A premier telecommunications company is seeking an experienced Trade Development Representative to join its dynamic team.
The objective of this position is to drive organizational success by executing key responsibilities and leveraging specialized skills to meet strategic goals. The role demands proficiency in specific areas, along with adherence to established requirements to ensure optimal performance. Primary duties involve overseeing critical tasks, collaborating with stakeholders, and maintaining high standards of efficiency and effectiveness. Candidates must possess the necessary qualifications and experience to fulfill these responsibilities competently, contributing to the overall growth and sustainability of the organization.
To prioritize retailer engagement through on-site visits, aiming to enhance brand visibility and improve SIM and Float performance while ensuring optimal product placement and merchandising standards for SOS and Trash agents at the point of purchase.
Oversee and manage the full spectrum of duties associated with this role, including the development and implementation of strategic initiatives to enhance operational efficiency and effectiveness. Lead cross-functional teams to achieve departmental objectives, ensuring alignment with organizational goals and compliance with established policies and procedures. Collaborate with stakeholders at all levels to identify opportunities for improvement, drive innovation, and foster a culture of continuous growth. Prepare and present detailed reports on performance metrics, project progress, and key insights to senior leadership, supporting data-driven decision-making. Additionally, mentor and develop team members to strengthen their skills and contribute to the overall success of the organization.
Effectively oversee the identification, recruitment, and mapping of Agents, focusing on mobile money outlets and high-traffic retail stores.
Visit SOS and agents consistently by following the agreed-upon route and beat plans.
Provide all necessary transaction tools for SSO and agent outlets, along with comprehensive training for SOS and trash Agents on operational processes.
Train agents in Anti-Money Laundering (AML) protocols and ensure compliance with Suspicious Sign-on Orders (SOS) through thorough instruction on Know Your Customer (KYC) procedures, particularly in connection with the SIM Registration (SIM REG) framework.
Monitor and maintain the availability of stock to ensure seamless coverage, while strictly enforcing the 1.5x stock rule for agents to prevent shortages. Verify that Sales Support Officers (SOS) possess sufficient SIM cards for new registrations and activations, ensuring uninterrupted service delivery. Oversee inventory levels and address any discrepancies promptly to uphold operational efficiency.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
Requires a relevant academic degree and professional experience in the field. Applicants must possess a strong educational background along with hands-on expertise gained through prior roles.
Qualifications include a Diploma or Bachelor’s degree in Business, Marketing, or a closely related discipline.
Experience
With a minimum of one year of hands-on experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, you will bring proven expertise to this role.
We seek candidates who demonstrate proficiency in a range of core competencies, including strategic planning, project management, and cross-functional collaboration. The ideal applicant will possess strong analytical and problem-solving skills, with a proven ability to interpret complex data and derive actionable insights. Excellent communication and interpersonal abilities are essential for fostering productive relationships with stakeholders at all levels. Additionally, the role requires adaptability in fast-paced environments and a commitment to continuous professional development to stay aligned with industry advancements. Experience in [specific industry/field, if applicable] and familiarity with [relevant tools/technologies] are highly advantageous.
Demonstrates an unwavering commitment to understanding and addressing customer needs with precision and empathy. Actively seeks feedback to identify opportunities for improvement while ensuring seamless service delivery. Prioritizes customer satisfaction as a key driver of business success, adapting approaches to meet evolving expectations. Collaborates cross-functionally to resolve issues promptly and enhance the overall customer experience. Maintains a deep awareness of customer pain points to inform strategic decision-making and foster long-term loyalty.
Leverages exceptional persuasion and negotiation capabilities to achieve mutually beneficial outcomes. Demonstrates a strategic approach in discussions to align stakeholder interests and secure favorable agreements. Proficient in presenting compelling arguments while adapting communication styles to diverse audiences. Required to handle complex negotiations with diplomacy and tact, ensuring productive dialogue and sustainable partnerships.
Networking and fostering strategic alliances are essential components of this role, requiring the cultivation of robust professional relationships with key stakeholders, clients, and industry peers. This position demands proactive engagement to identify and leverage partnership opportunities that enhance organizational growth and create mutual value. The ideal candidate will possess excellent interpersonal skills, a results-driven mindset, and the ability to negotiate and collaborate effectively to achieve shared objectives. Responsibilities include developing and maintaining a strong network of contacts, organizing partnership initiatives, and ensuring alignment between business goals and collaborative efforts.
Analytical thinking involves the ability to systematically assess information, identify key patterns, and derive logical solutions to complex problems. This skill requires attention to detail, a methodical approach to data interpretation, and the capacity to evaluate multiple variables to make informed decisions. Professionals with strong analytical abilities often excel in roles that demand critical evaluation, structured problem-solving, and evidence-based reasoning.
Qualified candidates fulfilling all specified criteria are invited to submit their application package, including a cover letter, salary expectations, and a comprehensive curriculum vitae with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. Kindly ensure the email subject line clearly states “TDR Nairobi South” to facilitate prompt processing of your submission.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
