Job Summary
The Agency Manager will oversee recruitment processes, provide ongoing coaching and talent development, and cultivate a high-performance culture within the Agency, aligning individual sales efforts with the objectives and ethical standards of Liberty Life. Additionally, this role will involve close collaboration with Sales Agents and Unit Leaders to drive success and maintain operational excellence.
Key responsibilities encompass conducting thorough research, analyzing data, and preparing detailed reports to support decision-making processes. The role requires developing and implementing strategic plans, collaborating with cross-functional teams, and ensuring alignment with organizational objectives. Additionally, the position involves overseeing project execution, managing timelines, and delivering measurable outcomes. Strong communication skills are essential for presenting findings, negotiating agreements, and maintaining stakeholder relationships. The candidate will also be responsible for monitoring industry trends, identifying opportunities for growth, and recommending innovative solutions to enhance operational efficiency.
We are seeking a dynamic leader to spearhead our efforts in establishing unrivaled market leadership across key industry segments. The ideal candidate will leverage strategic foresight and innovative approaches to drive sustained growth, outperform competitors, and capture an expanded share of the market. Responsibilities include analyzing market trends, identifying emerging opportunities, and executing high-impact initiatives to solidify our position as the dominant force in the sector. Additionally, the role requires close collaboration with cross-functional teams to align business strategies, optimize resource allocation, and ensure seamless execution of market-leading plans. Candidates must possess a proven track record of driving market dominance, exceptional analytical skills, and the ability to inspire teams toward achieving ambitious revenue and expansion goals.
To establish market leadership, our objective is to forge and sustain long-term, mutually beneficial partnerships with Employer Markets, ensuring the strategic distribution of Liberty Life products.
Collaborate with the team to establish objectives aligned with Employer Markets and the MMM Program.
Ensure all branded merchandise and office-initiated support reach the designated employer markets, clients, and agents as intended.
Periodically track and analyze market sales performance, compiling detailed reports to support strategic decision-making processes.
The organization is seeking to enhance its workforce through strategic recruitment initiatives and comprehensive talent management programs, aimed at identifying, attracting, and retaining top-tier professionals. This role will involve collaborating with leadership to align hiring strategies with business objectives, implementing innovative recruitment techniques, and fostering a culture of continuous development. Additionally, the position will be responsible for evaluating workforce needs, designing competency frameworks, and overseeing performance management systems to ensure organizational excellence and sustainable growth.
Responsibilities include recruiting, overseeing, and inspiring Agents to solicit, acquire, and promptly forward applications for Liberty Life’s insurance and annuity products in Kenya.
Managing the allocated annual recruitment budget and maintaining headcount targets through effective talent retention strategies.
To attract, develop, and retain top-performing employees and high-potential talent.
We are seeking a skilled professional to deliver comprehensive training programs designed to enhance employee skills and organizational effectiveness. The ideal candidate will possess proven experience in instructional design, curriculum development, and adult learning principles. Responsibilities include assessing training needs, creating engaging educational materials, and evaluating program effectiveness through participant feedback and performance metrics. Proficiency in utilizing learning management systems and multimedia tools is required, along with excellent communication and facilitation skills. This role demands a proactive approach to staying current with industry trends and best practices in workplace training and development.
To provide comprehensive training and professional development opportunities to Liberty Life Agents through structured Coaching and Mentorship programs.
Offer strategic guidance and resolve conflicts, while consistently assessing and addressing the team’s developmental requirements.
Manages and optimizes employee performance through structured evaluation processes, aligning individual contributions with organizational goals. Establishes clear performance metrics, conducts regular assessments, and provides constructive feedback to drive productivity and development. Facilitates goal-setting initiatives, monitors progress, and identifies training needs to enhance workforce capabilities. Collaborates with leadership to implement performance improvement plans when necessary, ensuring accountability and continuous growth.
To achieve the Agency’s established productivity and persistency targets, diligently oversee their fulfillment.
Drive the team to consistently meet established production goals.
Ensure that performance contracts are completed and signed in a timely manner.
Assist Agents with establishing and achieving their objectives effectively.
Consistently assess and validate goals through a thorough evaluation process. Foster a culture of inspiration and motivation within the team.
Track and evaluate the progress and of individuals and teams to ensure alignment with organizational objectives and performance benchmarks.
Fostering a high-performance culture within the Agency Team remains a critical priority.
Conducted various tasks and duties as assigned to support overall team objectives and departmental functions.
Periodically, comprehensive reports on agency production will be generated.
Effectively conveying policy decisions to the team in a precise and prompt fashion.
We are responsible for cultivating and sustaining a strong, reliable client base while also guiding and inspiring the team by participating in joint client calls to drive collective success.
Maintaining and elevating the Liberty brand’s reputation requires preserving its corporate identity, core values, and ethical standards across all business operations.
Ensure strict adherence to all relevant government and insurance regulatory laws, rules, and regulations, as well as established company policies.
Ensure that Agents adhere strictly to the applicable laws and regulations in all services and business dealings with Liberty Life.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required, complemented by a minimum of 5 years of hands-on experience in IT support, network administration, or a similar technical role. Proficiency in troubleshooting hardware, software, and network issues is essential, along with strong problem-solving abilities. Experience with Windows Server, Active Directory, and virtualization platforms like VMware is highly preferred. Certification in Compton A+, Network+, or Microsoft Certified Solutions Associate (MCSA) is a plus. Exceptional communication skills, both written and verbal, are necessary to interact effectively with end-users and IT teams. The ability to manage multiple priorities in a fast-paced environment is critical.
To qualify, candidates must possess a Certificate of Proficiency (COP) along with an additional insurance-related qualification, such as LOMA or ACID, or a Diploma in Insurance. Additionally, a valid IRA License for the current year is required.
An academic diploma or diploma in insurance is required, along with a minimum of three years of progressive experience in managing a sales team within the insurance sector.
With a minimum of five years of successful sales experience within a financial institution or insurance sector, candidates are expected to demonstrate a strong track record of achievement.
Must demonstrate an unwavering commitment to ethical business conduct and maintain an impeccable standard of integrity in all professional matters.
The ideal candidate must demonstrate strong interpersonal abilities and exceptional organizational proficiency.
Exceptional ability to deliver compelling presentations with clarity and confidence.
Thrives in dynamic, multifaceted team settings and demonstrates strong self-direction while maintaining minimal oversight.
Demonstrates strong analytical and critical thinking abilities to effectively identify, evaluate, and resolve complex issues in a timely and efficient manner.
Proven capability to guide and develop a sales team, fostering improved performance and professional growth.
Interested candidates are invited to submit their updated CVs to recruitment@libertylife.co.ke by 9 June 2026, with the role title clearly indicated in the subject line. Liberty Life is an equal opportunity employer and strongly promotes diversity within its workforce.
Qualifications
Diploma , Professional Certificate
Experience Required
3 years
