Team Summary
Visa Managed Services, a key component of Visa’s Risk and Identity Solutions, collaborates with acquirers, issuers, merchants, and fintech clients to mitigate risk, enhance authorization efficiency, and combat fraud. Functioning as a strategic extension of clients’ risk teams, the team integrates consulting expertise, data-driven insights, and Visa’s comprehensive risk solutions to drive quantifiable business results.
Our team operates with a strong sense of collaboration and mutual support, driven by a shared commitment to assisting clients in navigating dynamic risk environments while fostering long-term, sustainable growth.
Deliver measurable outcomes aligned with strategic goals while fostering long-term client partnerships, ensuring sustained revenue growth and retention through proactive account management. Act as the primary liaison, representing the company’s interests with professionalism and responsiveness to address complex client needs. Develop and execute tailored business strategies to maximize client satisfaction and operational efficiency, driving mutual success. Collaborate cross-functionally to align internal resources with client objectives, ensuring seamless service delivery and issue resolution. Monitor key performance indicators to assess account health, identifying opportunities for expansion or intervention as required. Maintain rigorous compliance with contractual obligations and service-level agreements to uphold organizational integrity and client trust.
At Visa, a Visa Managed Service Consultant is responsible for delivering expert guidance and comprehensive support to clients navigating the complexities of managed service solutions. This role involves analyzing client needs, designing tailored service frameworks, and ensuring seamless integration of Visa’s offerings to optimize operational efficiency and compliance. Additionally, the consultant collaborates closely with cross-functional teams to address challenges, provide strategic recommendations, and foster long-term client relationships. Strong analytical, communication, and problem-solving skills are essential, along with an in-depth understanding of payment systems, managed services, and industry best practices. The position demands the ability to translate technical insights into actionable solutions while maintaining a client-centric approach throughout engagements.
The Consultant oversees a diverse portfolio of client projects focused on acceptance and issuance applications, implementing effective risk mitigation strategies to minimize fraud, enhance authorization efficiency, and drive organizational expansion.
The Consultant collaborates across various engagements to evaluate transaction and performance data, pinpoint risk trends and optimization prospects, and convert insights into practical recommendations. This position works in tandem with client teams and internal stakeholders to enhance ongoing solution optimization and managed service delivery.
Oversee and execute core duties encompassing strategic planning, operational oversight, and team leadership to ensure organizational objectives are met efficiently. Develop and implement policies, procedures, and best practices to enhance productivity, compliance, and performance across departments. Monitor workflows, analyze key performance indicators, and provide data-driven recommendations to optimize processes and resource allocation. Serve as a liaison between senior management and staff, fostering clear communication, alignment, and collaboration to drive cohesive execution of business strategies. Lead initiatives to identify and mitigate risks, ensuring adherence to regulatory standards and internal governance frameworks while promoting a culture of accountability and continuous improvement.
Oversee a diverse portfolio of client engagements encompassing both acceptance and issuance use cases, while functioning as a key strategic advisor on payment risk management, fraud prevention, and authorization enhancement strategies.
Perform comprehensive examinations of transaction data, fraud patterns, and authorization performance through the utilization of SQL, Python, and Visa’s proprietary analytics platforms to detect risks, emerging trends, and viable optimization initiatives.
Configure, monitor, and optimize Visa’s risk solutions—such as Cybersource Decision Manager and Feature space—to ensure alignment with each client’s unique business goals and risk tolerance levels.
Develop and present data-driven recommendations to clients via engaging presentations, detailed performance reports, and strategic reviews, effectively converting intricate analytical insights into practical, understandable solutions.
Oversee ongoing enhancements in managed service engagements by monitoring critical KPIs—including fraud rates, false positive rates, and approval rates—undertaking regular performance evaluations, and systematically pinpointing opportunities for improvement.
Collaborate with product, analytics, and cross-functional teams to facilitate flawless client delivery, identify and elevate emerging risks, and support the advancement of Visa’s managed service offerings—particularly through the investigation of Generative AI-driven workflows for enhanced analysis and reporting.
