Job Summary
This position serves as a vital intermediary between IT and Business, focusing on evaluating processes, defining needs, and providing data-backed recommendations and reports to executives and stakeholders. Additionally, it involves conducting business analysis, designing solutions, and detailing system enhancements and requirements stemming from product modifications or significant business initiatives.
Oversee a range of critical duties encompassing strategic planning, operational execution, and performance monitoring to ensure organizational objectives are met efficiently and effectively. Develop and implement comprehensive policies, procedures, and best practices to enhance productivity, quality, and compliance across all departments. Lead cross-functional teams by fostering collaboration, delegating responsibilities, and providing mentorship to cultivate a high-performance culture. Analyze complex data sets to identify trends, mitigate risks, and drive data-informed decision-making that supports long-term growth. Serve as the primary liaison between senior leadership and employees, facilitating transparent communication and aligning departmental goals with overarching company vision. Ensure adherence to industry regulations, internal policies, and ethical standards while overseeing budget management and resource allocation to optimize financial performance.
Responsible for directing design processes, establishing precise requirements, and overseeing testing procedures to guarantee the accuracy of final deliverables.
Proactively assessing and ranking technical and functional requirements represents a critical initial step in the development process. This involves systematically evaluating needs to determine their relative importance and urgency, ensuring alignment with project objectives and stakeholder expectations. By clearly defining and sequencing these requirements, teams can allocate resources more effectively, streamline decision-making, and mitigate potential risks early in the project lifecycle.
Conduct ongoing evaluations of trend analysis and business practices to generate periodic reports on operational control issues for senior and executive leadership.
Maintain in-depth expertise in products, business operations, process frameworks, and system regulations, as well as their practical applications.
Safeguarding the integrity and accuracy of the relationship model and its interconnected systems remains a key responsibility.
Ensure robust financial audit and control measures are implemented within application systems to maintain regulatory compliance, data integrity, and operational efficiency.
Plan, develop, and oversee initiatives focused on business process reengineering and enhancement, along with strategic management reviews, to drive organizational efficiency and effectiveness.
Consult with departments to determine the business needs, functional and technical requirements for translation into strategic initiatives.
Seeking candidates with a minimum of five years of relevant experience in the field, complemented by a Bachelor’s degree in a related discipline. Proficiency in industry-standard software and tools is required, along with exceptional problem-solving abilities and strong interpersonal skills. The ideal applicant will demonstrate a proven track record of leadership in collaborative environments and the capacity to manage multiple priorities effectively. Familiarity with compliance regulations and a commitment to continuous professional development are also essential.
A bachelor’s degree in Business, Information Technology, Economics, Banking, Strategic Management, or a closely related discipline is required for this position.
A Master’s Degree in Business or Information Technology may provide a competitive edge.
A Certified Business Analyst with a Project Management Professional (PMP) or PRINCE2 certification will be considered a significant asset for this role.
Experience
With a minimum of four years of hands-on experience in business analysis, strategic analysis implementation, and review of strategic initiatives, the ideal candidate will bring a proven track record of delivering actionable insights and driving data-informed decision-making.
Proficiency in the financial services sector would be an additional asset.
Seasoned professionals with a proven track record in executing expansive and intricate IT deployment initiatives are encouraged to apply. Candidates should demonstrate hands-on involvement in managing and delivering large-scale, multifaceted technology rollouts from inception through completion.
Experience in IT administration, particularly in software development, network management, and systems administration, will be considered a valuable asset.
The ideal candidate will demonstrate proficiency in a range of key competencies, including analytical thinking, problem-solving, and effective communication. They should exhibit strong leadership qualities, adaptability to dynamic environments, and the ability to collaborate seamlessly with cross-functional teams. A commitment to continuous learning and innovation is also essential, as is the capacity to manage multiple priorities under tight deadlines while maintaining high standards of accuracy and efficiency. Experience in project management and a results-driven mindset are highly desirable, along with the interpersonal skills needed to build and maintain professional relationships at all levels. Familiarity with industry-specific tools and methodologies will be considered an asset.
