Provide pre-sales technical assistance to clients, as well as to sales, bid, and commercial teams. Analyze client requirements to develop comprehensive, optimized technical and commercial solutions. Verify the feasibility of technical specifications, capacity, and inventory to ensure adherence to service level agreements, deadlines, and budgetary constraints.
Reporting to the Capacity Planning Manager, this role involves overseeing and optimizing resource allocation to meet organizational demands efficiently. The position requires close collaboration with cross-functional teams to assess current and future capacity needs, ensuring alignment with strategic objectives. Key responsibilities include analyzing performance metrics, identifying trends, and developing data-driven recommendations to enhance operational efficiency and scalability. Additionally, the role entails maintaining accurate forecasts, monitoring utilization rates, and presenting insights to senior leadership to support informed decision-making. Strong analytical skills, proficiency in capacity planning tools, and the ability to translate complex data into actionable strategies are essential for success in this position.
Oversee and execute a range of critical duties and responsibilities integral to the position, ensuring alignment with organizational objectives and operational standards. Deliver consistent performance in assigned tasks, maintaining high levels of accuracy, efficiency, and professionalism while adhering to established protocols and guidelines. Collaborate effectively with cross-functional teams to achieve departmental goals, foster a culture of accountability, and contribute to continuous improvement initiatives. Address challenges proactively, demonstrating problem-solving skills and adaptability in dynamic work environments. Uphold compliance with industry regulations, safety protocols, and ethical practices to mitigate risks and sustain operational integrity.
Deliver specialized technical assistance prior to sales engagements to facilitate both the sales cycle and the subsequent provisioning phases.
Develop technical solutions while producing comprehensive internal and client-facing documentation to clearly outline system architectures, processes, and functionalities.
Identify potential solutions, concerns, and issues, as well as address contractual challenges, ensuring they are mitigated effectively.
Craft comprehensive technical product descriptions, design architectures, and create detailed documentation outlining system functionalities.
Establish and enforce robust standards and methodologies for solution planning and design, ensuring seamless implementation and operational execution.
Contribute to the creation and refinement of innovative products by providing assistance throughout the development lifecycle.
Collaborate closely with cross-functional teams to develop tailored, high-quality solutions that prioritize technical proficiency, seamless fulfillment, efficient assurance processes, and accurate billing systems.
By enhancing the speed and effectiveness of solution development processes, we aim to streamline workflows and maximize productivity. This involves optimizing existing methodologies, identifying bottlenecks, and implementing innovative approaches to accelerate project timelines while maintaining high-quality deliverables. The role requires a proactive mindset, strong analytical skills, and the ability to collaborate across teams to drive continuous improvement in development efficiency.
Prepare ad hoc reports as required to support decision-making processes and operational needs.
Assist in creating precise technical drawings and comprehensive documentation to support engineering and design projects.
Assist in auditing and maintaining accurate database records and information to ensure integrity and reliability.
Diligently maintain and validate the accuracy and consistency of data within OSS/BSS systems to ensure optimal performance and reliability.
Minimum requirements include a bachelor’s degree in a relevant field, such as computer science or engineering, along with at least three years of professional experience in a related discipline. Proficiency in specific programming languages, frameworks, or tools is essential. Strong problem-solving abilities and effective communication skills are also required. Additionally, candidates must demonstrate experience working collaboratively in team environments and possess a proven track record of delivering high-quality results.
A relevant bachelor’s degree or its equivalent is required.
Seeking a candidate with a minimum of three years of relevant experience in the field, along with a strong proficiency in project management and advanced technical skills. The ideal applicant must possess a bachelor’s degree in a related discipline or equivalent professional experience, coupled with excellent communication and problem-solving abilities. Responsibilities include leading cross-functional teams, developing strategic plans, and ensuring project deadlines are met while maintaining high-quality standards. Familiarity with industry-specific software and tools is essential, as is the capacity to adapt to evolving project requirements and organizational needs.
With a minimum of eight years of technical expertise in the telecommunications sector, including at least five years in a solutions architect capacity or an equivalent position, the ideal candidate will bring extensive hands-on experience to drive innovation and strategic solutions.
Professionals should possess extensive expertise in service delivery, sales support, network infrastructure, and operations support, or related disciplines.
Intermediate-level proficiency is required in Transmission systems, including DWDM, OTN, and SDH, as well as IP networks encompassing Peering, IP Transit, and Layer 2/3 services. Additionally, experience with Fiber, Colocation, and Subsea networks is necessary.
Proven proficiency and extensive hands-on experience with Geographic Information Systems (GIS) platforms are essential.
Professionals should possess hands-on experience with the full spectrum of product and technology development, encompassing technical product design, implementation, and rollout phases. Additionally, familiarity with fulfillment processes, quality assurance protocols, and billing systems is essential to ensure operational efficiency and accuracy throughout the development lifecycle.
Possesses advanced proficiency in formulating solution alternatives to comprehensively assess all associated impacts and expenditures tied to the proposed resolution.
Accomplished written and verbal communication skills, consistently demonstrated through prior professional experience and measurable achievements.
A highly proficient user of Microsoft Visio, Word, Excel, and PowerPoint, with advanced expertise in each of these applications.
Strong interpersonal and public speaking abilities, with a talent for distilling complex information into clear, concise updates that resonate across all organizational levels.
Able to effectively juggle competing priorities, establish clear direction, and resolve challenges efficiently within a high-velocity setting.
Available to provide client support during extended or flexible hours, as needed to meet customer demands.
Seeking a candidate with a strong background in [relevant field or industry], demonstrating proficiency in [specific skills or tools]. The ideal applicant will possess [X years] of hands-on experience in [specific tasks or responsibilities], along with a proven track record in [specific achievements or outcomes]. Familiarity with [additional skills or technologies] is highly advantageous, as is the ability to [key competency or soft skill]. A degree in [relevant field] or equivalent work experience is required, and professional certifications in [specific certifications, if applicable] are preferred.
Proficiency in network engineering with a strong emphasis on the design and planning of Transmission or IP networks is required.
Accomplished in creating and structuring sophisticated solutions with a demonstrated history of success.
Proficiency in analyzing the competitive landscape is essential, particularly regarding product and service offerings within connectivity solutions.
Attributes
Client-focused professional skilled in cultivating and maintaining strong client relationships, demonstrating a commitment to understanding and addressing client needs with a proactive and consultative approach. Adept at fostering long-term partnerships through clear communication, trust-building, and delivering consistent value to enhance client satisfaction and loyalty.
Integrity, coupled with unwavering honesty and a steadfast commitment to ethical standards, serves as the cornerstone of professional conduct.
Boundless, passionate, and flexible, the ideal candidate thrives in dynamic environments and demonstrates unwavering enthusiasm for their work. They adapt effortlessly to changing priorities and embrace new challenges with an open and agile mindset.
We prioritize excellence in personnel management, ensuring accuracy and meticulous attention to detail in all tasks.
Collaborative professionals drive success by leveraging teamwork and strategic partnerships to deliver impactful results.
Individuals must possess robust analytical capabilities and demonstrate proficiency in gathering and evaluating data from diverse sources.
Skilled in conveying ideas effectively in English, with a strong ability to engage and interact positively with others.
Proven expertise in identifying and resolving complex network issues through advanced diagnostic techniques.
Qualifications
BA/BSc/HND
Experience Required
8 years
