Oversee a comprehensive range of duties encompassing strategic planning, operational execution, and performance evaluation to ensure organizational objectives are met efficiently. Develop, implement, and monitor policies, procedures, and systems that enhance productivity, compliance, and quality standards. Lead cross-functional teams to drive collaboration, innovation, and continuous improvement across all departments. Conduct thorough analyses of workflows, resource allocation, and project timelines to identify opportunities for optimization and cost reduction. Prepare and present detailed reports to senior leadership, highlighting key metrics, challenges, and actionable recommendations. Ensure adherence to regulatory requirements, industry best practices, and internal governance frameworks. Foster a culture of accountability, transparency, and professional development among staff through mentorship, training initiatives, and performance feedback mechanisms.
Facilitates the coordination of meetings and oversees the administration of meeting rooms to ensure optimal functionality and availability.
The responsibilities involve arranging transportation and lodging for employees, ensuring all travel logistics are handled efficiently and in accordance with company policies.
Assist the People & Talent team with the planning and execution of both internal and external company events and conferences.
Overseeing the supplier database and KYC records, ensuring they are maintained and updated regularly as required.
Responsibilities include procuring essential office supplies such as stationery, IT equipment, and kitchen necessities to ensure seamless daily operations.
Overseeing and evaluating the performance of the office assistant and cleaning personnel to ensure adherence to established standards and protocols.
Develop, oversee, and enhance office administrative systems and procedures to ensure optimal efficiency and functionality.
Maintaining current fire, health, and safety policies while ensuring the office remains fully compliant with all applicable regulations is essential.
Serve as an Executive Assistant to the directors, overseeing their schedules, communications, email correspondence, and travel arrangements with precision and efficiency.
Responsibilities include participating in meetings with senior management—specifically directors—and documenting detailed minutes to ensure accurate record-keeping and actionable follow-up.
Supporting the HR and finance departments by maintaining accurate and current personnel records, as well as overseeing record management processes.
Managing incoming and outgoing communications, addressing inquiries, and handling office-related complaints are key responsibilities of the position.
Compiling correspondence, presentations, and reports as directed by the lead supervisor.
Ensuring all equipment, particularly the projector and its related accessories, is returned to the same condition as when initially checked out.
The office must be maintained in a clean, orderly condition, and the cleaning schedule should be established and managed as required.
Requirements
A Bachelor’s Degree in Hospitality, Tourism, or a closely related field—or commensurate hands-on experience within the hospitality industry—is an essential requirement for this position.
With a proven track record of 1 to 2 years of relevant professional experience, the ideal candidate will bring a solid foundation of hands-on expertise to the role.
Experience
Proficient in leveraging information technology solutions and demonstrating exceptional organizational capabilities from the cornerstone of this role. The ideal candidate will exhibit a high degree of technical proficiency in operating relevant software applications while maintaining meticulous attention to detail in administrative processes.
Demonstrates a strong grasp of commercial and financial principles, ensuring decisions align with market trends and economic conditions. Applies financial acumen to evaluate business opportunities, assess risks, and optimize resource allocation for sustainable growth. Stays informed about industry developments, regulatory changes, and competitive dynamics to inform strategic planning and operational execution. Maintains a keen understanding of financial statements, key performance indicators, and budgetary processes to drive informed decision-making across the organization.
Meticulous attention to detail is essential in ensuring accuracy and precision across all tasks. This role demands a high level of focus and commitment to maintaining flawless standards in every aspect of the work. Candidates must demonstrate an unwavering dedication to identifying and correcting errors, verifying information, and upholding rigorous quality benchmarks. The ability to consistently deliver meticulous results is critical to the success of this position.
Skilled in fostering productive collaborations, you excel at building rapport with colleagues, clients, and stakeholders across diverse backgrounds. Your adeptness at active listening enhances teamwork, while your ability to mediate conflicts ensures a harmonious work environment. Strong communication skills enable you to convey ideas clearly and persuasively, whether in written or verbal exchanges. Your capacity to empathize and understand varying perspectives contributes to effective problem-solving and decision-making. You thrive in team settings, leveraging interpersonal strengths to motivate and inspire others toward shared objectives.
Exceptional ability to persuade and inspire others, driving alignment and commitment towards shared objectives through compelling communication and strategic engagement.
Excellent organizational skills and the ability to manage time effectively are essential for this role.
Seeking a proactive individual capable of taking the initiative to drive projects forward without constant oversight. This role requires independent problem-solving skills and the confidence to make timely decisions. The ideal candidate will demonstrate self-motivation and adaptability in dynamic environments.
A pragmatic and adaptable work methodology is required.
Discretion and diplomacy are essential qualities, requiring a keen understanding of when to share information and when to keep it confidential. Strong interpersonal skills are necessary to manage sensitive situations with tact and professionalism, ensuring all interactions maintain trust and respect. The ability to navigate complex social and professional dynamics while upholding integrity is crucial for effective decision-making and relationship-building. These skills are particularly valuable in roles that demand high levels of confidentiality, conflict resolution, or stakeholder engagement.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
