MAIN ACCOUNTABILITIES & WHAT YOU’LL BE DOING
Overseeing sales activities and maintaining strong customer relationships are essential duties of this role. The position involves driving revenue growth through effective sales strategies and ensuring high levels of customer satisfaction and retention. Candidates must demonstrate a proven track record in sales, possess exceptional communication skills, and exhibit a customer-centric mindset. Additionally, the ability to analyze market trends, identify opportunities, and build long-term partnerships is required to excel in this position.
Oversee customer portfolios to meet and exceed key business objectives, including volume targets, margin optimization, debt management, revenue growth, and exceptional customer service standards.
To oversee the sales portfolio, track growth and performance metrics, and leverage available sales tools to foster business expansion, developing meticulous and precise account plans for all key customers.
Identify and capitalize on untapped market opportunities to attract and onboard new customers, thereby expanding the organization’s market presence and revenue potential.
Leverage existing resources and tools to enhance the customer base and market penetration for Bulk LPG.
Formulate comprehensive business plans alongside the distributor, and conduct routine assessments to verify effective execution.
Develop and sustain strong, positive relationships with all customers to ensure high levels of satisfaction and engagement.
Market intelligence and monitoring responsibilities encompass the maintenance of a comprehensive database that tracks market size, competitor landscape, and market share distributions. Additionally, this role involves delivering timely market intelligence reports, including key insights such as pricing trends, emerging customer opportunities, and competitor developments.
Ensure adherence to the established offer book in alignment with the customer promise initiatives.
Proactively safeguard the company’s market position by systematically renewing all key customer contracts to maintain competitive advantage.
Oversee credit operations in alignment with established company policies and the manual of authorities. Ensure timely debt collection according to agreed-upon trading terms while performing customer credit appraisals as they become due.
Ensure all invoices and statements are issued to customers in a timely manner while proactively addressing any discrepancies or disputes that may arise. Resolve invoice-related concerns efficiently to maintain customer satisfaction and financial accuracy.
Develop and enforce company policies and procedures while establishing and maintaining the necessary controls to ensure compliance and operational effectiveness.
Conduct routine audits of equipment at client locations and promptly recommend or implement corrective measures. Collaborate with the Engineering team as needed to address tank installations, revalidation processes, and other technical specifications.
The Marketing & Supply Chain department is responsible for developing and executing strategic initiatives to enhance brand visibility, optimize supply chain efficiency, and ensure seamless product distribution. This role requires a deep understanding of market trends, consumer behavior, and operational logistics to drive growth and maintain competitive advantage. Key responsibilities include conducting market research, managing stakeholder relationships, and overseeing end-to-end supply chain operations to meet organizational objectives. Candidates must possess strong analytical skills, proficiency in data-driven decision-making, and the ability to collaborate across departments to achieve cross-functional goals.
Expand market presence within the designated Sales territory. Support the organization and execution of LPG customer engagement initiatives planned for the upcoming financial period.
Drive adoption of alternative payment solutions, specifically pre-payments, among small-volume customers and resellers to enhance their transaction efficiency and financial flexibility.
Deliver precise sales forecasts to optimize the Sales & Operations Planning process.
Collaborate with the distribution team to guarantee seamless delivery of products to customers.
KEY & EXCITING NEW CHALLENGERS
The organization faces heightened competition, particularly from emerging and swiftly growing non-traditional LPG marketing firms. Additionally, there is widespread practice of product dumping into storage facilities owned by other entities.
Customer expectations increasingly revolve around obtaining greater discounts, primarily motivated by cost-saving initiatives across various industries, including manufacturing and hospitality, among others.
Credit Management involves ensuring trading activities adhere to agreed payment terms while addressing customers’ cash flow requirements.
Dedicate efforts to consistently surpass customer expectations through exceptional service delivery, simultaneously maximizing the efficient utilization of company resources.
Delivering results independently with minimal oversight, this role requires a self-driven approach.
Qualifications include a minimum of three years of relevant professional experience, preferably within the field of [industry/role, if specified]. Candidates should possess a strong foundation in [specific skills or areas, e.g., project management, data analysis, etc.], along with proficiency in [relevant software, tools, or methodologies]. Exceptional problem-solving abilities, keen attention to detail, and the capacity to work both independently and collaboratively in fast-paced environments are essential. The ideal applicant will demonstrate a commitment to continuous learning and adaptability to evolving industry trends. Familiarity with [specific regulations, standards, or frameworks, if applicable] is highly desirable. Strong communication skills, both written and verbal, are required to effectively convey complex information to stakeholders at all levels.
Essential:
A Bachelor’s Degree in Engineering at NQF Level 7 is required for this position.
With a minimum of three years of hands-on experience in sales and marketing, you bring a proven track record of driving revenue growth and expanding market reach. Your expertise in strategic planning, customer engagement, and performance analysis equips you to develop and execute impactful campaigns while fostering long-term client relationships.
A background in engineering is highly desirable for this position.
Business and financial expertise, encompassing proficient debt management capabilities, is essential.
Demonstrates a strong history of successfully developing and executing impactful Marketing strategies.
Responsible for overseeing and nurturing high-value client relationships, ensuring sustained business growth and satisfaction. Develops strategic account plans tailored to client needs, aligning offerings with their objectives to maximize value delivery. Collaborates with cross-functional teams to streamline processes, address challenges, and capitalize on opportunities for expansion within assigned accounts. Maintains consistent communication to monitor performance metrics, mitigate risks, and foster long-term partnerships. Requires a proven track record in account management, strong negotiation skills, and the ability to drive revenue while exceeding client expectations.
The required qualifications encompass a robust proficiency in key areas, including strong communication skills, both written and verbal, and the capacity to collaborate effectively within a team setting. Additionally, candidates should demonstrate analytical thinking and problem-solving abilities, ensuring the capacity to navigate complex challenges with precision. Experience in project management and a track record of delivering measurable outcomes are highly valued. Familiarity with industry-specific tools and technologies is essential, as is the ability to adapt to evolving requirements and priorities. Proficiency in stakeholder engagement and relationship management further distinguishes top candidates.
Proven capacity to operate autonomously and consistently achieve results with minimal oversight is essential.
Sales professionals with a track record of success in driving revenue growth and closing deals, demonstrating strong negotiation capabilities and effective sales methodologies.
A highly motivated professional with a proven track record of driving results and collaborating effectively within a team, this individual excels at delivering creative and innovative solutions to challenges.
We maintain a keen understanding of market trends, competitor activities, and industry developments to inform strategic decision-making and identify emerging opportunities. This role requires staying abreast of economic shifts, regulatory changes, and technological advancements that impact our operations. Additionally, we assess customer preferences, market demand, and competitive positioning to drive informed business initiatives. Strong analytical skills and the ability to synthesize complex information are essential for translating insights into actionable strategies.
We are seeking a dedicated individual to oversee Customer Relationship Management, ensuring seamless interactions and sustained satisfaction across all touchpoints. The role involves analyzing customer data to identify trends, addressing inquiries with efficiency, and implementing strategies to enhance loyalty and retention. Proficiency in CRM systems and strong analytical skills are essential, along with excellent communication and problem-solving abilities. Additionally, the position requires collaborating with cross-functional teams to align customer-centric initiatives with organizational goals. A commitment to continuous improvement and a data-driven approach will be key to success in this role.
Qualifications
BA/BSc/HND
Experience Required
3 years
