Our client, a prominent telecommunications provider, is seeking to appoint a Team Lead for its Activation department.
Reports directly to the Area Sales Manager, providing regular updates and aligning activities with established sales strategies and objectives. Collaborates closely with the leadership team to ensure consistent performance and adherence to company standards. Assists in implementing sales plans, monitoring progress, and identifying opportunities for growth within the assigned region. Maintains accurate records of sales activities, customer interactions, and performance metrics to support data-driven decision-making. Participates in team meetings, training sessions, and performance reviews to enhance skills and contribute to overall sales effectiveness.
Job purpose
To prioritize in-person visits to retail locations, enhancing visibility and brand awareness, and ensuring SIM and Float turnaround efficiency, while maintaining optimal merchandising and visibility standards at point of purchase for SOS and Trash agents.
Responsibilities include overseeing daily operations, ensuring compliance with regulatory standards, and developing strategies to enhance operational efficiency. Key tasks involve managing a cross-functional team, analyzing performance metrics to identify areas for improvement, and fostering a collaborative work environment. Additionally, the role requires coordinating with stakeholders to align business objectives with project deliverables, while maintaining accountability for budget adherence and resource allocation. Strong leadership, problem-solving skills, and the ability to drive continuous improvement are essential to this position.
Effectively oversee the identification and recruitment of Agents, with a strategic focus on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents as per agreed route plans (beat plans) to maintain established call rates.
Provide and distribute all necessary business tools for transactions at SSO and agent outlets, while conducting thorough training sessions for SOS and Trash Agents on the relevant processes.
Train personnel on Anti-Money Laundering (AML) protocols and instruct Single Sign-On (SSO) users on Know Your Customer (KYC) procedures specifically tailored to SIM REG compliance.
Monitor and maintain the float and stock coverage, ensuring sufficient availability of SIMs for activation and new registrations. Oversee and rigorously apply the 1.5x stock rule for agents, while verifying that Sales Support Officers (SOS) have adequate inventory levels.
Merchandising involves establishing and upholding merchandising standards by ensuring that merchandising materials are consistently available at SSO and Agent outlets.
A Bachelor’s degree in a relevant field is required for this position. Additionally, candidates must possess a minimum of three years of related professional experience. Strong analytical and problem-solving skills are essential, as is the ability to work effectively in a team environment. Proficiency in [relevant software/tools] and excellent communication skills are also necessary. Prior experience in [specific industry or role] is highly advantageous.
A Bachelor’s Degree or Diploma in Business, Marketing, or a closely related discipline is required for this role.
Experience in van sales or an equivalent sales capacity is required.
Holds a valid driver’s license without restrictions.
With a proven track record in the field, you bring hands-on experience and a deep understanding of industry practices. Your background includes successfully navigating complex challenges, demonstrating adaptability in dynamic environments, and delivering measurable results. You have refined skills honed through practical application, ensuring efficient problem-solving and strategic decision-making. Familiarity with relevant tools, methodologies, and frameworks equips you to contribute effectively from day one. Your expertise aligns with the demands of the role, allowing you to drive impactful outcomes and support organizational objectives.
With a minimum of one year of hands-on experience in sales and distribution within the FMCG or telecommunications sectors, candidates should demonstrate a proven track record in driving revenue growth and optimizing supply chains.
We are seeking a highly skilled professional who excels in strategic planning, problem-solving, and effective communication to join our dynamic team. The ideal candidate will demonstrate a strong ability to analyze complex situations, develop innovative solutions, and collaborate effectively with cross-functional teams. Proficiency in project management, proficiency with industry-standard software, and a commitment to continuous learning are essential. Additionally, the role requires exceptional organizational skills, adaptability in fast-paced environments, and a results-driven mindset to meet and exceed performance targets.
Demonstrates a strong commitment to understanding and addressing customer needs, ensuring their satisfaction remains a top priority in all business operations. Actively seeks feedback to identify areas for improvement and tailors solutions to meet evolving demands. Consistently delivers high-quality service while maintaining a professional and responsive approach in every interaction.
Leveraging strong interpersonal and persuasive abilities to drive consensus and secure favorable outcomes through strategic engagement and compromise.
We forge strategic alliances and cultivate robust professional relationships to enhance collaborative opportunities and drive mutual growth. This role demands consistent engagement with stakeholders, industry leaders, and potential partners to establish and maintain high-value connections. Proficiency in negotiation, communication, and relationship management is essential, along with a proven track record of identifying synergies and fostering long-term partnerships that align with organizational objectives.
Analytical thinking involves evaluating facts, identifying patterns, and drawing logical conclusions to solve complex problems efficiently. Professionals in this role must assess data critically, interpret trends, and assess potential outcomes to support strategic decision-making. Strong attention to detail, proficiency in data analysis tools, and the ability to synthesize information from diverse sources are essential. Additionally, this skill set requires clear communication of insights to stakeholders, ensuring informed and evidence-based actions.
Interested candidates who satisfy all specified qualifications are invited to submit their application letter, expected salary, and a comprehensive CV, including a daytime contact number, via email to jobs1@hcsaffiliatesgroup.com. The email subject line should clearly state “Activation Team Lead – North Rift.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
