Our objective is to articulate a clear and compelling mission that aligns with the organization’s strategic goals and fosters a cohesive team environment. This role requires the ability to distill complex ideas into concise, actionable language while collaborating with stakeholders to ensure the mission resonates across all levels of the company. Responsibilities include engaging in stakeholder consultations, refining messaging for clarity and impact, and integrating feedback to create a mission statement that motivates and guides employees. A strong candidate will demonstrate exceptional communication skills, strategic thinking, and a deep understanding of corporate purpose.
The Compliance & Risk Support team delivers strategic direction, operational coordination, and specialized assistance to Management Authorities, fostering heightened organizational risk awareness, enhanced resilience, and strict adherence to regulatory standards. By facilitating the identification, evaluation, and mitigation of critical risks—including strategic, operational, financial, and safeguarding concerns—the team empowers leadership to make well-informed decisions while advancing the organization’s long-term goals sustainably.
The Crisis & Risk Management Support Professional plays a key role in developing, executing, and enhancing enterprise-wide risk management and crisis preparedness frameworks for Managing Agents (MA’s). This position delivers structured analytical insights, operational coordination, and expert guidance to reinforce risk-driven decision-making and streamline crisis response efforts, all in accordance with established organizational policies, governance structures, and risk tolerance parameters. Additionally, the role assists in compiling consolidated reporting and provides senior leadership—including Executive Board (EB) and Internal Board (IB) members—with well-researched analytical tools and decision-enhancing resources.
Oversee and execute a range of essential duties and obligations, ensuring alignment with organizational objectives and operational standards. Implement strategies to enhance productivity, efficiency, and effectiveness across assigned functions, while maintaining rigorous adherence to established protocols and industry regulations. Collaborate with cross-functional teams to streamline workflows, resolve challenges, and foster a culture of continuous improvement and accountability. Monitor progress through performance metrics, reporting outcomes to leadership to support data-driven decision-making and strategic planning.
Support the establishment, deployment, and ongoing enhancement of enterprise risk management (ERM) principles, frameworks, and tools. Facilitate systematic processes for identifying and evaluating risks while assisting in the creation and oversight of mitigation strategies and internal controls. Ensure these efforts remain in harmony with governance frameworks and organizational policies.
Conduct comprehensive risk assessments, develop insightful dashboards, and compile detailed consolidated reports for senior leadership; collaborate actively in risk evaluations, audits, and assurance initiatives; and maintain precise documentation and standardized reporting facilitating well-informed risk-based decision-making.
Support the creation and continuous refinement of crisis response protocols, Standard Response Actions (SRA’s), contingency plans, and Standard Operating Procedures (SOPs). Additionally, assist in crisis simulations and preparedness drills, while ensuring the integration of crisis preparedness into both operational and programmatic frameworks.
Provide coordination and analytical support in crisis scenarios, compiling detailed situation reports, structured briefings—including data-driven and executive summaries—for senior leadership, while contributing to after-action reviews and lessons-learned initiatives to enhance organizational resilience.
Collaborate with safeguarding, humanitarian action, compliance, audit, finance, communications, and security teams to implement unified risk and crisis management strategies; deliver expert technical advice and resources to Member Associations; establish and maintain an organized information exchange across all entities; and enforce adherence to established risk and crisis management policies and escalation protocols.
Develop and enhance an Enterprise Risk Management (ERM) program aligned with the COST 2017 framework (or its most current iteration). Provide strategic counsel to leadership regarding the alignment of risk appetite with organizational strategy, performance objectives, and protective measures.
Provide guidance on the design, upkeep, and rigorous evaluation of Business Continuity and Disaster Recovery strategies. Verify that essential business operations possess a secondary contingency plan, confirmed through consistent simulated drills and practical scenario assessments.
Offer expert guidance on risk management while collaborating with teams to formulate and enhance risk mitigation strategies and preparedness measures.
