We are seeking a highly motivated professional to join our team in a dynamic and impactful role. The primary purpose of this position is to [insert purpose here], driving [specific outcomes or goals] while collaborating closely with cross-functional teams to ensure seamless execution of [key responsibilities or projects]. Ideal candidates will possess [essential qualifications or skills], including [specific technical or industry expertise], along with a proven track record in [relevant experience or achievements]. Responsibilities include [list key duties], with a strong emphasis on [specific focus areas, e.g., innovation, problem-solving, or stakeholder management]. The successful applicant will demonstrate exceptional [soft skills, e.g., communication, leadership, or adaptability] and a commitment to [company values or mission]. This role offers the opportunity to make a meaningful contribution to [company goals or industry impact] while growing within a forward-thinking organization.
The role involves designing and maintaining network and computer systems, providing technical support to business users, installing and configuring computer systems, and diagnosing and resolving network technology faults.
Oversee and execute a range of critical duties, ensuring alignment with organizational objectives and operational standards. Lead and manage key projects, fostering collaboration across teams to drive efficiency and innovation. Develop and implement strategic initiatives to enhance performance, mitigate risks, and optimize resource allocation. Serve as a primary point of contact for stakeholders, maintaining transparent communication and delivering timely updates. Monitor progress through established metrics, identifying areas for improvement and implementing corrective actions as needed. Ensure compliance with industry regulations, internal policies, and best practices to uphold organizational integrity.
Maintain 24/7 network availability for the Bank’s entire infrastructure by implementing industry best practices and fostering effective collaboration with technical teams, business units, and external third-party organizations.
Proficiently deploy and customize software and hardware solutions to ensure optimal functionality and seamless integration within the existing infrastructure.
Oversee the maintenance, resolution of issues, and timely updates of hardware and software systems to mitigate the risk of downtime or zero-day vulnerabilities.
Proactively identify and address system failures and outages with efficient troubleshooting to minimize downtime and restore optimal performance.
Upgrade existing systems by implementing new releases and advanced models to enhance overall performance and functionality.
Maintain consistent network connectivity and oversee mail servers to facilitate seamless email transmission and reception, while also administering file servers to ensure secure data storage and retrieval.
Monitor system operations to ensure optimal performance and generate comprehensive reports on findings.
Maintain system security by preventing breaches and viruses while contributing to risk mitigation strategies, which encompass backup plans, data protections, user security policies, and identity management protocols.
Design and implement robust backup and recovery strategies to safeguard critical data and ensure minimal downtime during system failures or disruptions.
Oversee and manage the asset inventory for the data center to ensure accuracy and completeness.
Responsible for the administration and maintenance of network servers and technological infrastructure, ensuring optimal performance and reliability of systems.
Track system performance diligently and ensure all components operate within specified parameters, addressing any deviations promptly. Conduct routine maintenance to sustain optimal functionality and reliability across all systems, aligning with established requirements and best practices.
Contribute to the development, configuration, deployment, and evaluation of business continuity and disaster recovery systems for the bank.
Engage in the onboarding and management processes of service level agreements with service providers or vendors.
Deliver technical services and assistance for WAN and LAN connectivity, routers, firewalls, security protocols, internal systems, cloud solutions, and network infrastructure.
Provide expertise in Microsoft technologies, specifically Windows Server and SQL, to ensure optimal system functionality and performance.
Proficiently manage and maintain virtualization solutions, specifically VMware and Microsoft technologies.
Develop and maintain remote access infrastructures to facilitate seamless connectivity for users outside traditional office environments. Implement secure and efficient systems that enable remote work capabilities while ensuring compliance with organizational and industry standards for data protection and privacy. Troubleshoot connectivity issues, perform routine maintenance, and provide timely technical assistance to resolve access-related challenges encountered by employees or clients.
Perform remote oversight and administration of system alerts and notifications to ensure timely identification and resolution of potential issues.
Conduct comprehensive evaluations of network infrastructures and security protocols to identify vulnerabilities and ensure compliance with established standards.
Develop and execute network security measures by designing and deploying firewalls, establishing IPsec VPN configurations, integrating cryptographic solutions, and establishing robust IT security policies, procedures, and standards tailored to the bank’s operational needs.
