Oversee a range of critical duties, including managing project timelines, coordinating cross-functional teams, and ensuring adherence to company policies and industry regulations. Additionally, the role involves analyzing data to drive informed decision-making, identifying process improvements to enhance operational efficiency, and maintaining accurate documentation for compliance and reporting purposes. The individual will collaborate closely with senior leadership, stakeholders, and external partners to align initiatives with organizational goals, while also mentoring junior staff and fostering a culture of continuous learning and accountability.
Business Process Analysis, Design, and Optimization involves evaluating and enhancing workflows to improve operational efficiency, reduce costs, and drive organizational performance. This role requires a deep understanding of current processes, identifying inefficiencies, and proposing data-driven solutions to streamline operations. Professionals in this field must collaborate with stakeholders across departments to gather requirements, model future-state processes, and implement sustainable improvements. Strong analytical skills, proficiency in process mapping tools, and the ability to translate complex workflows into actionable strategies are essential. Additionally, expertise in change management and continuous improvement methodologies is often necessary to ensure successful adoption and long-term success.
Responsible for steering the identification, documentation, analysis, and redesign of comprehensive end-to-end business processes spanning Finance, Operations, HR, Procurement, and Program Delivery functions.
Create detailed “As-Is” and “To-Be” process maps in alignment with BPMN 2.0 standards and established process management best practices.
Analyze processes to uncover inefficiencies, bottlenecks, control deficiencies, and potential enhancements, with the goal of fostering operational excellence, scalability, and standardization.
Facilitate business process reengineering and automation efforts to enhance operational efficiency and overall effectiveness.
We are seeking a seasoned professional to oversee the ERP transformation initiative and manage business requirements with precision. This role demands expertise in aligning technological advancements with strategic business objectives to drive process optimization. The ideal candidate will excel in gathering, documenting, and refining business requirements to ensure seamless integration with the ERP system. Additionally, the position requires strong analytical skills to evaluate current workflows, identify gaps, and propose innovative solutions. Collaboration with stakeholders across departments is essential to facilitate smooth implementation and adoption of the ERP solution.
Collaborate closely with business stakeholders, project teams, and ERP implementation partners to convert operational needs into clear, actionable business requirements.
Facilitate the alignment of business processes with both ERP functionalities and organizational goals to optimize efficiency and operational coherence.
Assist with the design of ERP workshops, validate processes, conduct User Acceptance Testing (UAT), and facilitate implementation activities.
Facilitate the alignment and uniformity of procedures to ensure a seamless transition into the ERP system throughout the entire organization.
We are seeking a professional to oversee stakeholder engagement, facilitate effective change management, and drive user adoption of new initiatives. The ideal candidate will collaborate with diverse teams to ensure seamless transitions, address concerns proactively, and foster a culture of continuous improvement. They will develop tailored communication strategies, provide training and support, and monitor progress to maximize engagement and adoption outcomes. Strong interpersonal skills, strategic thinking, and experience in leading organizational change are essential. Proficiency in identifying stakeholder needs, mitigating resistance, and aligning initiatives with business objectives is required.
Deliver engaging workshops, conduct in-depth interviews, and lead collaborative cross-functional sessions to systematically collect requirements and implement impactful process enhancements.
Cultivate robust cross-departmental partnerships to enhance collaboration, ensure alignment, and secure stakeholder support.
Facilitate change management initiatives by developing and executing strategies for communication, training, and adoption to support process and system transformations.
Track the implementation of new processes and propose corrective measures to sustain long-term improvements.
Process Governance, Risk, and Compliance professionals are responsible for establishing and maintaining robust frameworks that ensure organizational adherence to regulatory requirements, internal policies, and industry standards. They identify potential risks, develop mitigation strategies, and monitor compliance across business operations to safeguard against legal, financial, and operational threats. Additionally, they design and enforce governance structures to promote transparency, accountability, and ethical decision-making throughout the organization. Collaboration with cross-functional teams, including legal, audit, and senior management, is essential to align processes with strategic objectives and mitigate exposure to compliance risks.
Develop and sustain structured governance frameworks, robust controls, standardized processes, and comprehensive documentation repositories to ensure consistency and compliance across operations.
Ensure that all processes adhere to organizational policies, meet donor requirements, comply with audit standards, and fulfill regulatory obligations.
Assist in pinpointing, evaluating, and addressing operational and process-related risks to enhance organizational safety and efficiency.
Partner with Finance, Compliance, and Internal Audit teams to enhance control frameworks and drive process reliability.
Measures performance and drives continuous improvement initiatives to enhance operational efficiency and effectiveness.
Establish and uphold process KPIs, performance metrics, and operational benchmarks to ensure continuous improvement and alignment with organizational goals.
Monitor, evaluate, and document process performance, improvement efforts, and business results to identify trends and generate actionable insights.
Create interactive dashboards, detailed reports, and strategic recommendations aimed at facilitating informed, data-driven decision-making processes.
Drive ongoing enhancements by pinpointing avenues for operational excellence and organizational effectiveness, thereby cultivating a culture of continuous improvement.
WHO WE ARE LOOKING FOR
Bachelor’s degree in a relevant field or equivalent professional experience is necessary. Proficiency in specific technical skills and tools is required. At least three years of relevant work experience is mandatory. Strong analytical and problem-solving abilities are essential. Excellent communication and teamwork skills are needed. Ability to manage multiple tasks and meet deadlines is crucial. Familiarity with industry regulations and standards is a must.
A bachelor’s degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a closely related discipline is required.
