Kenya Tea Packers Ltd (KET EPA), the premier tea blending, packaging, and distribution enterprise, celebrates a distinguished 47-year history of serving both Kenyan and global markets. Renowned for its pioneering spirit, KET EPA provides tailored branding solutions and contract packaging services, supported by an expansive and premium product range exceeding 50 offerings—including black, flavored, green, purple, white, and orthodox teas, as well as herbal infusions and refreshing bottled water. To sustain its trajectory of growth and strategic excellence, the company is now seeking exceptional, driven, and highly skilled professionals to fill this critical role.
The primary objective of this position is to drive strategic initiatives that enhance operational efficiency, foster innovation, and deliver measurable business growth. The role requires a dynamic professional capable of leading cross-functional teams, analyzing complex data to inform decision-making, and implementing solutions that align with organizational goals. Key responsibilities include overseeing project execution, optimizing processes, and ensuring adherence to compliance standards while maintaining a customer-centric approach. The ideal candidate will possess strong leadership qualities, exceptional problem-solving skills, and a proven track record of achieving results in a fast-paced environment.
As the ICT Assistant specializing in Network Administration, this role involves reporting directly to the Head of ICT and entails evaluating information risks while overseeing the resolution of identified vulnerabilities to mitigate IT security and risk exposures across Kenya Tea Packers. Additionally, the position requires collaboration with the Database Administrator, Business Intelligence, and Reporting teams to streamline ICT system support. The incumbent will also be tasked with maintaining secure network connectivity both within and between Keep offices, ensuring the integrity and security of all company systems.
Oversee a comprehensive range of duties and responsibilities essential to the role, ensuring seamless operational workflows and adherence to organizational standards. Execute key tasks with precision, including project management, team coordination, and strategic planning to drive performance and achieve departmental objectives. Collaborate cross-functionally with stakeholders to identify opportunities for improvement, implement best practices, and maintain compliance with industry regulations. Monitor progress regularly, provide actionable feedback, and optimize processes to enhance efficiency, productivity, and overall business outcomes.
Evaluates key performance indicators of network connectivity—such as availability, utilization, throughput, and latency—to ensure optimal performance. Additionally, oversees the selection, installation, configuration, and testing of ICT equipment through strategic planning and hands-on execution.
Monitor and address all communications while resolving networking issues by proactively implementing preventive measures for the IT network, systems, and software applications.
Investigate and analyze identified system vulnerabilities, then compile and present detailed findings along with actionable recommendations to the Head of ICT to facilitate corrective measures.
Conduct vulnerability assessments leveraging IT security tools and methodologies to identify and document any IT security or risk exposures present within the network, systems, and software applications.
By consulting with users and evaluating workflow, access, information, and security requirements, the role defines network specifications. Additionally, it involves designing router administration, which encompasses interface configuration and routing protocols.
Maintains optimal network performance through continuous monitoring and analysis, as well as performance tuning. Troubleshoots network issues and escalates unresolved problems to vendors for resolution.
Develops and implements network access protocols, continuously monitors network activity, and enforces strict control measures to ensure robust security. Additionally, the role involves maintaining accurate and up-to-date documentation to reflect all network configurations and security protocols.
Regular assessments of firewall rules, configurations, and logs are conducted in collaboration with the Head of Cyber Defense Enhancement to establish access privileges, control frameworks, and resource allocations.
Provide support to the ICT Manager in evaluating and proposing enhancements to existing ICT policies, including the Disaster Recovery Plan, the Company’s Technology Infrastructure and Systems Strategy, and the Business Continuity Plan Standard Operating Procedures.
The incumbent will maintain, update, and monitor the ICT support helpdesk system, ensuring seamless functionality and user accessibility. Additionally, they will deliver prompt, reliable, and ongoing technical assistance to all users of the information and telecommunications infrastructure.
Provide introductory training and assistance to users in accessing the network and utilizing diverse software applications while assisting the ICT Manager in maintaining comprehensive documentation for all information systems.
Collaborate with vendor support representatives to assess, revise, and enforce service level agreements while addressing technical issues impacting end-user hardware, software applications, and network connectivity solutions, including MPLS, SD-WAN, and internet services.
Ensure all computers, laptops, and servers within the domain or network are equipped with licensed and current operating systems, as well as the latest version of endpoint security software.
Ensure seamless interconnection of all computers with a wide range of systems, including validation systems, file servers, email servers, application servers, and administrative systems.
Collaborate with the Head of ICT to develop and finalize the annual ICT training capital expenditure and operational expenditure budgets.
Execute any additional tasks designated by the Systems Administrator or the Head of ICT as needed.
Key Result Areas:
The following outlines the key areas of responsibility for this position:
Design, implement, and maintain network infrastructure, security frameworks, and technical support systems.
Conduct comprehensive penetration tests and vulnerability evaluations on information systems to identify security weaknesses and potential threats. Perform detailed analyses to assess system resilience against cyberattacks, ensuring compliance with established security protocols and industry standards. Document findings, prioritize risks based on severity, and provide actionable recommendations to mitigate vulnerabilities and enhance overall security posture.
