The position entails executing a range of duties and responsibilities designed to support organizational objectives. Key tasks include collaborating with cross-functional teams to streamline workflows, analyzing data to inform strategic decisions, and ensuring adherence to established policies and procedures. Additionally, the role requires maintaining accurate records, resolving operational challenges, and fostering a productive work environment. Strong communication and problem-solving skills are essential, as is the ability to multitask effectively in a fast-paced setting. Familiarity with industry-specific tools and technologies is highly desirable.
Developing and enhancing Human Resources (HR) capacity involves designing and implementing strategic initiatives to optimize workforce performance, foster employee engagement, and align HR practices with organizational objectives. This role requires expertise in talent management, workforce planning, and performance enhancement strategies to ensure the organization attracts, retains, and nurtures top talent while maintaining compliance with labor regulations and fostering a positive workplace culture. Key responsibilities include leading HR process improvements, overseeing recruitment and onboarding programs, managing employee relations, and developing policies that support diversity, equity, and inclusion. Additionally, the position demands strong leadership, analytical thinking, and the ability to collaborate across departments to drive sustainable organizational growth.
Deliver expert HR leadership strategically across the Region, while ensuring HR initiatives are closely aligned with global HR strategies, standards, and frameworks.
Develop and reinforce a unified HR framework to effectively support Regional Office and Country/Cluster Delegations.
Lead oversight and guidance to Regional HR teams, ensuring optimal resource allocation and the provision of superior HR services.
Offer leadership, technical guidance, and capacity-building assistance to HR Officers and designated HR focal points spanning various operational sites.
Serve as the primary point of contact between HRMD Geneva and the Region, facilitating the seamless execution of global HR initiatives, reforms, and strategic priorities.
Facilitate the successful deployment and execution of HR transformation initiatives alongside comprehensive organizational change programs.
Offer specialized guidance in human resources to senior leadership and operational managers on intricate HR-related issues.
Enhance HR capacity by providing coaching, mentoring, and systematic development to HR teams throughout the Region.
Facilitate enhanced collaboration and the exchange of insights within HR networks both internally across the organization and externally throughout the broader humanitarian system.
Deliver expert HR technical assistance during critical emergency operations, encompassing surge deployments and crisis response staffing initiatives.
Enhance the capability of HR teams to effectively manage emergency situations and guarantee their preparedness for urgent response scenarios.
Foster and sustain robust inter-agency HR networks to facilitate the exchange of best practices, policies, and innovations in human resources management.
We are responsible for identifying, attracting, and hiring top talent to meet organizational needs through strategic recruitment and selection processes. This involves managing job postings, conducting interviews, and assessing candidates to ensure alignment with role requirements and company culture. Additionally, we collaborate with hiring managers to define job specifications, evaluate applicant qualifications, and facilitate smooth onboarding for successful candidates. Our focus is on maintaining a diverse and high-performing workforce while upholding fair and equitable hiring practices.
Spearhead the development and execution of regional workforce planning initiatives, staffing forecasts, and talent acquisition strategies for both national and international roles.
Facilitate the harmonization of recruitment strategies with global HR priorities, diversity goals, and organizational workforce planning frameworks.
Responsibilities include managing the entire recruitment and selection lifecycle, from conducting job analyses and sourcing candidates to shortlisting, interviewing, and final selection.
Oversee the development, evaluation, and quality control of job descriptions and recruitment materials.
Supervise background verification procedures to ensure thorough reference checks and adherence to misconduct disclosure mandates.
Guarantee that all hiring procedures comply strictly with safeguarding standards and ethical recruitment principles.
Collaborate with global HR classification functions to support the classification and grading of national staff positions.
Offer expert counsel on establishing and achieving diversity, equity, and inclusion objectives throughout recruitment initiatives.
Collaborate with HR emergency teams to manage the coordination of emergency recruitment initiatives and ensure swift deployment of personnel as needed.
Design and refine recruitment tools, templates, and systems with the goal of enhancing efficiency and maintaining consistency throughout the process.
