The receptionist will oversee front desk operations, acting as the initial representative of the company. They will welcome guests, process incoming calls, oversee mail and other communications, and ensure the office remains inviting and secure.
Handles primary duties associated with the position, including overseeing key operational tasks, managing team workflows, and ensuring alignment with organizational goals. This role involves executing strategic initiatives, monitoring performance metrics, and fostering collaboration across departments to drive efficiency and productivity. Additionally, the position requires maintaining compliance with industry regulations, addressing challenges proactively, and delivering measurable results to support the company’s mission.
The front desk team is responsible for greeting guests, assessing their requirements, and efficiently guiding them to the appropriate staff or department for further assistance.
Handle incoming communications by answering, screening, and forwarding calls, as well as addressing general inquiries through phone or email.
Maintain office security by monitoring visitor access, issuing identification badges, and recording entries in visitor logs.
Responsibilities include efficiently sorting, organizing, and distributing daily mail and packages to designated recipients.
Scheduling and Coordination: Oversee meeting room calendars, arrange appointments, and, on occasion, organize travel and accommodation arrangements.
Administrative Support encompasses a range of clerical responsibilities, such as maintaining organized filing systems, producing copies of documents via photocopying, digitizing records through scanning, and ensuring databases are current and accurate.
Seeking individuals with a robust skill set and proven qualifications, including proficient experience in relevant software or tools, strong analytical and problem-solving abilities, and excellent communication skills. Candidates must demonstrate a track record of delivering results in similar roles, possess relevant certifications or degrees where applicable, and exhibit a keen attention to detail. The ideal applicant will bring a collaborative mindset, adaptability to evolving priorities, and a commitment to continuous learning and professional growth. Additionally, familiarity with industry best practices and the ability to work effectively in a team-oriented environment are essential.
Demonstrates a professional yet approachable demeanor while efficiently addressing customer inquiries and resolving complaints with tact and courtesy.
Demonstrates strong proficiency in both oral and written communication, ensuring clarity and effectiveness in all interactions.
Demonstrated ability to prioritize and manage multiple responsibilities efficiently, including handling incoming calls, addressing visitor inquiries, and completing administrative duties in a timely manner.
Tech Proficiency: Proficient in using Microsoft Office Suite, office equipment including printers, and multi-line phone systems.
With a solid background in the field, candidates should possess relevant professional experience and formal educational qualifications. Educational attainment typically includes a degree in a related discipline or equivalent practical experience. Prior to work experience in similar roles or industries is highly valued, demonstrating a practical understanding of key responsibilities and challenges. Proficiency in industry-specific tools, methodologies, or frameworks may be required, depending on the position.
A high school diploma or its equivalent serves as the foundational educational requirement for this role. Completion of additional training in office administration is considered advantageous.
Demonstrated success in receptionist, front office, or client-facing positions is required.
Qualified candidates who meet the requirements are encouraged to submit their CVs to recruitment@excelon.co.ke, ensuring the position is specified in the email subject line.
Qualifications
BA/BSc/HND , Diploma , First School Leaving Certificate , KCSE
Experience Required
1 - 5 years