The Accounts Collection Manager will oversee the process of contacting debtors, issuing formal demand letters, and conducting field visits. Candidates must demonstrate proficiency in skip tracing, even with limited details such as an ID, and maintain strict adherence to timelines. Prior experience in debt collection will be highly advantageous.
Execute essential duties and tasks with precision, encompassing key responsibilities as outlined below. Demonstrate proficiency in performing core functions integral to the role while adhering to established standards and procedures. Collaborate effectively with cross-functional teams to ensure seamless operations and achieve organizational objectives. Oversee critical processes, resolve challenges proactively, and contribute to continuous improvement initiatives. Maintain meticulous attention to detail in executing assignments to uphold quality and efficiency. Serve as a reliable resource for colleagues, providing guidance and support as needed to foster a productive work environment.
Consistently relay updates on account status to management, offering strategic recommendations for enhancements when necessary.
We will conduct consistent outbound calls to debtors and their references to secure updated information regarding customer and collateral locations.
Leverage diverse online databases and telephony resources to identify and connect with prospective customers.
Accurately trace customers and other relevant parties to ascertain their most recent known addresses, thereby facilitating the location of clients or customers.
Engaging in direct telephone communication with the client’s customers, references, personal connections, and associated parties forms a key component of this role.
To maintain seamless payment processing, we engage in regular correspondence with debtors, ensuring timely settlement of their obligations without any further postponement.
A debt collection intern position requires candidates to meet the following essential qualifications:
Holders of a certificate, diploma, or degree in Business, Accounting, Finance, or a closely related field are encouraged to apply.
Negotiation and communication abilities are essential, requiring a high degree of proficiency in both areas.
Proficiency in debt collection regulations is highly desirable.
Effective organizational capabilities are essential for this role.
Highly organized professionals possessing strong time management capabilities and the capacity to multitask effectively.
Professionalism and a keen business acumen are essential qualities for this role.
Qualified and enthusiastic applicants are encouraged to submit their CVs via email to nairobi@thehsbsgroup.com, with the position title clearly stated in the subject line of the message.
Qualifications
Diploma , Professional Certificate
