We are seeking a highly motivated professional to fulfill this critical role, ensuring alignment with our organizational objectives. The incumbent will be responsible for executing key responsibilities while adhering to established guidelines and standards. Candidates must possess the requisite qualifications, skills, and experience to meet the demands of the position effectively. This role demands a proactive approach, exceptional problem-solving abilities, and a commitment to delivering high-quality results in a timely manner.
The IT Officer will facilitate the delivery of IT services across all Beat office locations, develop and deploy IT management systems and strategies, and deliver daily technical assistance to users of information management tools and technology infrastructure.
Oversee and execute a comprehensive range of critical duties and responsibilities, including but not limited to strategic planning, operational oversight, and team leadership. Collaborate with cross-functional departments to ensure alignment with organizational objectives while maintaining high standards of efficiency and productivity. Develop and implement policies, procedures, and best practices to enhance workflow optimization and compliance with industry regulations. Monitor performance metrics, identify areas for improvement, and drive continuous enhancement through data-driven decision-making. Serve as a key liaison with senior management, stakeholders, and external partners to foster strong relationships and facilitate seamless communication. Ensure adherence to budgetary constraints, resource allocation, and risk management protocols to safeguard organizational integrity and sustainability.
Maintain optimal performance and reliability of hardware and software systems within Beat Offices.
Install, configure, and oversee the upkeep of all Beat Office hardware systems to ensure optimal functionality and reliability.
Offer strategic guidance regarding the procurement of hardware supplies to ensure optimal selection and cost-effectiveness.
Perform standard repairs and hardware component replacements as necessary to maintain optimal electronic system functionality.
Liaise with CIPE IT to facilitate the installation of commercial and internally developed software, as well as their corresponding upgrades and antivirus programs.
Responsibilities include keeping the software and hardware inventory current at all times.
Ensure the effective management and maintenance of network systems.
Daily oversight of network connectivity is conducted to maintain a dependable and responsive network infrastructure.
Configure network settings for printers and grant user access as necessary.
Troubleshoot and monitor network issues, addressing user inquiries and providing support for network access concerns.
Work closely with the CIPE IT team to diagnose and resolve network issues, ensuring minimal disruption to operations. Address user inquiries and provide support for network access-related concerns in a timely and efficient manner.
Oversee and implement strategies to ensure uninterrupted business operations and effective disaster recovery, encompassing the backup and restoration of server-based and local storage systems.
Collaborate with the CIPE IT team to administer the Local Area Network (LAN), ensuring seamless connectivity and operational efficiency.
Offer comprehensive administrative assistance in addressing and resolving IT-related concerns to ensure seamless operational efficiency.
We deliver comprehensive technical support for the acquisition of new ICT equipment at Beat, which includes developing technical specifications, evaluating optimal solutions in domestic and international markets, and meticulously reviewing quotations and bids.
Oversee the inventory and stock management of supplies and spare parts in coordination with the Procurement committee.
Process IT equipment registrations within the ERP Asset Module, assist with physical inventory verification by validating record accuracy and confirming property locations, and generate inventory reports as needed.
Deliver comprehensive IT support services for all State-sponsored events of strategic significance.
Deliver expert technical guidance and assistance to every member of the Beat team.
Diagnose, assess, and prioritize incoming support requests from staff across the Nairobi Office and field offices, addressing challenges related to hardware malfunctions, application software, operating systems, networking issues, and other technology-related concerns.
Collaborate effectively with the IT team at CIPE to obtain necessary support and guidance.
Ensure full compliance with all ICT on-boarding protocols and procedures for newly hired personnel.
Promote the development and dissemination of organizational knowledge by fostering collaboration and communication among teams.
Examine and advocate for diverse systems and applications to enhance content management, knowledge management, and information sharing capabilities.
Facilitate the coordination of comprehensive training programs for all employees on ICT-related topics while documenting key insights and emerging best practices in the field.
Implement IT strategies and integrate new technologies while adhering to Beat’s established information management and technology standards, guidelines, and procedures.
Craft contributions to the formulation and evaluation of internal ICT policies and procedures as mandated.
Prepare the annual ICT work plan for the office by establishing clear objectives, timelines, and resource allocations to ensure alignment with strategic priorities and operational needs.