Overseeing the daily operations related to threat and vulnerability management ensures the identification, assessment, and mitigation of potential security risks. This role involves coordinating response protocols, maintaining updated threat intelligence, and implementing measures to protect organizational assets. Responsibilities include monitoring security systems, analyzing emerging threats, and collaborating with cross-functional teams to address vulnerabilities promptly. Strong analytical skills, proficiency in security tools, and a deep understanding of cybersecurity frameworks are essential for effectively safeguarding the organization’s infrastructure.
Deliver comprehensive technical assistance to end users, addressing inquiries and resolving issues across a broad spectrum of software, hardware, and network-related challenges to ensure seamless operational efficiency.
Plan and oversee the installation and deployment of new hardware and software solutions. Facilitate the coordination of firmware updates and application upgrades to ensure optimal system performance and compatibility.
Collaborate with vendors to address and resolve issues pertaining to software and hardware malfunctions.
We are seeking a professional who demonstrates proficiency in a range of key competencies essential for success in this role. The ideal candidate will possess strong analytical and problem-solving skills, enabling them to assess complex situations and develop effective solutions. Exceptional communication abilities, both written and verbal, are required to convey ideas clearly and collaborate efficiently with cross-functional teams. A commitment to continuous learning and adaptability in fast-paced environments will be crucial. Additionally, the candidate should exhibit leadership qualities, including the ability to guide teams toward achieving organizational goals while fostering a culture of innovation and accountability. Proficiency in relevant technical tools and methodologies will be necessary to execute responsibilities with precision and efficiency.
Seeking a candidate with strong expertise in computer hardware, including a comprehensive understanding of its integration within computing systems and databases. The ideal applicant should demonstrate a thorough awareness of the capabilities and limitations inherent to various hardware configurations.
Networking: Proficiency in network connectivity, integration, and protocols is required.
Proficient in software development principles, methodologies, and established standards, ensuring adherence to best practices throughout the development lifecycle.
Operating and database systems involve installing, upgrading, and maintaining operating systems and databases, including software package management. Responsibilities include the installation, updating, and distribution of operating systems and databases, as well as performance tuning and monitoring to ensure optimal functionality.
Demonstrates proficiency in leveraging diverse technological expertise to develop practical and efficient solutions across various systems and challenges.
Demonstrated proficiency in conveying intricate technical information in a clear, accessible manner to diverse audiences.
Organizational skills: Capacity to structure tasks efficiently and manage priorities with precision, ensuring alignment with deadlines and objectives.
Required Knowledge and Skills:
Candidates must possess a comprehensive understanding of [specific area, e.g., data analysis, project management, software development] along with strong analytical and problem-solving abilities. Proficiency in [specific tools, e.g., Excel, Python, Agile methodologies] is essential, as is the capacity to interpret complex data sets and derive actionable insights. Excellent communication skills are necessary to convey findings clearly to stakeholders, and collaboration skills are vital for working effectively in cross-functional teams. Additionally, experience with [specific industry standards, e.g., regulatory compliance, quality assurance] is highly desirable. The ability to manage multiple priorities, meet deadlines, and adapt to changing business needs is also required.
The successful candidate must have the following qualifications and attributes.
A Bachelor’s degree in Computer Science or Information Technology is required for this position.
Minimum two years of hands-on experience in network administration is required.
Network & Security Certification: Candidates must possess either a Cisco Certified Network Associate (CCNA) credential, a Certified Ethical Hacker (CEA) credential, or an equivalent certification to be considered for this role.
Hands-on expertise in network installation, configuration, and troubleshooting is essential. Proficiency in setting up, optimizing, and maintaining network infrastructure is required. Strong problem-solving skills to diagnose and resolve network-related issues are a must.
Highly proficient in advanced network architecture, protocols, and troubleshooting methodologies, with a deep understanding of routing, switching, and security principles. Demonstrates expertise in configuring, maintaining, and optimizing network infrastructure to ensure high availability, performance, and scalability. Capable of designing and implementing robust network solutions tailored to organizational needs while adhering to industry best practices and compliance standards. Skilled in diagnosing complex network issues, minimizing downtime, and proactively identifying potential vulnerabilities to enhance system resilience.
Proven expertise in the installation, configuration, and troubleshooting of routers is required.
Qualified and motivated individuals are encouraged to submit their application, which must include a Motivation Letter specifying the position sought along with current and expected compensation details, a Curriculum Vitae, and the names and contact information of three references. Please direct your application to: Our Client is an Equal Opportunity Employer. The application deadline is Wednesday, June 10, 2026. Only candidates selected for an interview will be notified. Interested applicants should send their CV to jobshag@hcsaffiliatesgroup.com, ensuring the position title is indicated in the subject line of the email.
Qualifications
BA/BSc/HND
Experience Required
2 years
