To secure a challenging position that aligns with my skills and expertise, seeking opportunities to contribute meaningfully to an organization’s growth while advancing my professional development in a dynamic environment.
To deliver first-level client support, troubleshoot incidents, proactively detect issues through monitoring, and oversee planned engineering activities. Strive to be recognized as the client’s trusted advocate, consistently delivering high satisfaction and an exceptional client experience.
Reporting to the NOC Team Leader, this position serves as a crucial link within the organizational hierarchy, providing direct oversight and coordination of network operations center activities. The incumbent will ensure seamless communication between the NOC Team Leader and operational staff, facilitating efficient incident resolution and adherence to established protocols. This role demands a strong commitment to maintaining high operational standards while supporting the strategic objectives of the NOC under the guidance of the Team Leader.
Oversee and execute core responsibilities encompassing strategic planning, operational oversight, and team leadership to ensure organizational objectives are met efficiently. Develop and implement policies, procedures, and best practices that enhance productivity, compliance, and performance across departments. Lead cross-functional initiatives, fostering collaboration and alignment with company goals while monitoring progress and addressing challenges proactively. Analyze key performance indicators, identify trends, and recommend data-driven solutions to optimize workflows and resource allocation. Serve as a liaison between senior management and operational teams, providing clear communication, guidance, and support to drive continuous improvement and sustainable growth.
Interface with clients to address and resolve service assurance and delivery inquiries, ensuring consistently high levels of client satisfaction.
Diligently oversee alarm management systems to identify events, initiate and oversee trouble tickets, and ensure successful resolution of incidents.
Interact with suppliers to address and rectify incidents as they arise.
Deliver comprehensive incident management support by addressing and resolving all technical incidents at the initial level through systematic troubleshooting.
Ensure all service tickets within NetSuite are properly closed with accurate and complete data.
Support in the execution of scheduled engineering projects, particularly regarding service impact assessments and client communications.
Assess service-related concerns, issues, and challenges, and promptly escalate them to the Technical Assistance Center (TAC) and senior management for resolution and further action.
Maintain precise documentation, support auditing processes, and perform necessary data cleaning tasks as required.
Provide support to Field Engineers as needed, including tasks such as installation, patching, troubleshooting, testing, and inventory management.
Prepare ad hoc reports upon request to support various operational needs and decision-making processes.
Provide support to other departments and contribute to diverse projects as needed.
Minimum qualifications include a bachelor’s degree in business, finance, accounting, or a related field, alongside at least three years of relevant professional experience. Proficiency in Microsoft Office Suite, particularly Excel, is required, as is strong analytical and problem-solving skills. Candidates must demonstrate excellent communication abilities and the capacity to work independently or collaboratively in a fast-paced environment. Familiarity with financial software or ERP systems is preferred, and the ability to manage multiple priorities while adhering to deadlines is essential.
A Bachelor’s degree in Engineering or Information Technology is required.
Professional certifications such as CCNA/INDIA, ITIL, and MEF are required for this role.
Seeking candidates with a proven track record and relevant expertise in the field. The ideal applicant must possess strong proficiency in key areas, including [specific skills or tools]. Additionally, familiarity with [specific processes or methodologies] is essential for success in this role. The position demands meticulous attention to detail, exceptional problem-solving capabilities, and the ability to collaborate effectively within a team environment. Strong communication skills, both written and verbal, are required to convey complex ideas clearly and engage with stakeholders. Prior experience in [specific industry or function], preferably in a [specific type of role or setting], is highly desirable.
Internships in the telecommunications sector are strongly preferred.
A solid understanding of diverse technology platforms within transport systems, including SDH, DWDM, and OTN, as well as data networking fundamentals such as BGP, Ethernet, and IP/MPLS, is essential.
Professional rewrite:
Experience with monitoring solutions such as PRTG, NHS, OMS, Cacti, or comparable platforms is preferred.
A strong proficiency in both written and oral communication is essential.
Required are strong communication skills and interpersonal abilities, with a demonstrated capacity to attentively listen, succinctly summarize discussions, and effectively convey essential details to clients.
Attributes
Integrity, honesty, and a steadfast commitment to high ethical standards are fundamental to this role. Upholding these values ensures transparency and trustworthiness in all professional interactions and decision-making processes. Candidates must consistently demonstrate these qualities to maintain the organization’s reputation and foster a culture of integrity within the team.
Client-focused, skilled at cultivating and maintaining strong professional relationships, with a commitment to delivering exceptional service and fostering long-term partnerships.
We are seeking an enthusiastic, highly motivated, and adaptable professional to join our dynamic team. Ideally suited to thrive in a fast-paced environment, this individual will demonstrate unwavering dedication and a genuine enthusiasm for their work. Strong versatility and a flexible approach are essential to meet the evolving demands of the role.
We prioritize personal excellence, precision, and meticulous attention to detail in all tasks performed.
Collaborative professionals excel by leveraging teamwork and strategic partnerships to accomplish shared objectives efficiently and effectively.
Demonstrates exceptional capability to prioritize tasks efficiently and resolve challenges within a high-pressure setting.
Proven capability in analyzing complex information and synthesizing data from multiple channels to derive actionable insights.
Seeking an individual capable of fulfilling a rotating shift schedule encompassing overnight, weekend, and holiday assignments, along with availability for on-call duties as needed.
Qualifications
BA/BSc/HND , Professional Certificate
