If you’re eager to cultivate exceptional skills, advance your career within a dynamic environment, and contribute to a thriving, collaborative team, consider joining Inch cape Africa—a vital part of Inch cape’s expansive global network. In this role, you’ll have a pivotal impact on scaling a globally recognized business that is reshaping the industry, collaborating with top-tier automotive brands, and ensuring outstanding customer experiences.
Our Kenya-based business is currently seeking a Parts Field Sales Advisor to enhance our team in Nairobi, where this role will report directly to the After Sales Manager.
In this position you will
Fosters strong, collaborative working relationships with colleagues by communicating in a clear and effective manner.
Support Service Technicians by assessing and identifying necessary parts requirements.
Establishes and nurtures productive collaborations with both vendors and internal staff members.
Upon arrival of special order parts, the incumbent notifies customers promptly, ensuring they receive timely updates regarding their requests.
The role ensures the Technician receives required parts promptly, reducing wait times by employing pre-picking strategies when appropriate, such as for customer recalls or scheduled service appointments.
Employ retail strategies to effectively merchandise and showcase parts and accessories.
Collaborates with the Service Department, Sales Department, Body Shop, and other relevant teams to facilitate the fulfillment of parts requests.
Evaluates and facilitates initiatives to enhance methods and processes within the Parts Department.
Leverage parts resources, including catalogues, to gather comprehensive inventory data for parts and accessories.
Ensures rigorous management of parts inventory to enhance operational efficiency and prevent customer delays.
Leverages available inventory allowances to proactively reduce idle stock and minimize obsolescence, ensuring efficient resource utilization and cost control.
Maintains an organized and efficient filing system to manage all documentation related to repair orders, special orders, and back orders.
Handling customer inquiries regarding parts and providing follow-ups to facilitate sales.
Special orders are processed, and subsequent sales are monitored diligently to ensure timely fulfillment and customer satisfaction.
Providing customers with additional product recommendations during service interactions to enhance their purchases.
Engaging in company-sponsored promotional initiatives is a key component of this role.
About You
To excel in this position, candidates must possess the following qualifications:
A bachelor’s degree in a business-related discipline is required.
With a proven track record in parts sales, the ideal candidate will possess a minimum of two years of hands-on experience in this specialized field.
Customer service training will be considered an additional asset.
Demonstrates a deep commitment to understanding and meeting customer needs, ensuring satisfaction and fostering long-term relationships through attentive service and personalized solutions.
Holders must possess a valid driver’s license in good standing to operate company vehicles and fulfill job-related travel requirements.
A strong emphasis on precision and meticulous attention to detail is required.
Proven capability to consistently meet established deadlines while maintaining focus and productivity under minimal supervision, whether operating independently or collaborating within a team dynamic.
We offer you
At Inch cape, we are actively defining the future of mobility, and we welcome your contributions to this vision. You will become part of a supportive, collaborative culture that prioritizes employee wellbeing, professional growth, and an inclusive environment. Through meaningful contributions, continuous learning opportunities, and a mix of global and local recognition, we foster a dynamic workplace where individuals thrive and achieve their career goals.
Savor a robust compensation and benefits package that includes:
Competitive compensation is offered commensurate with experience and qualifications. The ideal candidate will possess a proven track record in a similar role, with proficiency in relevant software applications and tools. Key responsibilities include managing project timelines, coordinating team efforts, and ensuring adherence to industry standards. Additionally, the position requires strong analytical skills, exceptional communication abilities, and a demonstrated commitment to continuous professional development.
Join our team as a specialist in Group Life and Medical plans, where you will play a key role in managing and optimizing comprehensive employee benefit programs. In this position, you will oversee the administration of group life insurance policies and medical coverage, ensuring compliance with regulatory standards and aligning benefits with organizational goals. Your responsibilities will include evaluating plan options, negotiating with insurers, and providing expert guidance to employees on their benefits. Additionally, you will collaborate with HR and finance teams to streamline processes, conduct cost analyses, and enhance the overall effectiveness of the benefits offering. A strong understanding of insurance regulations, data management, and employee benefit trends is essential, along with exceptional communication and analytical skills to support both leadership and staff.
The candidate must possess expertise in pension and provident fund schemes, ensuring compliance with regulatory frameworks and optimizing employee benefits. Responsibilities include managing plan enrollments, processing contributions, and providing clear guidance to participants on their retirement savings options. Strong analytical skills are required to assess plan performance, identify trends, and recommend improvements to enhance long-term financial security for employees. Experience with actuarial calculations, investment strategies, and retirement plan administration is highly desirable.
We offer a competitive variable compensation package, designed to reward exceptional performance and align with company objectives. This structure includes incentives, bonuses, and other financial rewards, contingent upon achieving specific targets and milestones. Eligibility and payouts are determined by individual, team, and overall company performance, ensuring fairness and motivation across all levels.
In a stimulating and cooperative professional setting, you will thrive while collaborating with diverse teams to achieve shared objectives and foster innovation through collective effort.
Continuous learning and professional development opportunities are integral components of this role, fostering ongoing growth and skill enhancement. Employees are encouraged to pursue ongoing education, attend industry-relevant workshops, and engage in targeted training programs to expand their expertise. Additionally, the organization provides access to mentorship initiatives, career advancement pathways, and resources designed to support both personal and professional progression.
Qualifications
BA/BSc/HND
Experience Required
2 years
