JOB SUMMARY
Rest Sure Insurance Agencies Ltd. is in search of a detail-oriented, methodical, and driven Insurance Administration Officer to oversee the operational and structural workflows of our agency. The ideal candidate will serve as the foundation of our back-office operations, guaranteeing smooth policy administration, precise underwriting documentation, meticulous maintenance of client records, and expedient claims coordination. Beyond core administrative duties, the officer will enhance the agency’s digital infrastructure, refining customer onboarding processes, monitoring online lead tracking, and strengthening digital brand positioning to support the expansion of our business portfolio.
Accountabilities include overseeing core operational functions, collaborating with cross-functional teams to drive project milestones, and ensuring adherence to established policies and procedures. The role entails managing day-to-day workflows, identifying process improvements, and maintaining accurate documentation to support decision-making. Additionally, the position requires coordinating with stakeholders to align objectives, monitoring performance metrics, and reporting on progress to senior leadership. Candidates must demonstrate proficiency in relevant tools, strong analytical skills, and the ability to prioritize tasks in a dynamic environment.
We are seeking a candidate to develop, evaluate, and execute insurance applications, endorsements, and policy documentation across diverse product lines, ensuring meticulous structural coherence at every stage.
Client Servicing & Account Care: Supervise client portfolios to provide fast, professional clarity regarding premium quotes, coverage provisions, account queries, and renewal structuring.
As the primary liaison with collaborating insurance underwriters, this role involves facilitating seamless risk verification, managing documentation uploads, and expediting policy issuance processes.
Systematically receive insurance claims notices, compile necessary documentation to support clients, submit claims to underwriters, and diligently follow up to ensure timely settlements.
Database Integrity & Reporting: Ensure client records—both digital and physical—are meticulously organized, secure, and precise. Produce well-structured, recurring reports on production data, performance metrics, and operational capacity to support informed decision-making.
Digital Optimization & Customer Tracking: Assist in implementing digital marketing campaigns across various social media and online platforms. Measure online customer engagement, capture and analyze digital incoming leads, and oversee web-based client communication portals.
Ensure that all administrative processes consistently adhere to established internal standard operating procedures as well as the legal requirements mandated by local insurance regulatory bodies.
QUALIFICATIONS AND REQUIREMENTS
A Bachelor’s Degree or Diploma in Insurance, Business Administration, Finance, Project Management, or a closely related field of commerce is required for this position.
Professional Certification: Certificate of Proficiency (COP) qualification is highly valued and will be a distinct competitive advantage.
Dedicated professional experience must include at least one (1) year in back-office insurance operations, administrative services, underwriting support, or financial services portfolio management.
Digital Literacy & Skills: Demonstrates advanced proficiency in the Microsoft Office suite, including Word and Excel, complemented by hands-on experience with digital business platforms, content delivery tracking systems, and lead management tools. Displays exceptional communication skills, keen attention to detail, and the capacity to operate autonomously with minimal supervision.
We value expertise in team leadership, strategic planning, and operational efficiency, which are essential for this role. This position offers a competitive salary, comprehensive health benefits, a retirement savings plan, and generous paid time off. Additionally, employees enjoy flexible work arrangements, professional development opportunities, and a supportive work environment that fosters growth and innovation.
Core Responsibilities Demand: Uncompromising integrity, adherence to professional documentation protocols, proficiency in analytical problem resolution, and precise time-management capabilities.
A monthly gross salary of KES 25,000 is provided, alongside a lucrative and uncapped commission structure that rewards all successfully closed or newly sourced business lines.
Provides extensive industry insights alongside well-defined pathways for career advancement into leadership positions.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