Deliver IT assistance to optimize the utilization of cloud-based ERP systems, thereby enhancing business outcomes and elevating client service standards.
The role involves providing assistance in communication strategies, strengthening brand presence, and creating digital content to enhance engagement and visibility. Responsibilities include collaborating with teams to develop messaging frameworks, ensuring brand consistency across all channels, and crafting compelling content tailored to diverse audiences. Candidates should possess strong written and verbal communication skills, a keen eye for branding principles, and proficiency in digital content creation tools. Experience in marketing, public relations, or related fields is highly desirable.
Design and create a variety of organizational documents, templates, reports, presentations, forms, and other branded communication materials, ensuring strict adherence to Beat’s established branding guidelines.
We offer graphic design assistance for a wide array of organizational communication assets, such as banners, posters, brochures, infographics, social media content, newsletters, and event materials.
Provide assistance in designing, updating, and publishing website content, while also performing routine maintenance and coordinating with internal teams to guarantee the accuracy and timeliness of online information.
Contribute to enhancing user experience, accessibility, and functionality across the organization’s website and digital platforms.
Facilitate multimedia and digital communication strategies such as webinars, virtual events, and online campaigns.
We are seeking a candidate to oversee the management and collaboration with vendors and consultants, ensuring seamless communication and alignment with organizational objectives. This role involves coordinating contracts, monitoring performance, and fostering productive relationships to drive project success and operational efficiency. The ideal candidate will possess strong interpersonal skills, contract management expertise, and the ability to liaise between internal teams and external partners. Proficiency in vendor and consultant engagement, along with a track record of resolving disputes and optimizing partnerships, is essential.
You will collaborate with ICT infrastructure vendors, internet service providers, software providers, and external consultants to coordinate installation, maintenance, upgrades, and support services.
Provide oversight for the administration and upkeep of maintenance and support agreements pertaining to ICT infrastructure, software systems, printers, internet services, and communication systems.
Monitor vendor performance diligently and verify that all ICT-related issues and service requests are addressed promptly and effectively.
Offer expert technical guidance throughout procurement activities, encompassing the development of detailed specifications, thorough evaluation of supplier quotations, and formulation of informed recommendations regarding ICT equipment and services.
Ensure all vendor agreements, warranties, service reports, licenses, and support contracts are documented accurately and maintained in an organized manner.
We are seeking a skilled professional to oversee our digital systems and manage content effectively. The ideal candidate will be responsible for maintaining and optimizing our digital infrastructure, ensuring seamless content delivery and accessibility. This role requires expertise in content management systems, digital asset organization, and data security protocols. Additionally, the position demands strong analytical abilities, meticulous attention to detail, and the capacity to collaborate across departments to meet organizational goals. Proficiency in relevant software tools and platforms is essential for success in this position.
Oversee the administration of digital collaboration platforms, cloud storage solutions, and organizational content repositories to ensure seamless functionality and accessibility.
Help oversee website hosting, domain services, email configurations, and other digital infrastructure tasks.
Develop and implement robust digital communication and knowledge-sharing frameworks to enhance organizational effectiveness.
Establishes and maintains effective professional relationships with colleagues, clients, and stakeholders across various levels to ensure seamless collaboration and alignment with organizational objectives. Demonstrates strong interpersonal skills to navigate diverse interactions, fostering trust and mutual respect in all professional engagements.
All Beat staff members are expected to cultivate and maintain strong internal relationships, fostering collaboration and effective communication across departments to ensure operational cohesion and mutual support.
External Relationships: The position involves engaging with suppliers, collaborating with various organizations, IT personnel, consultants, and visitors. Required Qualifications:
A bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or another closely related field within Information and Communication Technology is required.
Professional ICT certifications, including CCNA from Cisco Systems, Microsoft MCP, MCSA, GCSE, Azure Fundamentals, ITIL, or Compton A+, Network+, Security+, or comparable credentials, are highly advantageous.
With a minimum of three to five years of hands-on professional experience in ICT support, systems administration, network management, and end-user assistance, performed within a fast-paced organizational setting.
Proven expertise in administering Microsoft 365 ecosystems encompassing Outlook, Teams, OneDrive, SharePoint, and Entra ID is required.
