Primary Duties: Overseeing and executing key operational tasks to ensure seamless workflow and adherence to organizational standards. This includes managing project timelines, coordinating team efforts, and maintaining clear communication channels to facilitate collaboration. Additionally, the role involves monitoring performance metrics, identifying areas for improvement, and implementing strategic initiatives to enhance productivity and efficiency. The position demands a proactive approach to problem-solving, strong organizational skills, and the ability to multitask in a fast-paced environment. Collaboration with cross-functional teams is essential to align objectives and drive collective success.
The Provider Relations & Wellness Assistant will collaborate with the Provider Management team to facilitate contracting, compliance, onboarding, and relationship management initiatives. This position plays a pivotal role in verifying the completeness of provider documentation, fostering clear and consistent communication, and maintaining adherence to service delivery standards throughout the provider network.
Oversee and execute core duties including managing day-to-day operations, leading cross-functional teams, and ensuring alignment with organizational goals. Develop and implement strategies to enhance productivity, efficiency, and innovation across departments. Monitor performance metrics, analyze data, and report findings to senior leadership to support data-driven decision-making. Collaborate with stakeholders to identify opportunities for process improvements and cost reductions. Provide guidance and mentorship to team members to foster professional growth and high performance. Ensure compliance with industry regulations, company policies, and best practices.
Ensure seamless management of the contracting process by actively following up with providers and internal stakeholders to verify completion of all required documentation.
Oversee the provider compliance process, which encompasses gathering and maintaining KYC documentation.
Compose, distribute, and oversee provider communications, which include appointment letters, welcome messages, suspension notices, and termination notifications.
Monitor and oversee the provider management group’s shared email account, with a focus on promptly resolving and closing all pending cases.
Develop and maintain strong partnerships with small and medium-sized suppliers, fostering productive interactions while proactively addressing and resolving any arising issues.
Development and execution of the Provider Management strategy, ensuring alignment with the designated role’s objectives and responsibilities, are essential to this position.
Provider price negotiation entails meticulously evaluating costs and engaging in strategic discussions with service providers to uphold competitive pricing. This process occurs during provider onboarding, contract renewals, and other designated company intervals.
Conducting thorough on-site evaluations for both new and established providers, the role involves assessing the quality of service delivery and identifying potential risks to mitigate fraud effectively.
Assigned tasks and responsibilities as deemed necessary by management from time to time may also be part of the role.
Required skills and competencies include proficiency with multiple programming languages, extensive experience in project management, and exceptional analytical abilities to interpret complex data sets. Candidates must demonstrate strong leadership qualities and the capacity to work effectively in fast-paced environments under tight deadlines. Excellent communication skills are essential to articulate technical concepts clearly to non-technical stakeholders. A proven track record in delivering successful projects and a commitment to continuous professional development are also required. Familiarity with industry-standard tools and frameworks, along with the ability to mentor junior team members, is highly desirable.
Exceptional capability in organizing tasks efficiently and coordinating efforts seamlessly is essential.
Proven ability to communicate effectively and build strong interpersonal relationships is essential.
Demonstrated capability to prioritize and execute multiple assignments while maintaining high standards of accuracy and precision.
Proven capability to function autonomously while cultivating productive professional relationships.
We prioritize forward-thinking and creative approaches to tackling challenges, consistently seeking inventive solutions to drive progress and enhance outcomes. Our work environment values the proactive generation and refinement of novel ideas to address problems effectively.
Professionalism is essential when interacting with internal teams and external partners, ensuring respectful and effective communication at all times.
Proven ability to convey ideas clearly and persuasively, coupled with adept negotiation expertise to achieve mutually beneficial outcomes.
Demonstrates unwavering ethical standards and transparency in all professional interactions, ensuring trustworthiness and adherence to moral principles. Upholds honesty in communication and decision-making, fostering a culture of accountability and reliability within the organization.
Academic and Professional Qualifications Required:
A relevant bachelor’s degree in [field] or a related discipline is essential. Candidates must possess a minimum of [X] years of professional experience in [specific area or industry]. A master’s degree or higher in a pertinent field is strongly preferred. Professional certifications such as [specific certifications] are advantageous. Fluency in [specific languages, if applicable] is often required. Strong analytical, communication, and problem-solving skills are critical for success in this role.
A Bachelor of Science degree in Nursing, Clinical Medicine, or a closely related field is required.
A minimum of two years of relevant professional experience in a comparable role is preferred.
Applications must be submitted to the Group Human Resources Manager at Madison Group Limited via email at hr_recruitment@madison.co.ke no later than Wednesday, 3rd June 2026.
Qualifications
BA/BSc/HND
Experience Required
2 years
