Oversee and execute a comprehensive range of duties, including but not limited to strategic planning, project management, stakeholder communication, and performance monitoring. Ensure alignment with organizational goals through meticulous task delegation and adherence to established protocols. Collaborate with cross-functional teams to drive innovation, optimize processes, and maintain operational excellence. Monitor key performance indicators to assess progress, identify areas for improvement, and implement corrective actions as necessary. Serve as a liaison between departments to facilitate seamless workflows and enhance interdepartmental synergy. Uphold compliance with industry regulations, company policies, and quality standards while fostering a culture of accountability and continuous development.
Deliver technical assistance to MA program personnel across designated thematic domains—namely Alternative Care, Family Strengthening, and community empowerment—while maintaining strict adherence to organizational benchmarks and directives.
Provide support in the execution of training sessions and workshops designed to enhance the capabilities of Monitoring and Assessment (MA) program personnel regarding program quality standards and pertinent thematic subjects.
Provide assistance in executing and overseeing organizational and international quality standards across member associations, ensuring any discrepancies or potential risks are identified and reported promptly to the Supervisor.
You will contribute technical expertise to MA program teams throughout project design and planning phases, assisting in the crafting of both humanitarian and development proposals and conducting quality assurance reviews in collaboration with the Supervisor.
Provide support to Medical Assistants in adapting federation quality standards to local contexts while maintaining strict compliance with established guidelines.
Assist in documenting best practices, key lessons, and recommendations for program improvement to foster organizational learning and drive ongoing quality enhancements.
Support the establishment and execution of MEAL tools and processes within the MA support department, as well as across all supported MA’s, ensuring alignment and integration where necessary.
Facilitate peer learning programs, collaborative exchanges, and educational sessions while documenting and sharing best practices to enhance organizational knowledge and development.
Support the creation or modification of tools, guidance materials, and templates, while also facilitating their deployment within managing authorities (MA’s).
Deliver assistance to MA program teams throughout program modifications, including the implementation of innovative strategies or oversight of transitional periods, as required.
Engage, as needed, in external technical forums or networks to facilitate knowledge sharing and continuous learning, while refraining from acting as an independent representative.
Uphold safeguarding protocols and cultivate an environment conducive to safety to ensure the well-being of all individuals involved.
As an employee or representative of SOS Children’s Villages, your role encompasses the critical responsibility of fostering and upholding a secure and nurturing environment for both staff members and the children, young individuals, and adult participants in our programs. Your duties include ensuring the safety and well-being of all individuals under our care.
Adhere consistently to the Code of Conduct and continuously assess the safeguarding implications of your professional activities.
Engage collaboratively in team dialogues to proactively recognize risks, while also contributing and implementing effective preventative and mitigation strategies.
Apply safeguarding principles consistently in your daily activities and decision-making processes.
Promptly escalate any safeguarding concerns in accordance with established protocols.
Champion a culture rooted in ethical values, accountability, and an unwavering commitment to eliminating harm in all forms.
We are seeking a highly motivated individual to join our team, requiring a minimum of 3 years of relevant experience in a similar role. The ideal candidate must possess strong analytical skills, proficiency in data analysis tools, and the ability to work both independently and collaboratively in a fast-paced environment. Additionally, excellent communication skills and a keen attention to detail are essential for success in this position. A bachelor’s degree in a related field or equivalent work experience is mandatory, and familiarity with industry-specific software will be advantageous.
A Master’s degree is essential, ideally in social sciences, Project Management, Psychology, Child Rights, Development Studies, or a closely related discipline.
Demonstrates a solid grasp of program cycle management and Results-Based Management (RBM), including expertise in project design, implementation, and evaluation.
Applicants must possess between five and eight years of applicable professional experience.
Applicants must possess a proven track record in program quality, program development, or similar technical support positions within development, humanitarian, or social service organizations.
Candidates must possess practical experience in delivering technical program support within at least one key thematic area, including alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Robust experience in assisting program teams and implementing organizational quality standards is required.
Proficiency in program design, strategic planning, and quality assessment processes is essential, along with a demonstrated commitment to capacity-building efforts through targeted trainings, workshops, or learning engagements.
Proficiency in navigating multicultural and multi-stakeholder environments is essential.
Technical Skills (with proficiency levels clearly indicated; specifying essential or preferred competencies)
Possesses a comprehensive understanding of program quality assurance methodologies and aligns with established organizational standards.
Demonstrated expertise in facilitating program planning, execution, and performance tracking.
Experienced in facilitating the planning and execution of training sessions, workshops, and educational activities.
Possesses a solid understanding of contextual and cultural dynamics essential for effective program implementation, operating at an intermediate proficiency level.
Proficiency in safeguarding protocols, accountability frameworks, and ethical programming methodologies is highly preferred.
Seeking candidates with a strong background in monitoring, evaluation, or learning processes.
Proficiency in program reviews, assessments, or audits is advantageous.
Other competencies and soft skills include strong interpersonal abilities, adaptability in dynamic environments, and exceptional problem-solving skills. The ideal candidate demonstrates proficiency in team collaboration, effective communication, and the capacity to work independently with minimal supervision. Additionally, attention to detail, time management, and a commitment to continuous learning are required. The role demands a proactive approach to challenges, a customer-focused mindset, and the ability to thrive under pressure while maintaining professionalism.
Excellent abilities in interpersonal relations and communication are required.
Proven capability to collaborate effectively within diverse, multidisciplinary, and multicultural team environments.
Upholding the highest ethical standards and showcasing a proven dedication to protecting individuals and assets are essential attributes for this position.
Demonstrated capacity to prioritize and execute multiple responsibilities while maintaining high performance standards in high-pressure situations.
Demonstrates an eagerness to acquire new skills and actively participate in initiatives aimed at ongoing enhancement and process refinement.
We embrace diverse approaches to collaboration and productivity, fostering an environment where varied methodologies thrive. Our team values flexibility in work styles, encouraging innovation and adaptability across projects. By prioritizing open communication and mutual respect, we ensure seamless integration of different working practices to achieve collective goals.
Global collaboration and communication involve seamlessly working across diverse countries, cultures, and time zones by fostering clear communication channels, upholding transparency, and cultivating a shared understanding among distributed teams.
Collaborating across diverse functions and specialized domains is essential, as it enables the integration of varied expertise to address challenges and achieve shared objectives in alignment with the organization’s strategic vision.
Effective collaboration in matrix organizations requires seamless cooperation across both solid and dotted reporting lines, achieved through transparent communication, alignment of priorities with line and functional managers, and clear definition of roles, responsibilities, and expectations to facilitate cohesive team performance.
Flexibility and adaptability require a proactive response to shifting contexts, enabling timely adjustments in priorities, methods, and collaborative practices in alignment with evolving project, service, or organizational needs.
Ownership and accountability entail assuming responsibility for driving tasks and projects forward, addressing challenges proactively, and ensuring that commitments, decisions, and actions are fully executed. This requires taking initiative within your defined role rather than relying on external guidance.
Through a commitment to bolstering member associations and safeguarding their autonomy, we facilitate the exchange of critical knowledge, essential tools, and valuable insights derived from completed projects and services. This enables member associations to leverage these resources, fostering continuous learning and incremental advancements in their capabilities and self-reliance.
Fostering a culture of open and constructive communication, this role emphasizes the importance of transparent feedback and data sharing, empowering teams and stakeholders to engage in reflective learning and drive continuous improvement in their work and impact.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
