Our client, a prominent telecommunications provider, is seeking to appoint a Trade Development Representative to join their dynamic team.
The objective of this position is to oversee and execute key responsibilities that contribute to the organization’s objectives, ensuring alignment with strategic goals while maintaining high standards of performance and accountability. This role involves managing a range of duties critical to operational success, including the development and implementation of processes, collaboration with cross-functional teams, and adherence to established policies and procedures. The ideal candidate will possess the necessary qualifications and experience to drive efficiency, foster innovation, and uphold company values in a dynamic and challenging environment.
To prioritize on-site visits to retailers, enhancing brand recognition and improving SIM and Float performance while ensuring optimal visibility and merchandising standards at point-of-purchase for SOS and Trash agents.
Oversee a range of critical duties, including managing project timelines, coordinating team efforts, and ensuring adherence to company policies and industry standards. Facilitate communication between stakeholders and department heads to align on objectives and resolve any operational challenges. Monitor performance metrics to identify areas for improvement and implement corrective measures as needed. Develop and maintain comprehensive reports to track progress and present findings to senior leadership. Collaborate with cross-functional teams to optimize workflows and enhance productivity. Ensure compliance with legal and regulatory requirements while fostering a culture of accountability and excellence.
Effectively oversee the identification and recruitment of Agents, with a primary focus on mobile money outlets and high-traffic retail stores, while ensuring seamless Single Sign-On (SSO) integration.
Consistently meet or exceed call rate targets by conducting regular visits to SOS and Agents in accordance with predefined route plans (beat plans).
Provide all necessary operational tools for transactions at SSO and agent outlets, ensuring seamless functionality. Additionally, conduct comprehensive training sessions for SOS and Trash Agents on established processes to ensure proper utilization and adherence to protocols.
Conduct anti-money laundering (AML) training programs for agents, focusing on AML regulations and the Know Your Customer (KYC) process as it pertains to the SIM Registration (SIM REG) framework.
Float and stock management responsibilities include monitoring and enforcing the 1.5x stock rule for agents while guaranteeing that SOS maintain sufficient SIM inventory for seamless new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of promotional materials at SOS and Agent outlets.
We are seeking candidates who possess a robust academic foundation and relevant professional experience in the specified field. Ideal applicants will have completed a degree in a pertinent discipline, supplemented by hands-on experience in related roles. Additionally, they should demonstrate proficiency in key technical skills and industry-specific knowledge. Strong analytical, communication, and problem-solving abilities are essential to excel in this position.
A Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline is required.
With a proven track record in the field, candidates should demonstrate extensive hands-on experience relevant to the role. Proficiency in key technical or industry-specific tools, methodologies, and best practices is essential, along with the ability to apply this expertise to solve complex problems efficiently. Strong problem-solving skills, adaptability, and a commitment to continuous learning are highly valued. Prior experience in collaborative environments, where teamwork and communication drive success, is also required.
Professional candidates should possess a minimum of one year of practical experience in a sales and distribution capacity within the Fast-Moving Consumer Goods (FMCG) or telecommunications (Telcos) sectors.
A strong command of pertinent competencies is essential for this role, requiring candidates to demonstrate proficiency in project management, analytical thinking, and effective communication. Successful applicants must exhibit exceptional organizational skills, meticulous attention to detail, and the capacity to thrive in a fast-paced environment. Prior experience in a similar position is highly valued, particularly with expertise in strategic planning and stakeholder engagement. Additionally, the ability to analyze complex data, drive decision-making, and collaborate across teams is crucial for achieving operational excellence.
We prioritize the needs and satisfaction of our customers above all else. Our objective is to consistently deliver exceptional service and support, ensuring every interaction exceeds expectations. We seek candidates who demonstrate a strong commitment to understanding and addressing customer concerns promptly and effectively. The ideal applicant will possess excellent communication skills and the ability to maintain a positive attitude in challenging situations. This role requires a proactive approach to problem-solving and a dedication to fostering long-term customer relationships.
Demonstrating exceptional proficiency in negotiation and persuasion techniques to achieve mutually beneficial outcomes is essential. The role requires the ability to engage stakeholders, build consensus, and secure agreements that align with organizational objectives. Strong interpersonal skills are necessary to navigate complex discussions, resolve conflicts, and foster productive relationships while advocating for key initiatives.
Cultivating meaningful professional relationships and fostering strategic alliances represent key responsibilities within this role. Actively engaging with stakeholders, clients, and industry peers to develop mutually beneficial connections is essential, requiring strong interpersonal skills and a proactive approach to collaboration. Additionally, the position demands a commitment to maintaining and expanding an extensive network to support organizational goals and drive long-term growth.
Analytical professionals must demonstrate strong problem-solving capabilities, meticulous attention to detail, and the ability to interpret complex data to derive meaningful insights. They are expected to evaluate processes, identify inefficiencies, and propose data-driven solutions to enhance operational performance. Proficiency in utilizing analytical tools, software, and methodologies is essential, along with the capacity to communicate findings clearly to stakeholders at all levels. Adaptability, critical reasoning, and a commitment to continuous improvement are highly valued traits in this role.
Qualified candidates fulfilling the specified criteria are invited to forward their cover letter, salary expectations, and comprehensive curriculum vitae—including a daytime contact number—via email to jobs1@hcsaffiliatesgroup.com. Kindly ensure the subject line includes “TDR Nairobi South” to facilitate prompt processing.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
