Job Purpose:
The primary objective of this position is to advance SHOCK’s health initiatives by rigorously applying clinical services policies within the designated facility. Key responsibilities include delivering exceptional patient care, overseeing clinical workflows, following established treatment guidelines, and facilitating patient referrals. Additional duties encompass maintaining precise medical documentation, safeguarding patient privacy, fostering health awareness, and partnering with cross-functional teams to provide integrated, high-standard healthcare solutions in alignment with SHOCK’s mission.
Oversee and execute a comprehensive range of critical duties and strategic initiatives within the role, encompassing core functions such as managing daily operations, spearheading project execution, and ensuring adherence to organizational policies and industry standards. Collaborate closely with cross-functional teams to drive alignment, optimize workflows, and achieve key performance indicators. Lead process improvements, foster innovation, and monitor progress to guarantee timely and high-quality deliverables. Maintain compliance with regulatory requirements while upholding the highest standards of professionalism and accountability in all actions.
Responsibilities
Clinical care and patient management responsibilities encompass a comprehensive approach to delivering high-quality healthcare services. This role involves assessing patient needs, developing individualized treatment plans, and ensuring adherence to established clinical protocols. Team collaboration with healthcare providers, including physicians, nurses, and specialists, is essential to achieve optimal patient outcomes. Additionally, this position requires meticulous documentation of patient progress, vigilant monitoring of health indicators, and proactive interventions to address any changes in condition. Strong communication skills, both with patients and colleagues, along with a commitment to evidence-based practice, are fundamental to success in this role.
Provide comprehensive healthcare services to patients through detailed medical histories, thorough examinations, diagnostic investigations, and appropriate treatment plans, while ensuring consistent follow-up care and delivering informative health education seminars.
Provide clinical care to patients at healthcare facilities and oversee the management of opportunistic infections.
Implement SHOCK’s standardized health treatment protocols and oversee patient management practices.
Facilitate prompt evaluation and onward referral of clients requiring additional care or intervention.
Provide education and support to patients, clients, and staff regarding health-related matters.
Handle all incoming inquiries regarding patient information, laboratory requests, radiographic images, prescription requests, and related matters.
Coordinate all specialist referral appointments, imaging studies, laboratory tests, and other related procedures, ensuring patients receive comprehensive instructions and essential information regarding each step of the process.
Patient records must be managed with the utmost care to ensure confidentiality, compliance with regulatory standards, and the protection of sensitive health information. This role requires strict adherence to privacy protocols, including the proper handling, storage, and disposal of patient data. Candidates should possess a strong understanding of data security principles, relevant legal frameworks, and organizational policies governing patient confidentiality. Responsibilities include maintaining accurate and secure records, conducting audits to verify compliance, and addressing any breaches or unauthorized access promptly. Effective communication and attention to detail are essential to uphold the integrity and confidentiality of patient information.
Responsibilities include the ongoing management and verification of patient records, charts, and other relevant documentation to ensure accuracy and completeness.
Gather and consolidate clinical reports by collecting relevant data.
Gather and organize data pertinent to clinical services research initiatives.
Ensure the strict confidentiality of all patient information at all times. Uphold the highest standards of privacy and security in handling sensitive medical data. Adhere to relevant privacy laws and organizational policies to protect patient rights and maintain trust. Safeguard confidential details from unauthorized access or disclosure.
Assists in various duties as assigned, including supporting team operations, ensuring adherence to established protocols, and maintaining organizational efficiency through collaborative efforts.
Deliver ongoing medical education and health training programs as necessary to meet evolving educational and healthcare needs.
Collaborate with colleagues and staff from various levels to maintain high standards of service delivery.
Ensure proper accountability for all assigned equipment and provide timely reports to the line manager as needed.
Competencies for this position encompass a blend of essential knowledge, relevant experience, and key attributes or skills required for success in the role.