Analytical thinking and problem-solving skills are essential for evaluating complex information, identifying key issues, and developing effective solutions to challenges encountered in the role. The ability to approach problems methodically, break them down into manageable components, and apply logical reasoning is critical for making data-driven decisions and driving continuous improvement. Strong problem-solving capabilities enable the individual to navigate obstacles efficiently, adapt to changing circumstances, and contribute innovative strategies to enhance operational efficiency and organizational success.
Fluent verbal and written communication abilities are essential for this role.
Strong interpersonal and consultative abilities are essential for fostering effective collaboration and delivering tailored solutions that meet client needs.
Exceptional facilitation abilities are essential for this role, requiring the capacity to guide discussions, mediate conflicts, and foster productive collaboration among diverse groups. The ideal candidate will demonstrate expertise in structuring engaging sessions, ensuring all participants contribute meaningfully, and maintaining focus on achieving clear objectives. Strong interpersonal skills, adaptability, and the ability to synthesize complex information into actionable insights are critical. This position demands proficiency in managing group dynamics, whether leading workshops, meetings, or strategic planning sessions, while maintaining neutrality and encouraging open dialogue.
Detail-oriented and adept at ensuring exceptional precision, you excel in maintaining meticulous standards and delivering flawless results consistently.
Organizational skills
Capable of effectively persuading and influencing stakeholders at all organizational levels, this role requires exceptional interpersonal skills to foster consensus and drive decision-making processes. The individual must possess the ability to articulate compelling arguments, tailor messaging to diverse audiences, and navigate complex interpersonal dynamics with diplomacy and tact. Demonstrated experience in negotiation, advocacy, and relationship-building is essential to achieve strategic objectives and influence positive outcomes.
Proficiency in understanding organizational frameworks and corporate hierarchies is required.
Stakeholder analysis
We seek a professional with expertise in requirements engineering to meticulously define, document, and manage project requirements. The ideal candidate will possess strong analytical skills to assess stakeholder needs, a proficiency in elicitation techniques, and the ability to translate business goals into clear, actionable specifications. Experience with requirement management tools and methodologies, such as Agile or Waterfall, is essential, along with excellent communication skills to facilitate collaboration between technical teams and business stakeholders. Additionally, the role demands attention to detail to ensure requirements are comprehensive, feasible, and aligned with project objectives.
Conduct a thorough evaluation of costs and benefits to assess the feasibility and value of potential initiatives or projects. Analyze financial data, including expenses, investments, and expected returns, to determine the most advantageous decision. Compare alternative options by quantifying both tangible and intangible factors, such as operational efficiencies, revenue projections, and risk mitigation. Present findings in a clear, structured report to support strategic decision-making and optimize resource allocation.
Revamps and refines conceptual frameworks to accurately depict organizational workflows, ensuring alignment with strategic objectives and operational efficiencies. Translates intricate business processes into coherent visual representations, utilizing advanced diagramming tools and methodologies to facilitate clear communication among stakeholders. Identifies redundancies, bottlenecks, and inefficiencies within current systems, proposing data-driven enhancements to optimize performance and scalability. Collaborates with cross-functional teams to validate process models, incorporating feedback to refine accuracy and relevance. Maintains up-to-date documentation of evolving processes, ensuring compliance with industry standards and organizational policies.
Proficient in networks, databases, and related technologies, with a solid grasp of their architecture, functionality, and integration.
Entrepreneurial and business-minded professionals with a strategic approach to commercial opportunities are sought after for this role. The ideal candidate will demonstrate a keen ability to identify and capitalize on market trends while driving growth through innovative solutions. Strong commercial acumen and a results-driven mindset are essential to succeed in this dynamic environment.
Proactively adjusting to evolving circumstances and embracing new challenges with flexibility and resilience.
We welcome qualified candidates to submit their application and an updated resume to hr@libertylife.co.ke by June 16, 2026. Ensure the job title is specified in the email subject line. Liberty Kenya is committed to equal employment opportunities and values diversity. Please be aware that only applicants selected for interviews will be contacted. All personal information provided will be used solely for recruitment purposes, in compliance with the privacy policy outlined on our website at https://www.liberty.co.ke.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
4 years
