promotes diversity and inclusion. Kindly note that only candidates selected for further consideration will be notified. All personal data provided will be used solely for recruitment purposes, in compliance with the privacy statement available on our website at https://www.liberty.co.ke.

Qualifications

BA/BSc/HND , MBA/MSc/MA

Experience Required

4 years

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