To fulfill the role successfully, the candidate will be responsible for developing, implementing, and managing strategies that align with organizational goals while ensuring efficient resource utilization and measurable outcomes. This position requires a strong background in strategic planning, leadership, and cross-functional collaboration to drive innovation and operational excellence. Key duties involve overseeing project timelines, analyzing performance metrics, and fostering a culture of accountability and continuous improvement. The ideal applicant must possess exceptional problem-solving skills, adaptability to dynamic business environments, and the ability to communicate effectively at all organizational levels.
This position is designed to uphold SHOCK’s health objectives by rigorously executing clinical services policies at the designated facility. Responsibilities include delivering exceptional patient care, overseeing clinical operations, adhering to established treatment guidelines, and facilitating patient referrals. Additionally, the role encompasses maintaining precise medical documentation, safeguarding patient confidentiality, advancing health education initiatives, and fostering collaboration among multidisciplinary teams to provide holistic, standards-compliant healthcare services.
Overseeing and managing all primary duties and operational aspects of the position, this role encompasses a broad spectrum of critical functions. Responsibilities include leading strategic initiatives, driving team performance, and ensuring alignment with organizational objectives. Key tasks involve developing and implementing policies, optimizing workflows, and maintaining compliance with industry standards. Additionally, the role requires fostering collaboration across departments, analyzing performance metrics, and identifying opportunities for continuous improvement. The successful candidate will demonstrate expertise in project management, problem-solving, and decision-making to support sustainable growth and operational excellence.
Oversee and execute a comprehensive range of duties to ensure operational excellence and team efficiency. Develop and implement strategic initiatives to enhance productivity and meet organizational objectives. Collaborate with cross-functional teams to streamline processes and resolve complex challenges. Maintain rigorous adherence to industry standards and compliance requirements while fostering a culture of accountability and continuous improvement. Provide leadership and mentorship to team members, facilitating professional growth and aligning individual contributions with broader company goals. Monitor performance metrics and key indicators to drive data-informed decision-making and sustain long-term success.
Provides comprehensive clinical care and oversees patient management, ensuring adherence to best practices and protocols while fostering positive health outcomes. Delivers compassionate, patient-centered services, addressing medical needs with precision and professionalism. Collaborates with interdisciplinary teams to develop individualized care plans, monitor progress, and adjust treatments as necessary. Maintains accurate documentation, complies with regulatory standards, and promotes a safe, supportive healthcare environment. Requires relevant clinical experience, strong communication skills, and a commitment to continuous professional development.
Provide comprehensive healthcare services to patients by collecting medical histories, performing thorough examinations, conducting necessary investigations, recommending appropriate treatments, monitoring patient progress, and delivering informative health education sessions.
Provide clinical care to patients at healthcare facilities and oversee the management of opportunistic infections.
Implement SHOCK’s established health standards for treatment and patient management, ensuring adherence to established protocols and guidelines throughout all clinical processes.
Ensure that clients requiring additional care are reviewed and referred in a prompt and efficient manner.
Provide direction and support to patients, clients, and staff regarding health-related concerns.
You will address all inquiries pertaining to patients, laboratory requests, radiographic images, prescription orders, and related matters.
Coordinate all specialist referrals along with scheduling necessary x-rays, lab tests, and other diagnostic procedures. Additionally, ensure patients receive clear, relevant instructions and information regarding their appointments and next steps.
Maintaining the integrity and confidentiality of patient records is paramount, requiring meticulous attention to detail and strict adherence to privacy regulations. This role involves ensuring that all patient information is accurately recorded, securely stored, and accessed only by authorized personnel. Responsibilities include safeguarding sensitive data against unauthorized disclosure, implementing and monitoring compliance with healthcare privacy policies, and promptly reporting any breaches or irregularities. A strong understanding of HIPAA (Health Insurance Portability and Accountability Act) and other relevant data protection laws is essential, along with proficiency in electronic health record (EHR) systems. Candidates must demonstrate integrity, discretion, and a commitment to upholding patient confidentiality at all times.
Responsible for the ongoing maintenance and verification of patient records, charts, and all relevant documentation.
Gather and analyze clinical data to produce comprehensive reports.
Gather and organize data to support research initiatives focused on clinical services.
Ensure the strict confidentiality of all patient information at all times.