Proven expertise in administering cloud-based ERP systems, business applications, and collaboration solutions.
Experienced professionals must demonstrate a strong background in maintaining hardware, installing software, resolving technical issues, and managing ICT assets effectively.
Skilled in configuring and managing Local Area Networks (LAN) and Wide Area Networks (WAN), establishing Wi-Fi infrastructure, implementing secure VPN connections, and resolving complex network issues.
Experienced in cybersecurity methodologies such as antivirus administration, endpoint security, access governance, data archiving, contingency planning, and user education initiatives.
Skilled in delivering ICT support for conferences, webinars, virtual meetings, and other organizational events.
Proficient in utilizing content management systems like WordPress or Drupal for website administration.
Demonstrates extensive proficiency in document and graphic design principles and techniques.
Proficiency in a non-profit, development, research, or international organization setting is advantageous.
Required Skills and Competencies: A proven track record in project management with expertise in leading cross-functional teams. Demonstrated ability to develop and implement strategic plans aligned with organizational goals. Proficiency in data analysis and interpretation to drive informed decision-making. Strong communication skills, both written and verbal, to effectively convey complex ideas. Experience in budget management and financial oversight to ensure fiscal responsibility. Familiarity with industry-specific software and tools to enhance productivity and efficiency. Exceptional problem-solving abilities to address challenges and optimize processes. Commitment to continuous learning and professional development to stay current with industry trends and best practices.
We are seeking a skilled professional to oversee and maintain our ICT infrastructure and systems administration, ensuring optimal performance, security, and reliability. The ideal candidate will manage servers, networks, and related hardware, while also implementing and enforcing security protocols to safeguard data integrity. Responsibilities include configuring, monitoring, and troubleshooting systems, as well as providing technical support to end-users and collaborating with cross-functional teams to enhance operational efficiency. Proficiency in system administration, networking fundamentals, and cybersecurity best practices is essential, along with experience in virtualization, cloud services, and scripting languages. Strong problem-solving abilities, attention to detail, and a proactive approach to system maintenance are critical for success in this role.
Proficiency on Windows, Linux, and Mac operating systems, along with expertise in Microsoft 365 administration, Active Directory/Entra ID, and endpoint device management, is required.
Proficient in diagnosing, maintaining, repairing, and providing preventive support for computer hardware systems.
Proficient in deploying, configuring, and troubleshooting software applications, printers, scanners, and other peripheral devices to ensure seamless functionality and optimal performance.
Proficient in cloud technologies, file sharing systems, and remote support tools is required.
A thorough understanding of networking and security principles is required, along with expertise in implementing and managing secure network infrastructures. Responsibilities include designing, configuring, and maintaining network systems to ensure optimal performance and protection against cyber threats. Strong knowledge of firewalls, VPNs, intrusion detection/prevention systems, and encryption protocols is essential. Additionally, the role demands proficiency in troubleshooting connectivity issues, monitoring network traffic, and enforcing security policies to safeguard organizational assets.
Proficient in LAN/WAN technologies, TCP/IP protocols, routers, switches, firewalls, wireless networks, and troubleshooting internet connectivity issues.
Proficiency in information and communication technology (ICT) security standards, along with expertise in cybersecurity best practices, antivirus systems, and access management controls, is required.
Expertise in establishing and overseeing data backup protocols, disaster recovery strategies, and business continuity plans is required.
Proficient in utilizing network monitoring and troubleshooting tools.
We seek a skilled professional with expertise in Enterprise Resource Planning (ERP) systems, database management, and digital infrastructure, ensuring seamless integration and operational efficiency. Responsibilities include overseeing ERP implementations, maintaining robust database architectures, and optimizing digital workflows to align with organizational objectives. The ideal candidate will possess proficiency in ERP platforms, database administration, and digital transformation strategies, coupled with a track record of driving system enhancements and data-driven decision-making. Strong analytical abilities, technical acumen, and collaborative skills are essential to support cross-functional teams and deliver scalable solutions.
Experienced in the administration and support of Enterprise Resource Planning (ERP) systems, relational databases, and web-based management solutions.
Proficiency in producing ICT reports, managing inventories, and recording technical procedures is required.
