We are seeking a highly motivated individual with a proven track record in [specific field/industry], equipped with strong analytical and problem-solving skills. The ideal candidate will hold a [required degree/certification], complemented by [X years] of relevant experience in [specific area]. Proficiency in [specific software/tools] is essential, along with the ability to collaborate effectively in a team-driven environment. Responsibilities include [key duty 1], [key duty 2], and [key duty 3], with an emphasis on delivering measurable results and maintaining high standards of accuracy. Exceptional communication and organizational abilities are required to manage competing priorities and meet deadlines consistently.
We are currently seeking a motivated professional to fill a full-time, on-site position in Kenya. The ideal candidate will be responsible for performing assigned duties within a structured work environment, ensuring adherence to company policies and industry standards. Strong communication skills, adaptability, and a commitment to teamwork are essential for success in this role. Previous experience in a similar position is preferred but not mandatory, as comprehensive training will be provided.
A Bachelor’s degree or Diploma in Tourism, Hospitality, or a closely related discipline is required.
A minimum of one year of experience in reservations specifically for a safari tour company and tour operations is required.
Exceptional interpersonal abilities and analytical thinking are essential.
Demonstrated expertise in Microsoft Office applications and practical experience with booking systems are required.
A strong focus on precision, the capacity to manage multiple tasks simultaneously, and a dedication to prioritizing customer needs are essential.
Proficiency in East African destinations is considered advantageous.
Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and performance evaluation to ensure alignment with organizational objectives. Develop and implement policies, procedures, and best practices that enhance efficiency, productivity, and compliance within the team or department. Collaborate with cross-functional stakeholders to foster innovation, streamline processes, and address complex challenges. Monitor key performance indicators (KPIs) to assess progress, identify trends, and implement data-driven improvements. Provide leadership through clear communication, mentorship, and decision-making to cultivate a high-performing and motivated workforce. Ensure adherence to industry regulations, ethical standards, and company policies while driving sustainable growth and operational excellence.
We facilitate the processing and confirmation of flight reservations, hotel bookings, and activity arrangements. Additionally, we coordinate with hotels, airlines, and service providers to verify availability and ensure seamless service delivery.
Responsibilities include preparing and distributing hotel vouchers, itineraries, quotations, invoices, and booking confirmations to the sales team.
Collaborate with the sales team to develop customized itineraries tailored to each client’s specific requirements.
Handle modifications to reservations, process cancellations, fulfill special requests, and provide urgent assistance to guests as needed.
Work collaboratively with the Sales, Operations, and Finance teams to ensure bookings align with established company processes.
Assist in maintaining current digital and physical records for all reservations and associated documentation.
Responsibilities include evaluating service standards, collecting feedback, and contributing to process enhancements.
Please forward your current curriculum vitae to: info@bobuafrica.com
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