Applicants must hold a relevant bachelor’s degree or higher in a related field, complemented by specialized training or certifications when applicable. Prior to teaching experience, preferably at the university level, is strongly preferred, along with a proven track record of publishing research in peer-reviewed journals. Demonstrated expertise in curriculum development, student mentorship, and grant writing is highly desirable, as is familiarity with contemporary pedagogical methods and assessment techniques.
A bachelor’s degree in Clinical Medicine and Community Health or a diploma in Clinical Medicine and Surgery is required.
Highly qualified professionals seeking this opportunity must meet specific educational and experiential benchmarks. A minimum of a bachelor’s degree in a relevant field is essential, with advanced degrees or specialized certifications providing a distinct advantage. Candidates should possess a proven track record of at least five years in a related industry, demonstrating expertise through measurable achievements and leadership roles. Strong analytical, problem-solving, and communication skills are imperative, alongside proficiency in industry-specific tools and technologies. Familiarity with regulatory standards and best practices is also required to ensure compliance and operational excellence. The ideal candidate will exhibit adaptability, a commitment to continuous learning, and the ability to collaborate effectively within cross-functional teams.
A minimum of three to five years of hands-on patient care experience within a hospital or healthcare facility is required.
A registered clinical officer with a preference for training from KMTC is required.
Professional Rewriting:
Possession of a valid and active practicing license issued by the Clinical Officers Council is an essential requirement for this position.
Professional HIV training or relevant practical experience is required for this position. Candidates should possess foundational knowledge of HIV prevention, transmission, and care, as well as familiarity with current guidelines and best practices in the field.
A minimum of five years’ experience in a related field is essential, along with proficiency in industry-specific software and tools. Strong analytical and problem-solving skills are required, as well as the ability to work independently and collaboratively in a fast-paced environment. Familiarity with relevant regulations and compliance standards is also necessary. Additionally, excellent written and verbal communication abilities are crucial for effectively conveying complex information to stakeholders at all levels.
Professional experience in community-based healthcare delivery or in serving underserved populations is strongly preferred.
Proficiency in general medicine, primary healthcare delivery, and the management of prevalent diseases is required.
Proficiency in the management of opportunistic infections and conditions frequently observed in resource-constrained environments is required.
Proven expertise in managing patient referrals and facilitating access to specialized healthcare services.
Skilled in operating medical and clinical instruments essential for diagnosing and treating patients.
We must possess the capability to obtain a comprehensive medical history, conduct detailed physical examinations, and order relevant diagnostic tests. Additionally, we are responsible for formulating accurate diagnoses, prescribing appropriate treatments, and ensuring consistent patient follow-up care.
Conduct outpatient surgical interventions, including but not limited to minor procedures.
Functional competencies include the ability to apply practical expertise in key operational areas, ensuring efficient processes and adherence to established procedures. Proficiency in utilizing relevant tools, technologies, and methodologies to complete tasks with precision and consistency is required. Candidates must demonstrate strong problem-solving abilities to identify issues, analyze root causes, and implement effective solutions. Familiarity with industry-specific regulations, compliance standards, and best practices is essential for maintaining operational excellence. Excellent organizational and time-management skills are necessary to prioritize workloads and meet deadlines in a dynamic environment.
Clinical expertise encompasses comprehensive knowledge and advanced skills in a specialized medical domain, honed through extensive education, rigorous training, and hands-on experience. This proficiency enables professionals to deliver precise diagnoses, develop tailored treatment plans, and provide evidence-based therapeutic interventions. Additionally, it involves staying current with the latest medical advancements, adhering to best practices, and maintaining adherence to regulatory standards to ensure optimal patient outcomes and safety.
We oversee and coordinate all aspects of patient care to ensure high-quality, efficient, and compassionate treatment. This role involves maintaining accurate medical records, scheduling appointments, and facilitating communication between patients, healthcare providers, and insurance companies. Responsibilities include verifying patient information, ensuring compliance with healthcare regulations, and assisting with administrative tasks such as billing and insurance verification. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential. Proficiency with electronic health record (EHR) systems and excellent interpersonal skills are also required.
