We are seeking a highly motivated and skilled individual to join our team in the capacity of a [Job Title], where you will be responsible for [primary responsibility]. Your duties will include [specific task], [specific task], and [specific task], with an emphasis on [key responsibility]. The ideal candidate will possess [required skill/qualification], [required skill/qualification], and [required skill/qualification], along with [years] of relevant experience in [industry/field]. Strong proficiency in [tool/software] is essential, as is the ability to [soft skill, e.g., collaborate effectively, manage priorities, or communicate clearly]. This role requires a proactive approach, meticulous attention to detail, and a commitment to delivering high-quality results within [deadline/performance standards]. If you are passionate about [industry/field] and eager to contribute to [company goal/project], we encourage you to apply.
Job Purpose
Analyze and optimize the performance of Digital Banking products, including mobile banking, internet banking, APIs, and digital channels, to enhance their overall effectiveness and user experience.
Transform customer requirements in the digital space into actionable data-driven insights and implement enhancements to product offerings.
You will serve as the primary technical authority for all Digital-related specifications and requirements.
Serves as the primary liaison throughout projects and system upgrades, ensuring seamless communication and coordination.
Oversee and be responsible for the strategic management and growth of key client relationships to ensure sustained business development and revenue enhancement. Ensure adherence to contractual obligations and the timely delivery of products or services, maintaining high standards of quality and customer satisfaction. Collaborate with cross-functional teams to align resources and capabilities with client needs, fostering long-term partnerships. Monitor account performance through regular assessments, identifying opportunities for upselling, retention, and risk mitigation. Provide executive-level updates and insights to senior leadership, supporting data-driven decision-making and strategic planning. Act as the primary point of contact for key clients, addressing escalations and resolving issues promptly to uphold trust and credibility. Develop and execute customized account plans that align with both client objectives and organizational goals, driving mutual success.
Business – 60%
Convert business and customer needs into precise digital product functionalities and detailed user story specifications.
Define and monitor digital product KPIs, including adoption rates, active user engagement, transaction success metrics, and drop-off points.
Examine customer interactions across various digital platforms to pinpoint areas of inefficiency or difficulty.
Contribute to the formulation and execution of strategic plans for digital banking platform initiatives.
Conduct comprehensive post-release evaluations and propose ongoing enhancements to optimize performance and outcomes.
Work collaboratively with IT, UX, and business teams to establish and prioritize enhancement initiatives.
Perform comprehensive cost-benefit and impact assessments of digital initiatives to evaluate feasibility, potential returns, and overall strategic value.
Provide primary-level assistance to users resolving issues encountered on digital platforms.
Housekeeping for digital channels focuses on maintaining and optimizing SMS purchase processes to ensure seamless functionality and user experience. This role involves monitoring system performance, addressing any technical issues, and implementing improvements to enhance efficiency and reliability. Responsibilities include verifying transaction accuracy, troubleshooting errors, and collaborating with cross-functional teams to resolve operational challenges. The ideal candidate should possess strong analytical skills, attention to detail, and proficiency in digital channel management, along with experience in troubleshooting and process optimization.
DR site support is responsible for overseeing and executing business continuity management (BCM) testing schedules, ensuring comprehensive coverage and alignment with organizational resilience objectives.
Conduct thorough user acceptance testing (UAT) for newly developed products and systems to validate their functionality, usability, and alignment with business requirements. This involves executing test cases, identifying defects, and collaborating with stakeholders to ensure that the solutions meet end-user expectations and operational needs before deployment.
Conducting user training sessions to ensure proficiency in both new and existing digital systems.
In partnership with the Supplier Manager, serve as the key point of contact for the supplier, addressing and resolving escalated issues as they arise. Oversee and maintain the Accountable Executive relationship through consistent management information updates, detailed reporting, and systematic tracking of supplier-related concerns.
Stay current with the latest advancements in Information Communications and Technology, including Hardware and Software products and services.
Conduct comprehensive User Acceptance Testing (UAT), regression testing, and quality assurance processes to validate new product releases and system enhancements prior to deployment.
Compiles, analyzes, and presents data to support informed decision-making processes. Responsible for maintaining accurate and up-to-date records, ensuring data integrity and security. Develops and oversees reporting systems, including dashboards and automated reports, to enhance operational efficiency. Collaborates with cross-functional teams to gather requirements and deliver tailored insights. Ensures compliance with data governance policies and regulatory standards. Maintains proficiency in relevant software and tools to optimize data management workflows.
Examine user behavior metrics, including user flows, drop-off points, and engagement levels, to derive actionable insights and identify trends.
Analyze customer segments and extract actionable insights to inform strategic decisions.
Conduct A/B testing and experiments to evaluate and optimize various elements, ensuring data-driven insights guide decision-making processes.
Deliver strategic, data-backed insights aimed at driving digital expansion and optimizing performance metrics.
Analyze and project usage patterns, volumes, and adoption rates to identify future trends with precision.
Construct dashboards to monitor and analyze the usage and performance metrics of digital products.
Transform raw data extracts from diverse origins into actionable insights and polished reports using advanced reporting tools, including Excel, PowerPoint, and Word, to meet organizational reporting requirements. This encompasses the preparation of management information (MI) and the fulfillment of ad-hoc queries, all while strictly adhering to predefined deadlines.
