Position Summary
Reporting directly to the Chief Operations Officer, the Quality Assurance Manager will spearhead all quality assurance functions, direct quality control initiatives throughout the supply chain, administer audits and compliance protocols, lead quality teams, and verify strict adherence to both local and international food safety and export regulations—including Global. A.P., HACCP, BRC, phytosanitary mandates, and customer-specific mandates.
Oversee and execute a comprehensive range of duties and responsibilities critical to the role, ensuring alignment with organizational objectives and operational standards. Facilitate the planning, coordination, and implementation of key initiatives while maintaining rigorous adherence to established policies and procedures. Serve as a primary point of accountability for project deliverables, quality assurance, and performance metrics, driving continuous improvement and efficiency across all assigned functions. Foster collaborative relationships with stakeholders to optimize resource allocation, mitigate risks, and achieve strategic goals. Maintain meticulous documentation, reporting, and compliance with regulatory and internal guidelines to uphold transparency and accountability.
Ensures adherence to stringent quality assurance and food safety standards through systematic oversight and compliance with regulatory requirements. Develops, implements, and maintains robust food safety management systems to mitigate risks and uphold product integrity. Conducts regular audits, inspections, and testing to identify potential hazards and ensure adherence to established protocols. Collaborates with cross-functional teams, including production, operations, and management, to foster a culture of continuous improvement and regulatory compliance. Trains employees on food safety best practices, hygiene standards, and regulatory obligations to enhance overall operational excellence.
Develop, execute, and oversee robust quality assurance frameworks, food safety protocols, and stringent quality benchmarks, ensuring they align with specifications for avocado maturity, size, color, firmness, appearance, weight, ripeness, and overall product uniformity.
The position entails overseeing and maintaining stringent quality standards throughout the supply chain process, ensuring compliance with regulatory requirements and internal protocols. Responsibilities include conducting audits, managing supplier performance, and identifying potential risks to mitigate disruptions. The role requires a keen eye for detail, strong analytical skills, and proficiency in quality management systems. Additionally, the candidate must collaborate with cross-functional teams to drive continuous improvement initiatives and uphold the organization’s commitment to excellence in product and service delivery.
Responsibilities include supervising quality control measures throughout sourcing, harvesting, packing, storage, transportation, and export operations. Regular inspections of incoming produce will be conducted, and post-harvest handling processes will be closely monitored to minimize bruising, spoilage, contamination, and product losses.
Ensuring adherence to regulatory standards, conducting thorough audits, and maintaining certification processes are critical responsibilities of this role. The position involves meticulously reviewing policies, procedures, and operational practices to identify gaps, mitigate risks, and uphold compliance with industry and legal requirements. Additionally, the role requires coordinating with cross-functional teams to implement corrective actions, document findings, and prepare detailed reports for leadership and external stakeholders. Strong analytical skills, attention to detail, and the ability to interpret complex regulations are essential for success in this position.
Verify adherence to local and international food safety regulations as well as export standards. Oversee internal quality assessments while managing external reviews conducted by regulatory agencies, certification organizations, and export clients.
We address customer complaints promptly and implement corrective actions as needed to uphold service excellence. Efficiently documenting issues, investigating root causes, and developing solutions are essential responsibilities. Strong problem-solving skills, attention to detail, and the ability to collaborate across departments are required. Experience in quality assurance, regulatory compliance, or customer service is preferred.
Investigate customer and export partner quality complaints thoroughly, perform root cause analysis to identify underlying issues, and establish corrective and preventive measures to minimize recurrence.
As a leader in our organization, you will oversee and mentor a dynamic team, fostering a collaborative environment that drives productivity and innovation. Your responsibilities will include developing and implementing comprehensive training programs to enhance team skills, ensuring alignment with company objectives. You will identify individual strengths and areas for improvement, providing constructive feedback and coaching to support professional growth. Additionally, you will collaborate with cross-functional departments to streamline processes, resolve challenges, and maintain high performance standards across the team.
Oversee quality assurance inspectors and quality control personnel by delegating tasks, tracking performance, and providing training to farmworkers, packhorse teams, and inspectors on quality benchmarks, hygiene protocols, food safety regulations, and proper handling techniques.
The role is responsible for overseeing reporting mechanisms, ensuring traceability across processes, and driving continuous improvement initiatives to enhance operational efficiency and compliance. Key responsibilities include compiling and analyzing data to generate accurate reports, maintaining meticulous records to guarantee traceability, and identifying opportunities for process optimization. The ideal candidate will possess strong analytical skills, attention to detail, and proficiency in data management tools, along with a commitment to fostering a culture of ongoing enhancement.
Maintain meticulous quality records, inspection reports, traceability documentation, and certification records. Evaluate quality performance data to identify opportunities for enhancement, aiming to minimize waste, enhance product uniformity, elevate export acceptance rates, and advance sustainability and traceability objectives.
Seeking a candidate with a minimum of three years of experience in a relevant field, preferably holding a Bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is essential, alongside exceptional problem-solving abilities and strong communication skills. The ideal applicant will demonstrate a proven track record of leadership in collaborative environments and a commitment to continuous professional development. Familiarity with project management methodologies and regulatory compliance standards is highly desirable.
A Bachelor’s Degree in Food Science, Quality Assurance, Microbiology, or an equivalent discipline is required.
With a minimum of seven years of dedicated experience in quality assurance within the food processing sector, you bring a strong foundation to this role.
Proficient in quality control processes, testing methodologies, regulatory compliance, and food safety regulations.
Candidates with prior involvement in quality management systems, laboratory operations, audit processes, and export compliance will be viewed favorably.
Qualifications
BA/BSc/HND
Experience Required
7 years