Responsible for managing onboarding and induction initiatives, facilitating seamless integration of new employees into the organization while reinforcing its core values and culture.
Our role focuses on enhancing the skills, knowledge, and competencies of our team members through targeted training, mentorship, and professional growth initiatives. We are responsible for designing and implementing programs that align with organizational goals, identifying individual development needs, and fostering a culture of continuous learning. Key responsibilities include facilitating workshops, coaching employees, assessing performance gaps, and collaborating with department heads to tailor development plans. The ideal candidate will possess strong communication abilities, instructional design expertise, and a passion for employee empowerment, along with experience in adult learning methodologies.
Design, coordinate, and implement structured onboarding, induction, and orientation programs for new hires, ensuring a seamless transition into their roles.
Assess organizational learning requirements and design customized training and development programs to address identified gaps.
Provide guidance to managers and employees regarding career advancement options, available learning initiatives, and strategies for enhancing performance through structured improvement plans.
Track staff training engagement, completion metrics, and the impact of educational initiatives to ensure optimal skill development and program efficacy.
Enhance leadership and management development programs to ensure alignment with key organizational priorities and internationally recognized frameworks.
Foster a workplace environment that prioritizes ongoing learning, professional growth, and the exchange of knowledge.
Partner with occupational health and staff wellbeing teams to develop and execute wellness and psychological support initiatives designed to enhance employee health and resilience.
Develop the capabilities of managers and HR teams to effectively address intricate employee development and performance challenges.
Foster the advancement of regional learning and leadership capability development programs, ensuring alignment with global HR strategies.
Competitive compensation and comprehensive benefits packages are provided to ensure the fulfillment of this role’s objectives.
Responsible for directing the development, execution, and oversight of compensation and benefits frameworks for locally hired employees.
Develop and maintain compensation frameworks that are competitive, fair, and in accordance with both organizational objectives and prevailing market benchmarks.
Perform comprehensive salary benchmarking studies and conduct thorough compensation analyses spanning multiple countries within the Region.
Offer expert direction in the design, implementation, and ongoing management of compensation structures and employee benefits systems.
Ensure adherence to all statutory labor obligations and national employment regulations in applicable jurisdictions.
Provide assistance to Country and Cluster Delegations in the interpretation and execution of remuneration policies and frameworks.
Conduct ongoing evaluations of compensation methodologies to ensure equitable pay structures, implementing adjustments as needed to address any disparities.
Provide strategic guidance to leadership regarding compensation and recognition frameworks designed to enhance talent acquisition, employee retention, and workforce motivation.
HR is responsible for developing, implementing, and maintaining comprehensive policies and procedures to ensure compliance with labor laws, promote workplace consistency, and foster a productive work environment. This role involves drafting, reviewing, and updating HR policies in alignment with regulatory requirements and organizational objectives. Additionally, it includes collaborating with legal and senior management teams to address policy gaps, mitigating risks, and ensuring fair and equitable treatment of employees. The position also entails communicating policy changes effectively, providing training on new procedures, and monitoring adherence to HR standards across the organization.
Interpret, apply, and uphold HR policies, procedures, and staff regulations uniformly across the Region.
Facilitate the ongoing alignment and evaluation of staff regulations pertaining to locally recruited personnel.
Serve as the primary regional authority for ensuring adherence to HR regulations, maintaining safety standards, and upholding workplace integrity.
Oversee the successful execution of the Staff Code of Conduct and associated ethical guidelines to uphold organizational integrity and compliance.
Assist in the enhancement and upkeep of systems dedicated to promoting employee wellbeing, health, and psychological support.
Oversee the administration of HR contracts, maintain accurate documentation, and ensure procedural compliance throughout all HR operations.
Perform initial evaluations and analyses of HR-related matters, such as instances of misconduct, employee grievances, and workplace-related concerns.
Complex or high-risk cases must be escalated to HRMD Geneva following established protocols.
Maintain strict confidentiality, ensure meticulous accuracy, and properly document all HR case management procedures.