Oversee additional duties as assigned, ensuring all tasks are completed with precision and adherence to established protocols. Collaborate with cross-functional teams to support organizational objectives and maintain high standards of performance. Address any emerging challenges promptly, implementing effective solutions while upholding company policies and industry regulations. Participate in strategic initiatives to enhance operational efficiency and contribute to long-term growth objectives.
Provide ongoing medical education and health training as necessary.
Collaborate with colleagues and personnel from various levels to maintain high standards of service delivery.
Ensure the proper management and accountability of all assigned equipment, promptly notifying the line manager of any necessary updates or issues as they arise.
Experts in the role must possess comprehensive knowledge, substantial experience, and a distinctive blend of skills and personal attributes. A strong academic background in a relevant field is essential, supplemented by several years of hands-on experience in a comparable position. Key competencies include advanced problem-solving abilities, exceptional communication skills, and the capacity to work effectively both independently and within collaborative teams. Familiarity with industry-specific tools and technologies is required, alongside a commitment to continuous learning and professional development. The ideal candidate will demonstrate leadership potential, adaptability in dynamic environments, and a results-driven mindset to meet organizational goals.
Applicants must possess a bachelor’s degree in a relevant field, such as education, psychology, or a related discipline. A master’s degree or higher is preferred for certain roles, particularly those involving advanced research, curriculum development, or leadership positions. Additionally, candidates should hold a valid teaching certification or an equivalent credential where applicable, along with any state-specific license requirements. Professional experience in an academic, research, or educational setting is highly advantageous, as is familiarity with current pedagogical methods and educational technology. Strong analytical, communication, and organizational skills are essential to succeed in this role.
A Bachelor’s degree in Clinical Medicine and Community Health or a Diploma in Clinical Medicine and Surgery is required.
A Bachelor’s degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is required for consideration. Candidates must possess at least five years of hands-on experience in a similar role, with a proven track record of delivering successful projects. Strong analytical skills and the ability to solve complex problems efficiently are essential. Excellent communication and teamwork abilities are also necessary to collaborate effectively with cross-functional teams. Familiarity with industry-standard tools and methodologies, along with a commitment to continuous learning, is highly desirable.
Minimum of three to five years of direct clinical practice in a hospital or healthcare environment, accompanied by substantial practical patient care exposure is required.
A Registered Clinical Officer, ideally with training from the Kenya Medical Training College (KMTC), is sought for this position.
Registration with the Clinical Officers Council and possession of a current practicing license are essential prerequisites for this position.
HIV training and experience, though not always required, is highly valued and strongly recommended for candidates considering this role.
Additional essential qualifications include specialized skills or competencies that are unique to the position, as well as industry-specific knowledge or technical expertise necessary for success in the role.
Candidates with prior involvement in community health initiatives or service in underserved regions are strongly preferred.
Demonstrates expertise in general medicine, primary healthcare, and the management of prevalent diseases.
Demonstrates experience in handling opportunistic infections and conditions prevalent in resource-constrained environments.
Proven expertise in managing patient referrals and facilitating access to specialized healthcare services.
Skilled in operating medical and clinical equipment essential for accurate diagnosis and effective treatment.
Skilled in conducting comprehensive patient medical histories and performing detailed physical examinations, you will order relevant diagnostic tests, formulate accurate diagnoses, and prescribe appropriate treatments. Additionally, you will ensure consistent patient follow-up to monitor progress and adjust care plans as necessary.
Conduct routine minor surgical interventions with precision and adherence to established protocols.
Functional Skills encompass a range of essential competencies crucial for effective performance within the role. These include the ability to analyze complex problems and develop innovative solutions, proficiency in utilizing relevant software and tools to streamline workflows, and strong communication skills to articulate ideas clearly to stakeholders at all levels. Additionally, the candidate must demonstrate exceptional organizational abilities to manage multiple priorities efficiently, as well as a keen attention to detail to ensure accuracy in all tasks. Experience in collaborating across cross-functional teams to achieve shared objectives is also required, along with the capacity to adapt swiftly to evolving business needs and technological advancements.
Provides comprehensive clinical expertise in evaluating, diagnosing, and managing complex patient conditions, ensuring evidence-based care delivery. Collaborates with interdisciplinary teams to develop and implement individualized treatment plans tailored to diverse patient needs. Maintains current knowledge of advancements in medical practices, guidelines, and technologies to optimize clinical outcomes. Demonstrates proficiency in performing specialized procedures, interpreting diagnostic findings, and applying advanced therapeutic interventions. Serves as a mentor and resource for peers, fostering professional growth and adherence to best practices. Ensures compliance with regulatory standards and organizational policies to uphold patient safety and quality care.
