Position Summary:
The successful candidate will spearhead the expansion of MSME business at the designated branch by acquiring new customers, ensuring their retention, and cultivating strong relationships to effectively address clients’ financial requirements.
Oversee a wide range of critical duties, including project management, team leadership, and cross-functional collaboration to ensure seamless operations. Execute strategic planning initiatives to align business objectives with measurable outcomes. Monitor performance metrics and provide data-driven insights to refine processes and enhance productivity. Foster a culture of accountability and continuous improvement by setting clear expectations and delivering constructive feedback. Serve as the primary liaison between departments to streamline communication and resolve escalated issues promptly.
Business Development and Asset Management
We are seeking a dynamic professional to drive expansion and oversee strategic asset optimization, ensuring sustainable growth and enhanced portfolio performance through meticulous market analysis and targeted investment strategies. The ideal candidate will possess a proven track record in business development, strong analytical skills, and the ability to manage multiple high-value assets efficiently. Responsibilities include identifying new market opportunities, evaluating potential acquisitions, and implementing initiatives to maximize returns and mitigate risks across the portfolio.
Facilitate the expansion of MSME business by securing lending and deposit opportunities from both new and existing clients.
Develop and nurture robust advisory partnerships to secure high-value clients while providing customized financial services that align with their unique needs.
Expand and oversee the MSME portfolio by evaluating growth prospects and safeguarding profitability while maintaining high-quality business standards.
Enhance customer engagement by fostering consistent interactions, organizing structured meetings, maintaining precise records, and promoting cross-selling opportunities for bank products.
Uncover emerging business opportunities and forge strategic partnerships, while delivering actionable market intelligence to refine product offerings and enhance strategic initiatives.
Manages credit operations to ensure timely collections, optimize cash flow, and minimize credit risk. Responsible for evaluating customer creditworthiness, setting credit limits, and monitoring accounts receivable. Develops and implements credit policies and procedures to maintain compliance with regulations and company standards. Analyzes financial data, including aging reports, payment histories, and credit scores, to assess risk and make informed decisions. Collaborates with sales, finance, and customer service teams to address delinquencies and improve collection efficiency. Maintains accurate records of credit transactions, disputes, and collections activities. Ensures adherence to credit terms and legal requirements while fostering positive customer relationships.
Conduct thorough evaluations of loan applications by analyzing customer eligibility criteria, performing detailed financial assessments, and executing required due diligence measures—such as on-site visits and verification of references—to ensure compliance and mitigate risk.
Conduct thorough assessments of applications and furnish suitable recommendations for approval, maintaining meticulous and precise documentation throughout the process.
Monitor loan progressions, relay approval outcomes to clients, and collaborate with relevant parties to confirm all requisite conditions are satisfied prior to fund disbursement.
We seek a dedicated professional to enhance our customer experience, ensuring seamless interactions and resolving inquiries with efficiency. This role requires a minimum of two years in customer service or a related field, along with strong communication skills and proficiency in CRM software. Responsibilities include responding to customer inquiries via phone, email, and chat, addressing complaints professionally, and escalating issues when necessary. Additionally, the ideal candidate will analyze customer feedback to identify trends, suggest improvements, and contribute to service enhancements. A collaborative approach and a commitment to delivering exceptional service are essential for success in this position.
Maintain robust customer relationships by actively promoting the bank’s products, facilitating cross-selling opportunities, and addressing inquiries and complaints promptly to meet established service level agreements.
Maintain strict confidentiality regarding customer information while partnering with both branch and head office teams to ensure a smooth and exceptional customer journey.
The position requires thorough adherence to regulatory standards and internal policies to ensure organizational integrity and legal compliance. Key responsibilities include monitoring changes in applicable laws, assessing their impact on business operations, and implementing necessary adjustments to maintain compliance. Additionally, the role involves conducting regular audits, documenting findings, and reporting discrepancies to senior management. Strong analytical skills, attention to detail, and the ability to interpret complex regulations are essential for success in this role.
Ensure strict adherence to all regulatory mandates, internal bank policies, established risk frameworks, and operational protocols, with particular emphasis on Know Your Customer (KYC) and anti-money laundering (AML) standards.
Oversee risk management protocols and validate the integrity of customer documentation while providing operational support to the branch on a daily basis.
Assist Branch Management in executing daily branch operations in strict adherence to established Bank Policies and Procedures.
Facilitate business success by delivering insightful reporting, maintaining a deep understanding of market dynamics, collaborating effectively in marketing initiatives, and
Performing all other tasks and responsibilities as directed by senior leadership.
Qualifications, Skills, and Experience Necessary:
A bachelor’s or advanced degree in a relevant field is mandatory, complemented by at least three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical, communication, and problem-solving abilities. Candidates must demonstrate a track record of meeting deadlines, collaborating effectively within teams, and adapting to evolving project demands. Familiarity with regulatory standards and best practices is highly valued, as is the capacity to mentor junior staff and contribute to strategic initiatives. Exceptional organizational and leadership skills are required to drive successful outcomes.
A recognized institution must confer a Bachelor’s degree in Business, Finance, or a closely related field.
With a minimum of two years of hands-on sales experience within a financial services environment, you will bring a proven track record of success in a client-facing capacity.
Proficiency in banking laws, regulations, and operational procedures is essential for this role.
Proficiency in Risk Management and Compliance principles is essential for this role. Candidates should possess a solid understanding of regulatory frameworks, risk assessment methodologies, and compliance best practices to ensure organizational adherence to legal and industry standards.
Highly analytical professionals who excel at challenging the status quo will find this role ideal, leveraging quantitative facts and measurable impacts to drive informed decision-making. The position demands an individual capable of critically evaluating existing processes and proposing data-driven improvements to enhance operational efficiency and strategic outcomes.
Skilled at fostering agreement and engaging diverse stakeholders across every department of NBK to achieve collective objectives.
If you satisfy the specified qualifications, kindly complete the application form for the Business Banker position, attach your CV and cover letter, and submit them to recruitment@nationalbank.co.ke by Thursday, June 18, 2026. Ensure the job title and reference number (NBK/RET/30/2026) are clearly stated in the subject line of your email.
Qualifications
BA/BSc/HND
Experience Required
2 years