This role plays a critical role in supporting Visa’s mission by ensuring the effective execution of initiatives that drive the company’s strategic objectives. The position requires a deep understanding of payment systems and the ability to collaborate with cross-functional teams to deliver innovative solutions that enhance global commerce. Key responsibilities include analyzing market trends, identifying growth opportunities, and implementing processes that optimize operational efficiency. Additionally, the individual will be expected to maintain strong stakeholder relationships, communicate complex ideas clearly, and contribute to long-term business planning. A proven track record in financial services, technology, or a related field is essential, as is the capacity to adapt to a fast-paced, dynamic environment while upholding Visa’s commitment to security, reliability, and customer trust.
This position contributes to the expansion and enhanced client value of Visa Managed Services by enabling clients to optimize their risk management outcomes through strategic solutions, including Cybersource Decision Manager and Feature space.
You’ll contribute to a diverse portfolio of initiatives, collaborating with cross-functional teams to drive impactful outcomes. Each project will challenge you to leverage your expertise while fostering innovation and problem-solving in a dynamic environment. Expect opportunities to work on high-visibility assignments that align with strategic business goals, ensuring measurable contributions to the organization’s success.
You will provide expert risk management consulting services to a diverse portfolio of clients, assisting them in enhancing their fraud strategies, optimizing authorization performance, and fortifying their overall risk posture through Visa’s comprehensive suite of risk solutions.
You will drive the conversion of frontline service insights and client feedback into scalable product enhancements, thereby empowering Visa’s risk solutions to better serve a wider client base while simultaneously fostering increased product adoption and revenue growth.
You will play a key role in advancing initiatives that reinvent our operational and analytical processes through the integration of Generative AI, enabling the automation of repetitive tasks, expediting the delivery of insights, and unlocking additional time for tackling more intricate and high-value challenges.
Visa mandates a minimum of three in-office days, with specific expectations for those days to be communicated by your Hiring Manager.
Seeking a candidate with a Bachelor’s degree in accounting, finance, or a related field, along with a minimum of three years of progressive accounting experience. Proficiency in GAAP standards and advanced Excel skills are essential. Familiarity with ERP systems, such as SAP or Oracle, is preferred. The ideal applicant will demonstrate strong analytical abilities, meticulous attention to detail, and excellent communication skills. Responsibilities include preparing financial statements, reconciling accounts, and ensuring compliance with regulatory requirements. Additionally, the role involves collaborating with cross-functional teams to streamline financial processes and support strategic decision-making.
Demonstrates a strong commitment to supporting clients in expanding their operations while effectively managing payment-related risks.
Proven proficiency in English, both written and verbal, enabling the effective articulation of analytical insights and strategic recommendations to clients and internal stakeholders.
A background in payments, fraud/risk management, consulting, analytics, or a comparable field is required. The ideal candidate will possess robust analytical capabilities alongside practical expertise in handling extensive datasets with Tableau and Power BI.
Proficient in SQL, with expertise in crafting complex queries, including JOIN operations and window functions, as well as strong Python skills for data analysis and manipulation—leveraging libraries such as Pandas, NumPy, and data visualization tools.
Proficient in machine learning fundamentals and risk analytics, with practical expertise in deploying ML methods—such as classification and anomaly detection—to address authentic fraud or risk challenges. Exceptional ability to tackle structured problems with precision and analytical rigor.
Proficiency in Generative AI and Large Language Model (LLM) frameworks is required, along with the capacity to strategically implement AI solutions to streamline analytical processes, optimize reporting workflows, and strengthen decision-making frameworks.
Proven skill in transforming data and analysis into concise, strategic recommendations that drive decision-making. Capable of balancing diverse priorities while delivering high-impact contributions within a dynamic, team-oriented setting. Demonstrated commitment to client-centric solutions, collaborative problem-solving, accountability, and a relentless pursuit of operational excellence.
A bachelor’s degree or higher in fields such as Computer Science, Mathematics, Statistics, Engineering, Economics, or a closely related discipline is required.
Seeking candidates with at least five years of demonstrated expertise in payments, fraud and risk management, consulting, analytics, or similar client-facing problem-solving roles.
A strong grasp of the payment transaction lifecycle and associated risk control mechanisms is essential, along with a solid awareness of card scheme regulations and digital payment solutions, such as EMV 3DS and Network Token.
Qualifications
BA/BSc/HND
Experience Required
5 years
