A prominent telecommunications provider is actively seeking a qualified Trade Development Representative to join its team.
Job purpose
To prioritize store visits aimed at enhancing retailer awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising standards at the point of purchase for SOS and Trash agents.
Oversee core operational duties encompassing strategic planning, project execution, and team leadership to ensure alignment with organizational goals. Conduct regular performance evaluations, foster professional development opportunities, and promote a collaborative work environment that enhances productivity and innovation. Address cross-functional challenges by implementing data-driven solutions, optimizing processes, and maintaining compliance with industry regulations. Serve as a primary liaison between senior management, departments, and external stakeholders to facilitate seamless communication and alignment of objectives. Monitor key performance indicators (KPIs), analyze trends, and recommend corrective actions to drive continuous improvement and operational excellence.
Effectively oversee the identification, recruitment, and mapping of Agents, focusing specifically on mobile money outlets and high-traffic retail stores.
Visit assigned SOS and agents consistently, adhering strictly to pre-determined route plans and beat schedules to ensure full coverage and timely engagement.
Provide and oversee the distribution of all necessary business tools essential for seamless transactions at SSO and agent outlets. Additionally, conduct comprehensive training sessions to equip SOS and Trash Agents with the required processes, ensuring full operational readiness and adherence to established protocols.
Conduct anti-money laundering (AML) training initiatives and evaluate agents’ comprehension, while also instructing staff on the Know Your Customer (KYC) procedures as they pertain to the SIM Registration (SIM REG) framework.
Float and stock cover, along with sales monitoring, are critical responsibilities that include actively overseeing and rigorously enforcing the 1.5x stock rule for agents. Additionally, it is essential to confirm that Sales Support Officers (SOS) maintain sufficient stock of SIM cards for seamless new registration and activation processes.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SSO and Agent outlets.
Seeking candidates with a strong academic foundation and relevant professional experience. Individuals must meet specific educational requirements alongside demonstrated expertise in their field of study. Professional certifications or advanced degrees may be necessary, depending on the role’s demands. Essential skills and competencies include analytical thinking, problem-solving abilities, and effective communication. Prior to work experience in a related industry is often a prerequisite for consideration.
A diploma or bachelor’s degree in business, marketing, or a related discipline is required for this position.
Seasoned professionals with a proven track record in relevant fields are encouraged to apply, possessing at least [X] years of hands-on experience in [specific industry, role, or skill set]. A strong foundation in [key competencies or technologies] is required, along with the ability to [specific task or responsibility]. Candidates should demonstrate expertise in [additional skills or requirements] and exhibit exceptional problem-solving skills to navigate [challenges or scenarios]. Proficiency in [tools, software, or methodologies] is essential, and familiarity with [industry standards or best practices] is a valued asset. The ideal applicant will bring a collaborative mindset and a commitment to delivering high-quality results in a [fast-paced/dynamic/innovative] environment.
With a minimum of one year of hands-on experience in sales and distribution within the Fast-Moving Consumer Goods (FMCG) or telecommunications sectors, candidates should demonstrate a proven track record in driving revenue growth and managing key accounts. The ideal applicant will possess strong negotiation skills, a customer-centric approach, and the ability to meet and exceed sales targets in a fast-paced environment. Familiarity with distribution channels, market trends, and competitive strategies is essential to excel in this role.
The ideal candidate will possess a robust set of competencies, including strong analytical skills to interpret complex data sets and derive actionable insights, as well as exceptional project management abilities to oversee initiatives from conception to completion. Proficiency in industry-standard software and tools is essential, along with a demonstrated track record of delivering measurable results in prior roles. Excellent communication skills are required to collaborate effectively across cross-functional teams, articulate strategies clearly to stakeholders, and present findings with confidence. The role demands adaptability to evolving business needs, a commitment to continuous learning, and the capacity to innovate in dynamic environments. Prior experience in a similar capacity is highly preferred, complemented by a degree in a relevant field or equivalent professional qualifications.
We prioritize delivering exceptional service by thoroughly understanding and addressing our clients’ needs. Our team is dedicated to ensuring customer satisfaction through attentive listening, prompt responses, and tailored solutions. We seek candidates who demonstrate a strong commitment to customer service excellence, possess excellent communication skills, and can effectively resolve issues to foster long-term relationships.
Demonstrated proficiency in persuasion and negotiation is essential, requiring the ability to effectively sway decisions and resolve conflicts through diplomatic communication and strategic compromise.
Networking and cultivating strategic partnerships are essential components of this role, requiring proactive engagement with industry stakeholders, clients, and potential collaborators to foster mutually beneficial relationships and drive business growth. The ideal candidate will possess strong interpersonal skills, a results-driven mindset, and the ability to establish and maintain meaningful connections across diverse professional networks. This position demands expertise in identifying partnership opportunities, negotiating agreements, and ensuring alignment with organizational objectives.
Analytical thinking involves evaluating intricate data sets to identify meaningful patterns, trends, and insights that inform strategic decision-making. This skill requires the ability to dissect complex problems, assess information objectively, and derive logical conclusions from available evidence. Professionals with strong analytical thinking can effectively interpret numerical data, recognize cause-and-effect relationships, and communicate findings clearly to stakeholders. Proficiency in this area often entails familiarity with analytical tools, statistical methods, and critical evaluation frameworks to enhance problem-solving capabilities and drive informed actions.
Interested candidates who satisfy the specified criteria are invited to submit their application letter, salary expectations, and a comprehensive CV, including a daytime contact number, to jobs1@hcsaffiliatesgroup.com. Kindly ensure the subject line includes the reference “TDR Nairobi South.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
