JOB PURPOSE
The Clinical Services Coordinator will report to the Medical Director and oversee the seamless provision of medical services throughout the hospital by enhancing clinical operations, fostering clear interdepartmental communication, maintaining accurate documentation for physicians and consultants, and supporting the Medical Director in key administrative and operational responsibilities.
This position plays a vital role in elevating patient care standards, optimizing clinical workflows, fostering seamless collaboration among healthcare teams, and maintaining strict adherence to regulatory mandates and institutional protocols.
The primary responsibilities encompass a range of key duties, which include ensuring the efficient execution of tasks, maintaining high standards of performance, and contributing to the overall success of the team. Additionally, the role demands a proactive approach to problem-solving, meticulous attention to detail, and the ability to meet deadlines consistently. Collaborating effectively with colleagues and stakeholders is essential, as is the capacity to adapt swiftly to changing priorities and organizational needs. Strong communication skills and a commitment to professional development are also required to thrive in this position.
Clinical Operations Support involves providing essential assistance to ensure the efficient execution of clinical trials and research initiatives. This role entails collaborating with cross-functional teams to streamline processes, maintain compliance with regulatory standards, and facilitate seamless data management. Key responsibilities include overseeing protocol adherence, managing site communications, and supporting the implementation of study protocols. Additionally, the position requires attention to detail, strong organizational skills, and the ability to troubleshoot operational challenges to enhance overall trial performance.
Facilitate the seamless alignment of daily clinical operations across all departments, guaranteeing efficient and uninterrupted service delivery.
Collaborate with healthcare professionals to resolve scheduling discrepancies, optimize patient throughput, and mitigate operational inefficiencies.
Facilitate the implementation and ensure strict adherence to clinical protocols, policies, and established quality standards.
Track patient flow metrics closely and implement timely interventions to enhance operational efficiency and service delivery.
Drive ongoing enhancement efforts focused on elevating clinical excellence and improving patient results through targeted improvements and systematic adjustments.
Doctor & Consultant Management responsibilities include overseeing the recruitment, onboarding, and continuous development of medical professionals, ensuring alignment with organizational standards and regulatory requirements. This role involves evaluating performance, addressing retention challenges, and fostering a supportive work environment to enhance staff satisfaction and productivity. Additionally, the position requires strategic planning to meet staffing needs, implementing policies that promote professional growth, and collaborating with leadership to optimize healthcare delivery. Strong interpersonal skills, leadership capabilities, and a deep understanding of medical staff dynamics are essential to execute these duties effectively.
Working closely with the Medical Director, maintain oversight to guarantee all visiting and resident consultants adhere to legal, regulatory, and hospital policy mandates, encompassing license verification, indemnity coverage, registration protocols, and contractual compliance.
Ensure consultant documentation remains precise and current while facilitating the timely renewal of licenses and professional certifications.
Design and maintain a comprehensive centralized database for visiting and resident consultants, capturing essential details such as specialty, availability, contractual status, and compliance documentation.
Facilitate the seamless integration of new consultants by collaborating with pertinent departments to manage onboarding, orientation, credentialing, and scheduling processes.
Ensure strict compliance with hospital clinical protocols, documentation standards, and patient handover procedures through ongoing consultation with physicians.
Provide administrative assistance to the Medical Director, ensuring efficient coordination of office operations, scheduling, and correspondence. Maintain accurate records, manage communications, and support decision-making processes as required. Demonstrate strong organizational skills, attention to detail, and the ability to handle confidential information with discretion. Proficiency in office software, including word processing and spreadsheets, is essential, along with excellent written and verbal communication abilities. Prior experience in a healthcare administrative role is preferred.
Prepare a range of reports, presentations, meeting minutes, correspondence, and other administrative materials on behalf of the Medical Director.
Monitor the execution of clinical enhancement initiatives, evaluate the efficacy of recommendations, and oversee the implementation of strategic action plans.
Organize and lead internal meetings, briefings for medical staff, departmental reviews, and discussions on clinical governance.
Ensure prompt execution of action items derived from meetings and verify their timely completion.
Responsible for fostering collaboration between departments and ensuring smooth clinical operations by facilitating communication and coordination.
Act as a liaison among medical departments, nursing services, pharmacy, laboratory, radiology, and administrative teams to facilitate seamless and coordinated service delivery.
Monitor and address operational issues spanning multiple functions that impact clinical performance and patient care quality.
Deliver expeditious communication and elevate operational issues that demand cross-functional collaboration and resolution.
Foster cohesive working relationships between clinical and support departments to enhance collaboration.
We are committed to enhancing patient experience and ensuring service quality.
Analyze patient feedback regarding medical services and promptly escalate any issues that necessitate either clinical or administrative resolution.