Facilitate the dissemination of HR policy updates and procedural changes throughout the Region.
Educate all employees and associates about the critical importance of safeguarding, child protection, and ethical workplace conduct.
Develops and maintains systems to track, analyze, and optimize organizational performance metrics, ensuring data accuracy and accessibility for strategic decision-making. Designs and implements frameworks for collecting, storing, and processing data efficiently while adhering to compliance standards and best practices. Collaborates with cross-functional teams to define key performance indicators (KPIs) aligned with business objectives and monitors progress through dashboards and reports. Identifies trends, anomalies, and opportunities for improvement by leveraging advanced analytical tools and methodologies. Ensures data integrity, security, and governance while providing actionable insights to stakeholders to drive informed business decisions.
Design and track regional human resources performance metrics in alignment with global human resources key performance indicators.
Ensure precise, punctual, and comprehensive management and reporting of HR data throughout the Region.
Responsible for ensuring the accurate and timely submission of HR data to centralized HR systems, serving as the authoritative repository of truth.
Perform workforce analytics to facilitate data-driven strategic decisions and enhance organizational planning processes.
Develop comprehensive HR reports, dynamic dashboards, and insightful narratives that analyze workforce trends, diversity metrics, and talent performance.
Provide guidance to managers on implementing performance management systems, encompassing objective establishment, appraisal methodologies, and strategies for performance enhancement.
Manage underperformance, address disciplinary issues, and resolve employee relations cases effectively.
Maintain full adherence to HR data protection, confidentiality, and governance standards without exception.
Technical support is provided to National Societies to assist in enhancing their operational capabilities and service delivery. This role involves offering expert guidance, troubleshooting technical challenges, and ensuring compliance with established standards and protocols. The position requires a strong understanding of technical systems, problem-solving skills, and the ability to communicate effectively with diverse stakeholders. Responsibilities include diagnosing issues, recommending solutions, and collaborating with teams to implement improvements.
Offer expert technical guidance and assistance in HR matters to National Societies across the Region as needed.
Assist in elevating HR capabilities within National Societies by partnering with pertinent coordination units to implement capacity-building programs.
Enhance HR systems, policies, and practices across partner organizations to drive organizational resilience and effectiveness.
We are seeking a skilled professional to oversee case and complaints management. The ideal candidate will handle the intake, investigation, and resolution of cases and complaints with a high level of accuracy and efficiency. Responsibilities include analyzing case details, gathering relevant information, and ensuring compliance with established policies and procedures. Additionally, the role requires maintaining detailed records, tracking progress, and providing timely updates to stakeholders. Strong analytical, communication, and problem-solving skills are essential, along with the ability to work independently and collaboratively in a fast-paced environment. A background in customer service, compliance, or a related field is preferred.
Act as the primary HR liaison for regional case management, employee relations matters, and workplace dispute resolution.
Handle complaints and allegations with the utmost confidentiality and professionalism, evaluating and managing each case thoroughly as it is received.
Promptly address and elevate issues to the appropriate level while adhering to established HR protocols and guidelines to ensure swift resolutions.
Ensure meticulous documentation and precise case records are maintained in accordance with established organizational standards and protocols.
Collaborate as necessary with investigative and oversight entities to ensure alignment and adherence to established protocols.
Oversee additional duties as assigned, including but not limited to project coordination, team collaboration, and adherence to organizational policies. Handle ad-hoc tasks and special projects that may arise outside regular responsibilities, ensuring alignment with company objectives and maintaining operational efficiency.
Deliver temporary surge assistance to other regions, HRMD Geneva, or assigned organizational projects as needed.
Engage in emergency response staffing efforts, support deployment operations, and contribute to organizational transition initiatives.
Perform various other human resources duties as required to align with the organization’s strategic objectives and priorities.
We play a vital role in enhancing the effectiveness of our worldwide Human Resources operations.
Maintain an unwavering commitment to integrity, confidentiality, professionalism, and ethical behavior at all times.