To ensure adherence to safeguarding protocols and cultivate a secure environment for all stakeholders.
As an employee or representative of SOS Children’s Villages, your role involves fostering and upholding a secure and nurturing environment for both staff members and the children, young people, and adult participants in our programs. Your responsibilities include:
Adhere to the Code of Conduct at all times and consistently evaluate the safeguarding implications of your professional activities.
Engage collaboratively in team discussions to proactively identify potential risks, while also contributing and implementing effective preventative and mitigation strategies and measures.
Incorporate safeguarding principles into all aspects of your daily responsibilities and decision-making processes.
Promptly escalate any safeguarding concerns in strict adherence to established procedures to ensure timely and appropriate intervention.
Foster a culture grounded in core values while upholding strict accountability and an unwavering zero-tolerance stance toward harm.
Seeking a qualified candidate to oversee daily operations, ensuring adherence to company protocols while maintaining high standards of efficiency and productivity. The ideal applicant must possess a minimum of five years of experience in a managerial or supervisory role, along with strong interpersonal and communication skills. Proficiency in project management software and Microsoft Office Suite is essential. Responsibilities include delegating tasks, monitoring team performance, and addressing operational challenges promptly. Additionally, the ability to analyze data, make informed decisions, and implement process improvements is required. Familiarity with budgeting and financial reporting is a plus.
A master’s degree in Crisis Management, Risk Management, Business Administration, Security Studies, International Relations, Emergency Management, Audit, Compliance, Business Continuity, or a closely related discipline is required.
A minimum of a decade of professional expertise in crisis management, risk management, internal control, audit, compliance, or closely related disciplines is required, with demonstrated knowledge of standards such as ISO 31000 and ISO 22301, among others.
With a minimum of five years of hands-on experience in risk reporting, candidates must demonstrate a proven track record of advising senior leadership—including C-level and S-Board executives—on risk-related matters.
Preferred candidates will possess prior experience within an international NGO or a federated system environment.
Individuals must be prepared to undertake travel for 30–35% of their working hours, requiring flexibility in scheduling and adaptability to varying work environments.
Proficiency in both English and French is essential, while additional fluency in Spanish would be advantageous.
A strong proficiency in technical skills is essential for this role, encompassing expertise in relevant programming languages, software development methodologies, and system architectures. Candidates must demonstrate a solid understanding of industry-standard tools and platforms, along with the ability to troubleshoot and resolve complex technical issues efficiently. Familiarity with cloud computing, data management, and cybersecurity principles is highly advantageous. Additionally, the ideal applicant should possess strong analytical abilities, meticulous attention to detail, and a commitment to continuous learning to stay updated with evolving technologies.
Enterprise risk management frameworks, such as the widely recognized ISO 31000 standard, provide structured methodologies for identifying, assessing, and mitigating risks across organizational operations.
Business continuity and crisis management principles, including ISO 22301 standards, are essential for ensuring organizational resilience and preparedness.
Conduct thorough risk mapping, perform comprehensive assessments, and prepare detailed reports to identify, evaluate, and document potential risks within the organization.
We conduct thorough incident analysis and produce structured situation reports to ensure comprehensive understanding and effective communication of critical events.
We are responsible for designing and implementing mitigation and monitoring tools to effectively address potential risks and ensure ongoing oversight. This includes creating innovative solutions to identify, assess, and reduce vulnerabilities while establishing robust systems for tracking performance and compliance. The role requires a proactive approach to problem-solving, strong analytical skills, and a deep understanding of risk management principles to enhance decision-making and operational efficiency.
Proficiency in preparing analytical reports and designing dashboards is required to support data-driven decision-making processes. Strong skills in data visualization and the ability to transform complex datasets into clear, actionable insights are essential. Familiarity with reporting tools and dashboard creation software is necessary to effectively communicate findings to stakeholders.
Possesses exceptional analytical skills and demonstrates a methodical, structured approach to problem-solving.