Proficiency in database systems and structured data management techniques is advantageous.
We are responsible for delivering exceptional user support and ensuring seamless service delivery across all platforms. This role involves diagnosing technical issues, providing timely resolutions, and maintaining high levels of customer satisfaction. Additionally, we collaborate with cross-functional teams to identify recurring problems, implement preventive measures, and enhance overall service quality. Strong communication skills, problem-solving abilities, and a customer-centric mindset are essential for success in this position.
Proven expertise in technical support and helpdesk operations, with a demonstrated capability to accurately diagnose and resolve ICT issues in a timely manner.
Demonstrates strong organizational skills to effectively prioritize incoming support requests while consistently meeting predefined service response deadlines.
Proficient in delivering training and assistance to users with diverse ICT skill levels.
Proficient in creating comprehensive documentation, delivering detailed reports, and maintaining clear communication at all levels are essential.
We are seeking a skilled professional to oversee document design and digital communication initiatives, ensuring alignment with brand standards and effective audience engagement. The ideal candidate will be responsible for creating visually compelling materials, maintaining consistency in messaging, and optimizing digital content for various platforms. Proficiency in design software, strong written communication skills, and a keen eye for detail are essential. Additionally, the role requires collaboration with cross-functional teams to produce high-quality deliverables and meet project deadlines efficiently.
Proficient in document design and formatting with expertise in utilizing tools such as Microsoft Word, Microsoft PowerPoint, and desktop publishing applications.
Proficient in designing polished organizational templates, reports, presentations, manuals, forms, and branded communication materials.
Proficiency in digital content management systems and online collaboration tools is required.
Seeking a highly skilled professional with expertise in graphic design and multimedia, capable of creating visually compelling content across various platforms. Proficiency in industry-standard design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign), is essential. Strong understanding of design principles, typography, color theory, and layout composition required. Experience in multimedia production, such as video editing, motion graphics, or interactive design, is a plus. Responsibilities include developing branding materials, designing digital and print assets, and collaborating with cross-functional teams to ensure cohesive visual communication.
Proficiency in graphic design software, including Adobe Photoshop, Adobe Illustrator, and Canva, or similar design platforms.
Proficient in creating diverse visual communication assets, such as banners, brochures, posters, infographics, social media graphics, and event branding materials.
Proficiency in photo editing, video editing, and multimedia content creation will be considered advantageous for this role.
Expertise in website design and ongoing maintenance is essential, requiring proficiency in HTML, CSS, JavaScript, and at least one modern framework or CMS (e.g., React, Next.js, WordPress, or Shopify). Candidates must demonstrate experience with responsive design principles, cross-browser compatibility, and performance optimization to ensure seamless user experiences. Additionally, the role involves managing website content updates, implementing SEO best practices, and monitoring site analytics to track engagement and conversion metrics. Strong problem-solving abilities and a keen eye for detail are crucial for troubleshooting issues and enhancing site functionality. Collaboration with cross-functional teams, including marketing and development, is often necessary to align the website with business objectives and user needs.
Proficiency in website design, administration, and content management systems, particularly WordPress and Drupal, is essential.
Seeking a professional with foundational knowledge of web technologies—HTML, CSS, JavaScript—as well as expertise in domain management, hosting solutions, and ongoing website maintenance.
Proficiency in executing website updates, enhancing user experience, and adhering to digital accessibility standards is required.
Vendor and stakeholder management involves cultivating and sustaining robust relationships with external partners, suppliers, and key stakeholders to ensure alignment with organizational objectives. Responsibilities include negotiating contracts, resolving disputes, and monitoring performance to maintain seamless operations. Additionally, this role requires the ability to communicate effectively, anticipate potential challenges, and provide strategic insights to enhance collaboration and mitigate risks. Candidates must possess strong interpersonal skills, a proven track record in vendor relations, and the capacity to manage multiple priorities in a fast-paced environment. Experience in procurement, supply chain management, or related fields is highly desirable.
Proven ability to effectively liaise and collaborate with ICT vendors, consultants, internet service providers, and technology partners through strong communication and coordination capabilities.
Proficient in developing technical specifications, assessing vendor proposals, and overseeing ICT service delivery.