We are seeking a skilled professional to manage referrals and coordinate essential processes to ensure seamless operations. The ideal candidate will facilitate efficient communication between departments, track referral progress, and maintain accurate records. Responsibilities include verifying referral eligibility, scheduling appointments, and collaborating with healthcare providers or external partners as needed. Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment are essential. A background in healthcare administration, social services, or a related field is preferred, along with proficiency in relevant software and systems.
Organizes and maintains patient health information in a secure, efficient manner, ensuring accuracy and confidentiality across all records. Handles the collection, storage, processing, and retrieval of medical data while adhering to legal, regulatory, and organizational standards. Verifies documentation completeness, updates records promptly, and resolves discrepancies as needed. Collaborates with healthcare providers and administrative staff to facilitate seamless information flow and support clinical and operational needs.
The position involves overseeing the maintenance, tracking, and efficient utilization of medical equipment within healthcare facilities. Responsibilities include ensuring equipment compliance with regulatory standards, coordinating repairs and servicing, and managing inventory to prevent shortages or excesses. The role requires meticulous attention to detail, strong organizational skills, and familiarity with medical device regulations and safety protocols. Candidates must possess a background in healthcare technology management or a related field, along with experience in equipment procurement and lifecycle management. Proficiency in inventory software and data analysis tools is essential for maintaining accurate records and optimizing equipment deployment.
Behavioral competencies and personal attributes required for this role include strong communication skills, both written and verbal, to effectively interact with team members and stakeholders. The ideal candidate must demonstrate exceptional problem-solving abilities, analytical thinking, and the capacity to work collaboratively in a fast-paced environment. Leadership qualities, adaptability to change, and a proactive approach to challenges are essential. Additionally, the position demands a high level of professionalism, integrity, and the ability to manage multiple priorities efficiently while maintaining attention to detail.
We seek a candidate with a strong focus on precision and accuracy in all aspects of their work. The ideal individual must demonstrate meticulousness and thoroughness in executing tasks, ensuring no discrepancies or oversights occur. This role demands careful examination of data, documents, and processes to identify errors, inconsistencies, or areas requiring improvement. Candidates should exhibit patience and diligence in reviewing information, coupled with a commitment to maintaining high standards across all responsibilities. The ability to spot subtle details and discrepancies is essential for success in this position.
We prioritize empathy and a patient-centered approach in delivering our services, ensuring each individual receives compassionate care tailored to their unique needs. This methodology involves actively listening to patients, understanding their concerns, and collaborating with healthcare providers to develop personalized treatment plans. By fostering trust and open communication, we aim to enhance patient satisfaction and overall well-being.
Maintaining high standards of ethical behavior and integrity is essential in this role. Upholding honesty, transparency, and accountability in all professional interactions and decision-making processes is required. Demonstrating a commitment to ethical principles and integrity in every aspect of the position is expected.
Analyze complex situations and evaluate potential solutions to make informed, effective decisions. Exercise sound judgment by considering various factors, including risks, benefits, and constraints, to resolve challenges efficiently and achieve optimal outcomes. Prioritize tasks based on urgency and impact, ensuring alignment with organizational objectives while maintaining a proactive approach to problem-solving.
Adaptability and flexibility are essential traits required for success in this role. Candidates must demonstrate the capacity to adjust to evolving circumstances, shifting priorities, and diverse challenges with ease. This position demands the ability to pivot strategies swiftly while maintaining productivity and professionalism. Strong problem-solving skills and an open-minded approach are critical in navigating dynamic environments. The ideal candidate exhibits resilience, a willingness to learn, and the agility to thrive amid change.
go to method of application
As an equal opportunity employer deeply committed to fostering diversity within our organization, we welcome applications from all qualified candidates. Prospective applicants are requested to submit their materials, including a comprehensive cover letter and a current CV, via email to recruitment@shofco.org. The subject line of the email should be clearly marked as “Clinical Officer-Mathieu.” Please note that only candidates selected for further consideration will be contacted. Applications must be received no later than June 20th, 2026.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
3 - 5 years