Play an integral role in advancing the organization’s global HR strategic goals and overarching business priorities.
Foster cross-functional collaboration and facilitate the exchange of best practices among HR professionals spanning multiple regions.
Cultivate an environment where innovation, ongoing enhancement, and high performance thrive within HR operations.
Facilitate strategic surge planning initiatives, enhance emergency preparedness protocols, and strengthen HR operational readiness to ensure robust organizational resilience.
Demonstrate leadership, accountability, and a commitment to service excellence as a key representative of the HR function.
Candidates must hold a bachelor’s degree or higher in a relevant field. Proven experience in a similar role is essential, along with a strong understanding of industry standards and best practices. Proficiency in relevant software applications and tools is required. Excellent communication and organizational skills are also necessary to succeed in this position. The ability to work independently and collaboratively is crucial.
A Master’s Degree (or equivalent qualification) in Human Resource Management, Business Administration, Organizational Development, or a closely related discipline is required.
A professional HR qualification is essential for this position.
A Project Management certification would be highly beneficial.
Seeking a candidate with hands-on experience in the specified field, demonstrating a strong background in relevant tasks and responsibilities. The ideal applicant should possess proven expertise in key areas, including but not limited to [insert specific skills or domains]. Additionally, familiarity with industry-standard tools, methodologies, and best practices is essential to excel in this role. The position requires the ability to apply prior knowledge effectively while adapting to evolving challenges and contributing to team success.
A minimum of eight years of progressively responsible HR management experience within diverse, multicultural settings is required.
A minimum of five years of professional experience in Organizational Development or Change Management is required.
A minimum of five years of hands-on experience in recruitment, talent management, or HR business partnering is required.
Demonstrated expertise in collaborating within international institutions, non-governmental organizations, or diverse multicultural settings is required.
Demonstrates extensive expertise in navigating and applying labor law frameworks across various legal jurisdictions.
Proficiency in implementing safeguarding measures, preventing misconduct, and upholding workplace ethics frameworks is required.
Capable of effectively leading and coordinating teams across multiple locations and time zones.
Proficiency in emergency response or field operations would be highly beneficial.
Proficiency in collaborating across diverse geographical regions is highly desirable.
We are seeking a candidate with a strong foundation in relevant knowledge areas, complemented by a diverse set of key skills and essential competencies. The ideal applicant will demonstrate proficiency in core technical abilities, along with effective interpersonal and problem-solving capabilities. Prior experience in similar roles is required, and the ability to work collaboratively within a team environment is highly valued. Additionally, familiarity with industry-specific tools and methodologies is expected, as is a commitment to continuous professional development.
Accomplished leadership in strategic planning and human resources management.
Proven ability to coach, mentor, and develop talent effectively, fostering growth and maximizing potential.
Demonstrates exceptional skills in engaging stakeholders and managing relationships effectively.
Proven expertise in resolving conflicts, negotiating solutions, and mediating disputes effectively.
Accomplished analytical thinking, strategic planning, and meticulous organization.
Maintains the highest standards of integrity, confidentiality, and professional judgment at all times.
Demonstrates a deep familiarity with HR systems and employs data-driven strategies to inform decision-making processes.
Proven ability to communicate effectively in both written and verbal formats.
Proven capability to thrive in diverse, multicultural settings characterized by intricate dynamics and varied perspectives.
Proficient communication skills in multiple languages are required for this role, with fluency in English as a fundamental necessity. Additional language proficiency in Spanish, French, or Mandarin would be considered advantageous. The ideal candidate will demonstrate strong written and verbal abilities in these languages, ensuring clear and effective interactions with diverse teams and clients. Exceptional interpersonal skills and cultural awareness are essential to navigate global business environments seamlessly.
Fluent proficiency in both written and verbal English is essential.
Proficiency in French is a mandatory requirement for this position.
Proficiency in Spanish or Arabic is advantageous.
Qualifications
MBA/MSc/MA , Professional Certificate
Experience Required
8 years