We oversee the comprehensive coordination of patient care, ensuring seamless transitions between healthcare providers and services. This role involves maintaining accurate, up-to-date records, verifying insurance coverage, and facilitating communication between patients, families, and medical staff. Additionally, we address patient inquiries, resolve scheduling conflicts, and assist in navigating healthcare systems to optimize treatment plans. Strong organizational skills, attention to detail, and proficiency in healthcare software are essential, along with the ability to handle sensitive information with discretion and empathy.
We seek a dynamic professional to manage referral processes and coordinate seamless interactions between teams and stakeholders. This role involves developing and maintaining strong relationships with external partners, ensuring timely and accurate processing of referrals, and overseeing all coordination efforts to support operational efficiency. The ideal candidate will possess exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
The role involves overseeing the organization, maintenance, and security of patient health information in compliance with regulatory standards. Responsibilities include accurately documenting, updating, and retrieving medical records while ensuring confidentiality and integrity. Proficiency in electronic health record (EHR) systems and strong attention to detail are essential. Additionally, the position requires collaboration with healthcare providers to verify and process records efficiently.
The oversight and maintenance of medical equipment is a critical responsibility within healthcare facilities. This role involves ensuring all devices are operational, compliant with regulatory standards, and properly maintained to support patient care. Key duties include inspecting, testing, and servicing equipment, documenting maintenance activities, and coordinating repairs with vendors or internal teams. Additionally, the position requires adherence to safety protocols, accurate record-keeping, and proactive troubleshooting to minimize downtime. Strong technical skills, attention to detail, and knowledge of medical device regulations are essential qualifications for this position.
Behavioral Competencies and Personal Attributes:
The ideal candidate will demonstrate a strong commitment to professional integrity, exhibiting ethical conduct and accountability in all aspects of their role. They will possess excellent interpersonal skills, enabling them to collaborate effectively with diverse teams while fostering a positive and inclusive work environment. Adaptability and resilience are essential, as the role may require navigating evolving priorities and challenges. Strong problem-solving abilities and a proactive mindset are expected to drive innovative solutions and continuous improvement. Additionally, the candidate should exhibit exceptional organizational skills, ensuring efficient management of tasks and priorities to meet deadlines consistently.
Attention to Detail
We prioritize an empathetic and patient-centered approach in every interaction, ensuring that individuals feel valued, understood, and respected throughout their experience. This foundational principle guides our decision-making, communication, and care delivery, fostering trust and collaboration between service providers and those we support. By actively listening and responding with compassion, we create an environment where patience is not just a virtue but a cornerstone of effective and meaningful engagement.
Maintaining unwavering ethical standards and demonstrating integrity in every professional interaction and decision are fundamental expectations for this role. All actions must align with the organization’s core values, legal obligations, and professional codes of conduct to ensure trust, transparency, and accountability. Adherence to these principles is critical in safeguarding the company’s reputation and fostering a culture of mutual respect and fairness.
Analytical thinking and strategic decision-making are essential competencies for this role. Candidates must demonstrate the capacity to assess complex situations, identify key issues, and develop effective solutions under pressure. The position requires sound judgment, the ability to weigh risks, and the foresight to anticipate potential challenges. Strong problem-solving skills, combined with a methodical approach, are critical to overcoming obstacles and driving informed choices.
Highly adaptable and flexible professionals are sought to thrive in dynamic environments. Candidates must demonstrate the capacity to adjust swiftly to evolving circumstances, shifting priorities, and changing demands. Essential skills include the ability to pivot strategies, embrace new challenges, and respond effectively to unexpected developments. Strong problem-solving abilities and a proactive mindset are required to navigate uncertainty with confidence and resilience.
Prepare your application by following the specified submission method outlined below. Ensure all required documents and information are submitted in accordance with the provided instructions to ensure consideration for the role.
Shock is committed to fostering an inclusive and diverse workforce and welcomes applications from all qualified individuals. Interested candidates must submit their application, including a detailed cover letter and CV, to recruitment@shofco.org with the subject line “Clinical Officer-Mathieu.” Please note that only shortlisted applicants will be notified. The deadline for submissions is June 20, 2026.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
3 - 5 years