Skilled in negotiation, adept at cultivating relationships, and experienced in engaging stakeholders effectively.
Effective communication and strong interpersonal abilities are essential for this role. The ideal candidate must demonstrate clear, concise, and professional communication across all channels, including verbal, written, and digital formats. Building rapport with colleagues, clients, and stakeholders is critical, as is the capacity to collaborate effectively in team settings. Active listening, empathy, and the ability to convey ideas persuasively are key requirements, along with maintaining a positive and respectful demeanor in all interactions.
Demonstrates outstanding proficiency in both verbal and written communication.
Proven skill in articulating complex technical information in a clear, concise, and professional manner to audiences lacking technical expertise.
Possesses a keen focus on delivering exceptional customer service and providing robust user support.
We seek candidates who exhibit strong behavioral competencies, including excellent communication skills, the ability to work effectively in team environments, and a proactive approach to problem-solving. Demonstrated leadership qualities, adaptability in dynamic situations, and a commitment to continuous learning are essential. Applicants must also showcase resilience, emotional intelligence, and a customer-centric mindset to foster positive relationships and drive organizational success. Prior experience in collaborative projects, conflict resolution, and stakeholder management is highly valued.
Analytical prowess and adept problem-solving capabilities are essential.
Maintaining a high degree of integrity, professionalism, and confidentiality is essential when handling sensitive organizational information.
Proven ability to foster strong relationships and collaborate effectively with stakeholders at all levels.
Highly proficient in organizing tasks, structuring schedules, and managing time efficiently to meet deadlines and prioritize responsibilities effectively.
Proficient in operating autonomously with minimal oversight while also contributing effectively within diverse, cross-functional teams.
You must demonstrate a keen focus on customer service and promptly address user needs with efficiency and professionalism.
Highly adaptable professionals who demonstrate enthusiasm for mastering new technologies and digital systems, ensuring continuous growth and proficiency in an ever-evolving technological landscape.
Demonstrates strong capability to manage multiple tasks concurrently while maintaining high performance standards in fast-paced settings.
Oversee all financial operations and manage physical assets to ensure optimal utilization and preservation of organizational resources.
The incumbent is responsible for overseeing and maintaining all assigned laptops and office furniture.
Decision-making responsibilities involve evaluating complex issues, analyzing relevant data, and determining the most effective course of action to achieve organizational objectives. This role requires sound judgment, strategic thinking, and the ability to assess risks and opportunities while balancing short-term needs with long-term goals. Candidates must demonstrate confidence in making informed choices under pressure, prioritizing tasks based on impact, and adapting strategies as circumstances evolve. Strong analytical skills and a results-driven mindset are essential to ensure decisions align with company policies, ethical standards, and stakeholder expectations.
The individual in this role does not possess final decision-making authority over major choices within the ICT unit, except for standard operational decisions associated with task execution.
Information:
The incumbent will handle sensitive and confidential data, including personnel records, ensuring strict adherence to privacy protocols and regulatory requirements.
We value candidates who demonstrate additional competencies that enhance their qualifications for the role. Experience with project management methodologies, such as Agile or Scrum, is highly advantageous. Familiarity with data analysis tools, including SQL or Excel, can strengthen your application. Strong communication skills, both written and verbal, remain essential for collaboration and stakeholder engagement. Problem-solving abilities and adaptability to evolving priorities are also critical traits. Candidates with leadership experience or a track record of driving process improvements will stand out.
Proficiency in information and communication technology (ICT) procurement methodologies and the oversight of vendor relationships is required.
Proficient in website design, administration, and digital communication tools.
Proficiency in virtualization technologies and cloud platforms, including Microsoft Azure or Google Workspace, is highly desirable.
Proficient in developing and enforcing ICT governance frameworks, ensuring adherence to regulatory compliance standards, and executing policy implementation strategies.
Proven track record in facilitating seamless collaboration within hybrid and fully remote work settings, ensuring productivity and engagement across distributed teams.
To apply for this position, kindly submit your CV along with a cover letter as a single document, summarizing your key qualifications, expected salary, and benefits, to careers@biovisionafricatrust.org by June 5, 2026. Applications lacking either a CV or cover letter will not be considered. Only candidates selected for further review will receive notification regarding interviews.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