Ensure compliance with established data governance standards established by the business unit throughout all business intelligence operations. This encompasses rigorous management of data quality, lifecycle governance of information assets, and adherence to stringent security and privacy protocols.
Develop a standardized reporting framework to address requests efficiently and implement robust change control processes to maintain auditability.
Maintain all current reports using standard reporting tools to ensure their continued relevance for informed decision-making and adherence to robust data governance practices.
Engage proactively with stakeholders via structured and ad hoc meetings to ensure full participation in the design, development, and implementation of MI reporting solutions.
Engage in established forums and committees to remain informed about emerging developments.
Perform thorough integrity validations during both the development of new reports and the execution of existing scripts, ensuring the inclusion of accurate data and strict adherence to all data quality standards.
Identify data quality and governance issues and promptly bring them to the attention of the relevant line manager for resolution.
Objective: 10% of the role involves controls oversight, ensuring adherence to established policies, procedures, and regulatory requirements.
Ensure that digital analytics practices adhere to applicable data privacy and governance regulations, maintaining strict compliance throughout all processes.
Assess and mitigate risks associated with digital products and customer experience to ensure seamless operations and satisfaction.
Effectively manage risk and control through the application of relevant risk frameworks while cultivating a strong, positive risk culture.
Comprehend my responsibilities within the entirety of the processes in which I am involved, including relevant risks and associated controls.
Comply with all relevant ABSA policies and procedures pertinent to your position, exercising sound judgment and demonstrating responsible risk management at all times.
Report all risk occurrences, incidents, or issues by following the established procedures for your designated business area. Additionally, investigate their root causes and recommend preventive measures to mitigate future occurrences.
Proactively identify opportunities to enhance the control environment by anticipating potential process risks and implementing measures to prevent errors before they occur.
All mandatory training must be completed by the specified deadline.
Proactively identify opportunities to enhance the utilization of automated controls while maintaining an optimal balance between preventive and detective measures.
Ensure all activities and duties strictly adhere to regulatory mandates, the Enterprise-Wide Risk Management Framework, and internal ABSA Policies and Policy Standards. Identify, assess, and effectively manage risks and risk-related events pertinent to the position.
Drive operational efficiency by proactively identifying and eliminating unnecessary expenditures while strategically optimizing investments in high-value areas to support overall business performance.
Preferred Qualification
A bachelor’s degree or an equivalent qualification is required.
Experienced professionals with a proven track record in [specific field or industry] are strongly encouraged to apply. Candidates should possess a minimum of [X] years of hands-on experience in [relevant skill or area of expertise], along with demonstrated proficiency in [specific tool, software, or methodology]. Familiarity with [industry-specific standards, regulations, or best practices] is highly valued, as is the ability to [specific responsibility or soft skill]. While prior experience in [related but not mandatory field] is beneficial, it is not a strict requirement for consideration.
Demonstrates a solid understanding of banking systems and their operational frameworks.
Project management experience is essential for this role, with a proven track record of successfully leading cross-functional teams to deliver projects on time and within budget. Candidates must demonstrate expertise in planning, organizing, and overseeing project lifecycles, ensuring alignment with strategic objectives while mitigating risks. Familiarity with methodologies such as Agile, Waterfall, or hybrid approaches is required, along with strong leadership, communication, and stakeholder management skills. The ability to prioritize tasks, manage resources efficiently, and adapt to changing project demands is critical for driving results and achieving organizational goals.
Skilled in analyzing digital banking products, leveraging data analytics, or managing product development initiatives.
Digital banking operations experience is essential, encompassing transaction processing, customer account management, and compliance adherence. Proficiency with digital banking platforms, fraud detection systems, and regulatory requirements is required. Responsibilities include overseeing online and mobile banking functions, resolving complex customer issues, and ensuring seamless transaction execution. Strong analytical skills and attention to detail are necessary to maintain operational efficiency and regulatory compliance.
Conduct comprehensive quality assurance reviews and user acceptance testing to validate system functionality, ensuring adherence to specified requirements and identifying any discrepancies or defects for resolution.
We seek candidates with a robust foundation in relevant knowledge and a comprehensive skill set to succeed in this role. The ideal applicant must demonstrate proficiency in key areas pertinent to the position, ensuring the ability to perform duties effectively and contribute meaningfully to the team. Essential competencies include strong analytical abilities, technical expertise, and the capacity for problem-solving. Additionally, familiarity with industry-specific tools, methodologies, and best practices is required to meet organizational objectives.
Proficient in mastering ABSA’s product processes, operational procedures, and established frameworks is essential.
Demonstrates a deep and practical knowledge of IT systems, infrastructure design, and system integration methodologies. Exhibits expertise in the technical foundations of computing environments and the seamless interoperability of diverse technological components.
A comprehensive understanding of end-to-end workflows and process optimization is essential.
Experienced professionals with a track record of successful systems implementation and development are encouraged to apply.
Skilled in executing and validating tests within the ABSA User Acceptance Testing (UAT) environment.
Qualifications
BA/BSc/HND