Assess hardware, software, and peripheral equipment within LAN, WAN, and MAN environments to determine procurement needs.
Devise proactive strategies to identify and mitigate potential communication and network issues before they arise.
Conduct thorough assessments, appraise network infrastructure, and continuously oversee its operations to verify and sustain peak performance levels.
Implement robust security measures by managing access controls, maintaining regular backups, and deploying firewalls to safeguard systems against unauthorized access and potential threats.
Collaborate with external suppliers and support agencies to ensure continuous support and maintenance of both hardware and software systems.
Thoroughly oversee the prompt processing of all invoices to maintain adherence to established payment schedules.
Daily monitoring of systems is essential to promptly identify and address any security vulnerabilities or usability issues that may arise.
Administer Proof point, oversee storage systems, and maintain continuous monitoring to ensure optimal performance and security.
Oversee and document the operational status and efficiency of replication services linking the primary data center (DC) and the disaster recovery (DR) site.
Oversee the configuration and functioning of both data center (DC) and disaster recovery (DR) servers, ensuring the continuous operation and integrity of DR systems.
Support system upgrades while implementing necessary fixes and patches to maintain the integrity and performance of the infrastructure unit.
Provide support in executing system solutions and overseeing project implementations to ensure alignment with business, operational, and compliance objectives.
Conduct follow-ups on audit findings, develop and recommend corrective actions, and oversee the effective implementation and resolution of identified issues.
Ensure full compliance with all policies and guidelines by strictly adhering to audit recommendations and established requirements.
Ensure adherence to all pertinent bank and regulatory standards throughout the implementation phase of associated services.
Promptly notify the Head of IT Applications of any inconsistencies or irregularities without delay.
Conduct regular Risk Control Self-Assessments to evaluate and maintain the unit’s risk management framework.
Key Relationships
This position oversees a team of direct reports, ensuring alignment with organizational goals and fostering professional growth through mentorship and performance management. The role involves delegating tasks, providing constructive feedback, and promoting collaboration to drive team productivity and success. Key responsibilities include setting clear expectations, monitoring progress, and addressing performance gaps to maintain high standards of work. Additionally, the position plays a crucial role in talent development, identifying training opportunities, and supporting employees in achieving their career objectives. Strong leadership, communication, and problem-solving skills are essential to effectively manage and motivate the team.
None
We are seeking a highly motivated professional to join our team in this critical role, where the primary responsibility will involve serving our valued clientele with exceptional dedication. The ideal candidate must demonstrate strong interpersonal skills, a thorough understanding of customer service best practices, and the ability to resolve inquiries efficiently. Proficiency in [relevant software/tools] and prior experience in a customer-facing environment are essential requirements. Key duties include addressing customer concerns, processing transactions accurately, and maintaining a positive brand representation at all times. The successful applicant will also be expected to collaborate cross-functionally to enhance customer satisfaction and drive retention.
All departments within the bank are responsible for upholding operational excellence, fostering collaboration, and ensuring compliance with regulatory standards. Employees are expected to demonstrate proficiency in their respective roles, adhere to ethical guidelines, and contribute to the bank’s strategic objectives through efficient and innovative practices. Regular training and professional development opportunities are provided to enhance skills and maintain high performance standards. The bank values teamwork, accountability, and a customer-centric approach in all operational and decision-making processes.
A bachelor’s degree in a relevant field is required, along with a minimum of three years of professional experience in a similar role. Candidates must demonstrate strong analytical and problem-solving skills, as well as proficiency in project management and data analysis. Excellent written and verbal communication abilities are essential, and familiarity with industry-standard software and tools is preferred. Previous experience in a leadership or supervisory capacity is a plus.
A bachelor’s degree in Computer Science or a closely related IT discipline is required.
Certifications Necessary: Possession of a valid driver’s license along with a clean driving record is mandatory. Additionally, candidates must hold a current CPR/First Aid certification. Depending on the role, specialized certifications such as OSHA safety compliance or a specific technical credential may be required.
Earned an Advanced Diploma in Telecommunication or Electronics Engineering.
Cisco Certified Network Professional (CCNP) certification is required.