Requires a minimum of five to seven years of hands-on experience in business process analysis, process improvement initiatives, ERP system implementation support, or operational transformation projects.
Proven expertise in creating and maintaining detailed process maps and documentation adhering to BPMN 2.0 standards.
Demonstrated expertise in participating in collaborative initiatives that span multiple departments or functional areas, particularly in the execution of operational enhancements or the deployment of new systems.
Individuals must possess robust analytical capabilities, a meticulous approach to documentation, and a proven capacity for solving complex problems effectively.
Demonstrates a proven track record in operational excellence and process governance, with a focus on driving efficiency and maintaining robust governance frameworks.
Seeking candidates who possess the following preferred qualifications: a minimum of three years of relevant experience, proficiency in industry-standard software tools, and a bachelor’s degree in a related field. Strong analytical and problem-solving abilities are essential, along with exceptional communication and teamwork skills. Prior experience in project management or leadership roles is highly desirable, as is familiarity with compliance regulations and best practices. Additionally, candidates should demonstrate adaptability in fast-paced environments and a commitment to continuous learning.
Professionals with a background in non-governmental organizations, social enterprises, consulting firms, or multinational corporations are encouraged to apply.
Proficiency in enterprise resource planning (ERP) systems, including Odor, Microsoft Dynamics 365, Oracle NetSuite, SAP, or comparable solutions, is required.
BPM, Lean Six Sigma Green Belt, ABP MP, CAP, PMI-PBA, or equivalent credentials are considered beneficial for this role.
Professionals should possess familiarity with workflow automation, systems integration, or digital transformation projects to effectively streamline processes and enhance operational efficiency.
Seasoned professionals with a track record in steering process transformation initiatives within Finance, Procurement, HR, or Operations domains are encouraged to apply.
Accomplished in spearheading business process reengineering, ERP harmonization, and enterprise-wide transformation initiatives across multinational organizations.
Develops and maintains proficient expertise in essential job-related skills, demonstrating adaptability and problem-solving capabilities in diverse work scenarios. Exhibits strong interpersonal and communication abilities to collaborate effectively with colleagues, stakeholders, and clients. Possesses advanced organizational skills to prioritize tasks, manage deadlines, and optimize workflow efficiency. Shows a commitment to continuous learning and professional development to stay current with industry trends and best practices. Demonstrates leadership qualities by mentoring team members, fostering a collaborative environment, and driving project success. Maintains accountability for performance, adhering to high ethical standards and aligning actions with organizational goals.
Demonstrates exceptional proficiency in analytical reasoning and problem-solving, with the ability to evaluate information objectively and make well-informed decisions.
Proven ability to effectively engage and collaborate with stakeholders, coupled with strong facilitation expertise, ensuring productive and meaningful interactions.
Demonstrates exceptional proficiency in both written and oral communication.
Excellent precision in detail management and maintaining high standards in documentation is required.
Demonstrated capacity to prioritize and execute tasks efficiently amid dynamic and high-pressure conditions.
Change management and adaptability are essential competencies, enabling professionals to navigate evolving business landscapes effectively. This role demands a proactive approach to implementing transformations, addressing resistance, and fostering a culture of continuous improvement. Candidates should demonstrate a strong capacity to assess challenges, develop tailored strategies, and ensure seamless transitions while minimizing disruptions. Experience in guiding teams through organizational shifts, aligning stakeholders, and sustaining momentum toward strategic objectives is highly valued.
Highly developed abilities in organization and time management are required for this role.
Proven capability to engage and align with diverse teams and senior leadership, fostering collaborative partnerships to drive shared objectives and enhance organizational cohesion.
Demonstrates a strong commitment to ongoing enhancements and measurable performance with an unwavering focus on achieving optimal outcomes.
Exhibits unwavering integrity, maintains a high standard of professionalism, and upholds accountability in all responsibilities.
We are looking for someone who;
Instills Trust by consistently fulfilling promises, fostering credibility through transparent and honest communication, and demonstrating sincere concern for team members.
Demonstrates Courage by proactively tackling challenging situations with transparency and conviction; seizes opportunities for growth with determination; and assumes complete accountability for all assigned responsibilities.
Consults Available Data and Expertise – Gathers pertinent information and solicits input as required, executes decisions within their defined scope, and recognizes when to elevate concerns or request additional direction.
Promotes simplification and operational excellence through strategic initiatives and process optimization.
Ensures alignment between standardized processes and practical business exigencies.
This role offers a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan with company matching. Employees enjoy paid time off, including vacation, sick days, and holidays, along with flexible scheduling options. Additional perks include professional development opportunities, wellness programs, and employee discounts on company products or services. The company also prioritizes work-life balance through remote work options and generous parental leave policies.
WHAT YOU’LL GET
This position is situated within a rapidly expanding social enterprise driven by a compelling mission. Upon joining, you will gain access to the following opportunities:
A competitive salary is offered, along with the possibility of a performance-based bonus.
Exceptional organizational culture fostering an environment rich with opportunities for professional development and career advancement awaits.
Colleagues representing diverse backgrounds from across the region, alongside policies that unequivocally reflect a dedication to equity and inclusion, form the foundation of our organization’s collaborative environment.
You will have the opportunity to create a meaningful difference in your community through your role.
Comprehensive health insurance coverage is provided for both the employee and their dependents, including spouse and children.
We offer staff savings and provident fund schemes, along with customized negotiated bank rates tailored specifically for long-term employees.
The position offers a comprehensive benefits package, which includes an ample annual leave allowance, extended parental leave provisions, and opportunities for sabbaticals.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