Demonstrated skill in distilling intricate details into clear, concise insights.
Accomplishes effective communication through both written and verbal means.
Proven expertise in diplomacy and a keen sense of discretion are essential for this role, requiring the ability to navigate sensitive situations with tact and professionalism. The position demands a strong commitment to maintaining confidentiality, building trust, and fostering open yet respectful communication with stakeholders at all levels. Candidates must demonstrate an unwavering ability to handle confidential information with integrity while ensuring alignment with organizational policies and ethical standards.
Skilled in driving impactful outcomes through indirect leadership and persuasive influence, leveraging interpersonal strengths to align stakeholders without formal hierarchical control.
Driven by a proactive approach to problem-solving, the ideal candidate will consistently seek innovative solutions to challenges.
In multicultural settings, we foster a collaborative work environment where diverse perspectives are valued and integrated to achieve common goals. This approach emphasizes teamwork, open communication, and mutual respect, ensuring that all team members contribute effectively regardless of their cultural background. By leveraging each individual’s unique strengths and experiences, we create innovative solutions and drive project success.
Proficient communication, adaptability, and teamwork are essential attributes for the role. Strong problem-solving capabilities, organizational skills, and a proactive approach to challenges are highly valued. The ability to collaborate effectively with cross-functional teams and stakeholders is crucial. Additionally, exceptional time management and prioritization skills are required to meet deadlines consistently.
As a seasoned executive with a proven track record of providing strategic guidance at the highest organizational levels, you will bring valuable board-level advisory experience to this role. Your expertise in governance, risk management, and high-stakes decision-making will be instrumental in shaping the organization’s long-term direction and ensuring sustainable growth. This position requires a deep understanding of corporate dynamics, regulatory frameworks, and stakeholder expectations, enabling you to deliver insightful recommendations that drive performance and mitigate challenges. Your ability to navigate complex business environments and foster collaborative relationships with executive teams and board members will be essential to success in this advisory capacity.
Persuasiveness
Proficient in articulating intricate concepts in a clear and accessible manner.
Solution-orientation
We foster a collaborative work environment prioritizing flexibility and efficiency. Our team values diverse approaches, encouraging creative problem-solving while maintaining accountability. Meetings are kept concise, with clear agendas and actionable follow-ups to ensure productivity. Hybrid work options are available, balancing remote and in-office collaboration to accommodate individual and team needs. Professional development is supported through ongoing training and mentorship opportunities.
Global collaboration and communication – Demonstrating proficiency in working seamlessly across diverse geographical locations, cultural backgrounds, and time zones by fostering clear communication channels, cultivating transparency, and ensuring a unified understanding among distributed teams.
Cross-functional teamwork is essential, as you will engage closely with professionals from diverse functions and specialized fields to pool expertise, address challenges collaboratively, and achieve results that support the organization’s strategic objectives.
Effective collaboration in matrix structures involves working constructively within both solid and dotted reporting lines through transparent communication, aligning priorities with line and functional managers, and clarifying roles, responsibilities, and expectations to facilitate seamless team delivery.
Remaining agile and responsive to shifting demands is essential, requiring the ability to pivot as projects, services, or organizational needs develop by recalibrating priorities, approaches, and collaborative methods accordingly.
Demonstrate ownership and accountability by assuming full responsibility for driving tasks and initiatives forward, actively resolving obstacles, and ensuring commitments, decisions, and actions reach successful completion. Exhibit initiative within your defined role, anticipating needs and acting decisively rather than relying on external guidance.
Strengthening member associations and safeguarding their autonomy are central priorities. This involves disseminating knowledge, tools, and insights gained from projects and services to member associations, enabling them to benefit from collective experiences. Through this collaborative exchange, associations can progressively enhance their capabilities and reinforce their operational independence.
Continuously fostering a culture of open, constructive dialogue and data transparency empowers teams and stakeholders to reflect, learn, and drive measurable improvements in their work and overall impact.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
10 years
