Our client, a prominent telecommunications enterprise, is seeking to appoint an Activation Team Lead.
Reports directly to the Area Sales Manager, receiving guidance and oversight for assigned responsibilities.
To deliver outstanding customer service and ensure seamless operational efficiency, this role is responsible for managing customer inquiries, resolving issues promptly, and maintaining high satisfaction levels. The position demands strong communication skills, problem-solving abilities, and a customer-centric mindset, along with proficiency in relevant software tools. Key duties include addressing customer concerns via phone, email, or in-person interactions, documenting resolutions accurately, and collaborating with team members to enhance service quality. Ideal candidates will possess prior experience in a customer-facing environment, a keen attention to detail, and the ability to work efficiently under pressure.
To prioritize on-site retailer engagement, aiming to enhance brand awareness and improve SIM and Float performance while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee and execute the primary duties associated with this position, ensuring alignment with organizational objectives and operational standards. Lead critical projects, manage workflows efficiently, and maintain high performance standards across all assigned tasks. Collaborate closely with cross-functional teams to drive results, foster innovation, and uphold accountability in meeting deadlines. Monitor progress, assess outcomes, and implement improvements to optimize productivity and efficiency. Serve as a key liaison between departments, facilitating seamless communication and coordination to achieve strategic goals. Ensure adherence to company policies, industry regulations, and best practices while delivering consistent, measurable results.
Effectively oversee the identification, recruitment, and strategic mapping of Agents, with a focus on engaging mobile money outlets and high-traffic retail stores.
Ensure consistent call rates by conducting regular visits to SOS and Agents according to established route plans (beat plans).
Provide and distribute all essential business tools required for seamless transactions at SSO and agent outlets, while conducting comprehensive training sessions for SOS and Trash Agents to ensure full comprehension of operational processes.
Conduct anti-money laundering (AML) training sessions and evaluate agents on their understanding of AML protocols. Additionally, provide specialized training on Know Your Customer (KYC) procedures to SOS, emphasizing their role within the SIM REG framework.
Float and stock management, along with sales oversight, require consistent monitoring to maintain optimal inventory levels. Strict adherence to the 1.5x stock rule must be enforced for agents, while ensuring Sales Support Officers (SOS) maintain sufficient stock of SIM cards to facilitate seamless new registrations and activations.
To uphold merchandising standards, the role involves creating and sustaining guidelines while ensuring the availability of merchandising materials at SOS and Agent outlets.
Applicants must possess a relevant academic degree and professional experience to qualify for the position.
A Bachelor’s Degree or Diploma in Business, Marketing, or a closely related discipline is required.
Demonstrates a strong track record in van-based sales or an equivalent sales position, with a minimum of [X] years of direct experience in a comparable field.
A valid driver’s license is required for this position.
With a proven track record in the field, you bring hands-on expertise and a wealth of knowledge to this role. Your background includes [specific years] of relevant experience, demonstrating your ability to [key skill or responsibility]. You have successfully [specific achievement or task], showcasing your proficiency in [relevant area]. Your deep understanding of [industry or function] allows you to navigate challenges with confidence and deliver measurable results.
With a minimum of one year of hands-on experience in sales and distribution, preferably within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, you will bring a proven track record of driving revenue growth and optimizing market reach.
We seek a candidate with a strong ability to collaborate effectively across teams, demonstrating excellent communication and interpersonal skills to foster productive relationships. The ideal individual will possess proven experience in project management, with a track record of delivering results within specified timelines and budgets. Proficiency in data analysis and the ability to translate insights into actionable strategies are essential. Additionally, the role requires adaptability to changing priorities and a commitment to continuous learning to stay aligned with industry best practices. Strong problem-solving skills and a customer-centric mindset are also critical to driving innovation and maintaining high levels of satisfaction.
A commitment to delivering exceptional service and prioritizing client satisfaction defines our core values. This role requires a dedication to understanding and addressing customer needs effectively. Applicants should possess strong interpersonal skills, problem-solving abilities, and the capacity to handle inquiries with professionalism. Responsibilities include maintaining positive client relationships, resolving issues promptly, and ensuring seamless communication throughout all interactions. Experience in customer service or related fields is highly preferred.
Effective communication and persuasive abilities are essential for driving successful negotiations and influencing key stakeholders. Candidates must demonstrate strong interpersonal skills to articulate ideas clearly, resolve conflicts, and build consensus. Proficiency in negotiation tactics and the capacity to sway opinions are critical for achieving mutually beneficial outcomes.
Networks are cultivated, and strategic alliances are established to enhance collaboration and mutual growth.
Analytical thinking involves the capacity to systematically dissect complex information, identify key patterns, and derive logical conclusions. This skill requires a methodical approach to problem-solving, where individuals evaluate data, assess risks, and make well-reasoned decisions based on evidence. Proficiency in analytical thinking is essential for roles that demand precision, critical evaluation, and strategic planning. It encompasses the ability to break down multifaceted issues, interpret quantitative and qualitative information, and present actionable insights. Strong analytical thinkers excel in environments where objectivity, attention to detail, and structured reasoning are paramount.
Applicants who satisfy the outlined qualifications are encouraged to forward a cover letter, their salary expectations, and a comprehensive CV—including a daytime contact number—to jobs1@hcsaffiliatesgroup.com. The subject line should clearly indicate “Activation Team Lead – North Rift.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
