Position Summary:
The incumbent will spearhead the expansion of MSME business at the designated branch by focusing on customer acquisition, retention, and proactive relationship management to effectively address clients’ financial requirements.
Oversee and execute critical duties, ensuring alignment with organizational objectives while maintaining high standards of performance and accountability. Develop and implement strategic initiatives to drive efficiency, innovation, and sustainable growth. Collaborate with cross-functional teams to streamline processes, enhance productivity, and achieve measurable outcomes. Monitor progress, analyze key performance indicators, and provide data-driven recommendations to optimize operations. Foster a culture of continuous improvement, mentoring team members to cultivate talent and leadership. Ensure compliance with industry regulations, policies, and best practices to mitigate risks and uphold organizational integrity.
We focus on expanding our business and optimizing our portfolio to drive sustainable growth and enhance stakeholder value. This role involves strategic oversight of market opportunities, resource allocation, and performance evaluation to ensure alignment with organizational objectives. Key responsibilities include analyzing market trends, assessing investment viability, and implementing initiatives to maximize returns while mitigating risks. The ideal candidate will possess strong analytical skills, financial acumen, and experience in portfolio optimization, along with the ability to collaborate across departments to execute growth strategies effectively.
Leverage strategic initiatives to expand MSME business by securing lending and deposit opportunities from both new and existing clients.
Foster enduring advisory partnerships to attract high-value clients and provide customized financial offerings.
Develop and oversee the MSME portfolio by identifying growth prospects and maintaining profitability and operational excellence.
Enhance customer engagement by maintaining consistent communication, organizing structured meetings, ensuring meticulous record-keeping, and strategically promoting the bank’s diverse product offerings.
Identify emerging business opportunities and strategic partnerships while delivering market intelligence and actionable feedback to enhance product development and overall business strategies.
Responsible for overseeing the credit portfolio, this role involves evaluating customer creditworthiness, setting credit limits, and ensuring timely collections. The position requires analyzing financial data, managing delinquent accounts, and implementing strategies to minimize credit risk. Strong analytical skills, proficiency in financial software, and excellent communication abilities are essential. Additionally, the role involves collaborating with sales and finance teams to optimize credit policies and improve cash flow efficiency.
Evaluate loan applications by analyzing customer requirements, conducting financial assessments, and performing due diligence—such as conducting visits and verifying references—to ensure all criteria are met.
Examine applications thoroughly and deliver suitable recommendations for approval, maintaining meticulous and precise documentation throughout the process.
Monitor the progression of loan applications, notify customers of final decisions, and collaborate with relevant parties to confirm all stipulations are satisfied prior to fund disbursement.
We are looking for a dedicated professional to enhance and maintain exceptional customer experience standards. The ideal candidate will possess strong interpersonal skills and a customer-focused mindset to address inquiries, resolve issues promptly, and ensure high levels of satisfaction. Responsibilities include managing customer interactions, gathering feedback, and implementing improvements based on insights. Proficiency in communication tools and experience in a customer service role are essential, along with the ability to work in a fast-paced environment.
Build and nurture robust customer relationships by actively promoting the bank’s products, identifying cross-selling opportunities, and addressing customer queries and complaints promptly to meet established service level agreements.
Maintain strict confidentiality of customer information while working closely with branch and head office teams to ensure a smooth and exceptional customer experience.
Ensures adherence to all relevant laws, regulations, and internal policies while maintaining high ethical standards. Monitors organizational activities to identify and mitigate risks, conducting regular audits and assessments. Develops and implements compliance programs, including training initiatives and reporting mechanisms, to foster a culture of integrity. Collaborates with legal, operational, and executive teams to address compliance issues and ensure alignment with industry best practices. Tracks regulatory changes and assesses their potential impact on business operations, recommending necessary adjustments. Serves as a key point of contact for compliance inquiries and investigations, providing guidance and support to mitigate legal and reputational risks.
Ensure strict adherence to all regulatory obligations, internal bank policies, established risk frameworks, and operational guidelines, with particular attention to Know Your Customer (KYC) and anti-money laundering (AML) standards.
Oversee risk management processes while maintaining the integrity and precision of customer documentation and supporting daily branch operations.
Provide assistance to Branch Management in executing daily branch operations in accordance with established Bank Policies and Procedures.
Support organizational efficiency by delivering insightful reports, maintaining a keen awareness of market trends, collaborating effectively within cross-functional marketing teams, and driving strategic initiatives to enhance overall business performance.
Performing any supplementary assignments designated by management as necessary.
Qualifications, Skills, and Experience Required:
Applicants must possess a minimum of a bachelor’s degree in a related field, along with at least three years of relevant professional experience. Proficiency in industry-specific software and tools is essential, as is strong analytical and problem-solving abilities. Excellent communication and teamwork skills are also required to collaborate effectively with cross-functional teams. Prior experience in project management or a similar role is highly desirable. Additionally, candidates should demonstrate a keen attention to detail and the ability to work under tight deadlines.
A recognized institution must confer a Bachelor’s degree in business, finance, or a closely related field.
With a minimum of two years of hands-on experience in a sales capacity within a financial institution, the ideal candidate will bring proven expertise to the role.
Proficiency in banking laws, regulations, and operational procedures is essential for this role. A comprehensive understanding of the legal and regulatory frameworks governing financial institutions, as well as hands-on experience with banking operations, is required. The ideal candidate will demonstrate expertise in ensuring compliance with applicable statutes while efficiently managing day-to-day banking functions.
Proficient in Risk Management and Compliance practices, with a solid understanding of regulatory frameworks and industry standards to ensure adherence to legal and ethical guidelines in all operational activities.
Highly analytical professionals with a strong aptitude for evaluating established processes and systems are sought, possessing the ability to scrutinize conventions through empirical evidence and measurable outcomes. Candidates should demonstrate a capacity to critically assess prevailing practices and drive improvements grounded in data-driven insights and tangible impact assessments.
Proven skill in fostering agreement and negotiating with diverse stakeholders throughout all NBK departments.
If you satisfy the aforementioned qualifications, kindly complete the “APPLICATION FOR BUSINESS BANKER” form, attach your CV and cover letter, and submit them via email to recruitment@nationalbank.co.ke no later than Thursday, 18th June 2026. Ensure your email subject line includes the job title and reference number (NBK/RET/30/2026) for proper processing.
Qualifications
BA/BSc/HND
Experience Required
2 years