Facilitate initiatives focused on enhancing patient experience and clinical interactions to achieve service excellence.
Collaborate effectively with the Quality Team to uphold patient safety standards and ensure compliance with all quality care requirements.
Facilitate the resolution of complaints related to medical services and maintain timely follow-up to ensure comprehensive case management.
Compliance, Documentation & Governance.
Responsibilities include ensuring all clinical policies, departmental workflows, consultant records, and duty rosters are kept current and accurately documented.
Facilitate the organization and execution of internal audits, external inspections, accreditation processes, and regulatory assessment activities as required.
Maintain strict confidentiality, handle clinical records and patient information with care, and ensure their secure management in full compliance with hospital policies and applicable legal standards.
Ensure adherence to clinical governance protocols and maintain precision in operational documentation standards.
The role involves managing project activities and providing strategic guidance, ensuring seamless collaboration and alignment with organizational objectives. Responsibilities include overseeing project timelines, coordinating cross-functional teams, and implementing strategies to enhance efficiency and outcomes. The position requires strong organizational skills, the ability to multitask, and experience in project management methodologies. Strategic support entails advising leadership on best practices, identifying risks, and proposing solutions to optimize performance and achieve project goals.
Contribute to hospital-wide projects and strategic initiatives spearheaded by the Medical Director.
Assist in the execution and deployment of novel clinical services, pilot initiatives, and advancements in healthcare delivery.
Oversee designated departmental initiatives, ensuring alignment with established implementation schedules while tracking advancements to maintain momentum toward completion.
Facilitate and enhance collaborative research efforts as well as strategic service development initiatives where appropriate.
Bachelor’s degree in a related field or equivalent professional experience is required. Proficiency in relevant software applications and tools is a must. Strong analytical and problem-solving skills are essential for success in this role. Excellent communication and collaboration abilities are also necessary. Demonstrated experience in project management or a similar capacity is preferred. Candidate must possess a keen attention to detail and the ability to work independently as well as part of a team.
A recognized institution must award a Bachelor’s Degree in Healthcare Management, Nursing, Clinical Medicine, or an equivalent healthcare-related discipline.
Three to five years of professional experience in hospital coordination, clinical operations, or healthcare administration is required.
Professional Experience in coordinating medical staff, consultants, or clinical services is considered advantageous.
Possesses a comprehensive grasp of hospital operations, clinical processes, and the delivery of healthcare services.
Proficiency in medical license protocols, credentialing processes, and healthcare regulatory standards is required.
Developed with meticulous attention to detail, the position necessitates a comprehensive skill set, including a minimum of five years of hands-on experience in a related field, a strong proficiency in both written and verbal communication, and the adeptness to manage multiple projects concurrently while maintaining a high standard of quality. Candidates must demonstrate proven expertise in data analysis, with the ability to interpret complex datasets and derive actionable insights, as well as a solid understanding of industry-specific regulations and compliance standards. Additionally, the role requires exceptional organizational abilities to prioritize tasks effectively, collaborate seamlessly with cross-functional teams, and deliver results within strict deadlines. A bachelor’s degree in a relevant discipline is mandatory, and advanced certifications or specialized training will be considered advantageous.
Proven ability to effectively manage multiple projects and coordinate tasks with precision and efficiency.
Proven ability to communicate effectively and build strong interpersonal relationships is essential.
Demonstrates exceptional precision, meticulous accuracy, and a commitment to thorough completion of tasks.
Capable of handling confidential information with the utmost care and professional discretion.
Possesses a comprehensive grasp of hospital operations and clinical workflows, ensuring alignment with organizational objectives and patient care standards.
Proficient in consultant compliance protocols and the intricacies of medical credentialing procedures is required.
Strong skills in Microsoft Office applications and hospital information systems are required.
Proven expertise in resolving complex issues and effectively managing multiple tasks within fast-paced healthcare settings.
Demonstrated skill in handling diverse tasks concurrently and collaborating efficiently with various teams to achieve organizational goals.
Demonstrates a strong commitment to professionalism, ethical conduct, and personal accountability in all responsibilities.
Should your qualifications, experience, and skills align with the specified criteria, submit your application—consisting of a cover letter and CV/resume—via email to careers@premierhospital.org, with the job title included in the subject line (CLINICAL SERVICES COORDINATOR). Additionally, please include your current and expected salary, professional testimonials, and the complete contact information for three referees. Ensure your application reaches us no later than 5:00 PM on June 13, 2026, as late submissions will not be considered. Only online applications will be accepted, and interviews will be scheduled on a rolling basis. Given the anticipated volume of submissions, only candidates selected for further consideration will be notified.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