A minimum requirement for this role includes holding a CCNA certification or possessing equivalent hands-on experience.
Seeking a candidate with a proven track record of relevant experience and a robust skill set to excel in this role. The ideal applicant will possess demonstrated expertise in key areas, along with the ability to apply specialized knowledge effectively. Strong proficiency in both technical and soft skills is essential, ensuring seamless integration into the team and successful execution of responsibilities. Additionally, the position requires adaptability, problem-solving capabilities, and a commitment to continuous learning and professional development.
A minimum of three years of hands-on experience in a Network Administrator capacity or an equivalent position is required.
Proficient in system security protocols and data backup and recovery procedures.
Demonstrates proficiency across multiple operating systems and platforms.
Resourcefulness and strong problem-solving aptitude.
Strong proficiency in both verbal and written communication is essential.
Proficiency in CIS (Center for Internet Security) standards is an essential requirement for this position.
Proficient communicative and written abilities in English are required.
Individuals should demonstrate unwavering integrity, a constructive mindset, strong willingness to assist others, dedicated commitment, professional competence, and proactive drive.
Experience in a System Administrator capacity or an equivalent role is required.
Proficiency in intrusion detection systems and expertise in data backup and recovery protocols are required.
Proficiency in multiple operating systems and platforms is essential.
Proficient writing abilities are essential, enabling the creation of clear, well-structured reports with precision and clarity.
Proficiency in business concepts, tools, and processes is essential to facilitate informed and effective decision-making.
Exceptional ability to communicate clearly and collaborate effectively with colleagues, clients, and stakeholders across all levels.
Experienced in resolving technical issues efficiently and navigating change management processes effectively.
Manages issues and resolves problems proficiently, ensuring efficient problem-solving and troubleshooting capabilities.
The essential skills and qualifications required for this position include strong attention to detail, effective communication abilities, and proficiency in relevant software tools. Candidates must demonstrate expertise in project management, exceptional organizational capabilities, and the capacity to work both independently and collaboratively within a team. Additionally, knowledge of industry-specific regulations and standards, along with a commitment to continuous professional development, is expected. Prior experience in a similar role is strongly preferred.
Technical Competencies
Candidates should possess hands-on experience with network appliances, including but not limited to Fortinet, Huawei, and Cisco Systems.
We require advanced proficiency and hands-on experience with Microsoft Windows Server, Unix/Linux, and AIX operating systems.
Individuals must possess a comprehensive knowledge and practical grasp of IT’s business requirements.
Demonstrates a proactive approach to staying informed about advancements in technology and industry trends.
Demonstrates a steadfast dedication to ongoing professional growth through Continuing Professional Development (CPD).
Demonstrates strong interpersonal skills, fostering effective communication and collaboration across teams. Builds and maintains positive working relationships with colleagues, stakeholders, and clients. Exhibits active listening and empathy to understand diverse perspectives and resolve conflicts constructively. Adapts communication style to suit different audiences and situations, ensuring clarity and mutual understanding.
Goal-oriented professional with a proven ability to identify and capitalize on business opportunities to drive growth and innovation.
Cultivates and strengthens professional networks, ensuring enduring and mutually beneficial connections with key stakeholders.
Skilled in leading and motivating teams to deliver successful outcomes.
Demonstrates a strong commitment and resilience in achieving desired outcomes, even within challenging conditions.
Able to collaborate effectively in various social environments and team settings with a pleasant demeanor.
Maintains unwavering professionalism, adheres to the highest standards of integrity, and fosters a culture of mutual respect among colleagues and stakeholders.
Demonstrates strong leadership and management capabilities, effectively guiding teams and overseeing operations with a focus on achieving organizational goals. Proven ability to inspire and motivate team members, fostering a collaborative and high-performance work environment. Skilled in strategic planning, decision-making, and resource allocation to drive efficiency and productivity. Experience in mentoring and developing talent, ensuring continuous growth and professional advancement within the team.
Demonstrates the ability to shape and drive decisions across multiple organizational levels.
Demonstrates strong interpersonal and communication skills, ensuring clear and concise exchanges with colleagues, clients, and stakeholders.
Qualifications
BA/BSc/HND
Experience Required
3 years
