To deliver pre-sales technical assistance to clients as well as the sales, bid, and commercial teams, this role involves analyzing client requirements and developing fully optimized technical and commercial solutions from end to end. Responsibilities include verifying technical feasibility, capacity availability, and inventory alignment to ensure adherence to service level agreements, project timelines, and budget constraints.
Reporting to the Capacity Planning Manager, this role is responsible for overseeing and executing capacity planning activities across the organization. The position involves analyzing current and future resource needs, identifying potential bottlenecks, and recommending strategic solutions to ensure optimal resource utilization and alignment with business objectives. Additionally, the role requires close collaboration with cross-functional teams to gather data, assess demand forecasts, and implement capacity adjustments as needed. Strong analytical skills, proficiency in capacity planning tools, and the ability to translate data into actionable insights are essential for success in this position.
Oversee and execute a comprehensive range of duties and responsibilities integral to the role, ensuring alignment with organizational objectives and performance standards. Lead and collaborate on key initiatives, operational tasks, and strategic projects to drive efficiency, innovation, and measurable outcomes. Develop and maintain robust processes, systems, and frameworks to enhance productivity, compliance, and stakeholder satisfaction. Monitor progress, assess performance metrics, and implement corrective actions as needed to uphold quality and achieve targets. Serve as a pivotal point of contact for cross-functional teams, fostering clear communication, accountability, and cohesive teamwork. Ensure adherence to industry regulations, company policies, and best practices to mitigate risks and promote a culture of integrity and excellence.
Deliver technical pre-sales assistance to facilitate the sales and provisioning workflows.
Develop and implement robust technical solutions, encompassing the preparation of both internal and client-facing technical documentation.
Analyze and address potential concerns, issues, and contractual obstacles to develop effective solutions and implement appropriate mitigation strategies.
Craft comprehensive technical documentation, including product descriptions, architectural designs, and functional specifications.
To establish, execute, and integrate standards and processes for solution planning and design.
Assist in the creation and refinement of innovative products from conception through to launch, providing expertise and resources to bring new offerings to market effectively. Collaborate with cross-functional teams, including design, engineering, and marketing, to ensure alignment with business objectives and customer needs. Contribute to market research, feasibility studies, and prototyping efforts to validate concepts and identify potential improvements. Evaluate technical feasibility, cost implications, and performance metrics to guide decision-making throughout the development lifecycle. Prepare detailed documentation, reports, and presentations to communicate progress, challenges, and recommendations to stakeholders. Maintain awareness of industry trends, competitive landscape, and emerging technologies to inform strategic planning and innovation initiatives.
Collaborate with internal stakeholders to develop tailored solutions that emphasize technical proficiency, order fulfillment, quality assurance, and billing accuracy.
Enhance the effectiveness and speed of solution development processes to optimize overall productivity and quality.
Compiles ad hoc reports upon request to support operational decision-making and analysis.
Provide support in the generation of technical drawings and accompanying documentation.
Assists in auditing and maintaining accurate database records and information to ensure integrity and reliability of stored data.
Ensure the accuracy and reliability of data within OSS/BSS systems through consistent and proactive utilization.
Minimum requirements include a Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Candidates must possess at least three years of professional experience in software development, with proficiency in programming languages such as Python, Java, or C++. Additionally, experience with cloud platforms like AWS, Azure, or Google Cloud is required. Strong problem-solving skills, excellent communication abilities, and a proven track record of delivering high-quality software solutions are essential. Familiarity with agile methodologies and version control systems such as Git is also necessary.
A relevant bachelor’s degree or its equivalent is required.
Minimum experience and skills required include a bachelor’s degree in a relevant field, such as business administration, computer science, or engineering. Candidates should possess at least three years of professional experience in a related role, with a proven track record of project management and team leadership. Proficiency in Microsoft Office Suite and data analysis tools is essential, along with strong communication and problem-solving abilities. Familiarity with industry-specific software and methodologies is advantageous but not mandatory. The ideal candidate will demonstrate adaptability, attention to detail, and a commitment to continuous learning and professional development.
Minimum of eight years of specialized technical experience within the telecommunications sector is required, with at least five of those years dedicated to a solutions architect capacity or an equivalent position.
Professionals must possess advanced expertise in service delivery, sales support, network infrastructure, operations support, or related disciplines.
Intermediate-level expertise is required in Transmission technologies, including Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), and Synchronous Digital Hierarchy (SDH). Familiarity with IP networking concepts such as peering, IP Transit, and Layer 2/3 services is also necessary. Additionally, experience with Fiber, Colocation, and Subsea network infrastructures is expected.
Proven expertise in GIS technologies and methodologies, coupled with extensive hands-on experience in utilizing various geographic information systems to analyze, interpret, and visualize spatial data.
Professionals should possess hands-on experience in the product and technology development lifecycle, encompassing technical product development, fulfillment processes, assurance protocols, and billing systems.
Demonstrates exceptional skill in crafting and evaluating solution alternatives, thoroughly assessing their potential impacts and associated costs to ensure optimal decision-making for the recommended solution.
Accomplished written and verbal communication skills are demonstrated through a proven track record of professional achievements and extensive work experience.
Proficient in leveraging Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to create dynamic visualizations, process diagrams, comprehensive reports, detailed spreadsheets, and polished presentations.
Proven expertise in communication and presentation, with a strong aptitude for distilling complex information into clear, concise insights tailored for diverse organizational stakeholders. Demonstrates exceptional skill in articulating key project details and driving alignment across teams at all levels.
Capable of effectively orchestrating numerous responsibilities, providing clear guidance, and resolving challenges within a high-pressure setting.
Capable of working flexible hours, including evenings and weekends, to accommodate client requirements.
Candidates with a proven track record and relevant expertise are highly encouraged to apply. Ideal applicants will possess substantial experience in [specific field/industry], along with a strong command of [key skills/technologies]. The role demands proficiency in [specific tools, methodologies, or certifications], ensuring the ability to deliver high-quality results efficiently. Additionally, strong problem-solving abilities, meticulous attention to detail, and exceptional communication skills are essential for success in this position. Collaboration with cross-functional teams and adherence to project deadlines are also key responsibilities.
Professional rewrite:
Strong background in network engineering with expertise in the design and strategic planning of Transmission or IP networks is required.
Accomplished in architecting and implementing sophisticated, intricate solutions with a consistent history of success.
Proficiency in comprehending the competitive environment surrounding product and service portfolios for connectivity solutions is essential.
Attributes
Client-oriented professional with a strong aptitude for fostering and sustaining long-term partnerships, dedicated to understanding and addressing client needs with precision and care.
With unwavering integrity, a commitment to transparency, and a dedication to upholding the highest ethical standards, we seek individuals who embody these core values in every aspect of their professional conduct.
Boundless, driven, and adaptable professionals are sought to join our dynamic team. We seek individuals who demonstrate a strong passion for their work and the ability to adapt seamlessly to evolving challenges and opportunities.
We emphasize the highest standards of employee performance, meticulous precision, and a steadfast commitment to detail.
Collaborative professionals thrive by leveraging teamwork and strategic partnerships to deliver impactful outcomes and drive collective success.
Required is a candidate with robust analytical capabilities, proficient in gathering and evaluating data from multiple sources.
A strong command of the English language is essential, coupled with an innate ability to engage effectively with individuals.
Proven expertise in network troubleshooting and diagnostic techniques.
Qualifications
BA/BSc/HND
Experience Required
8 years
