We are seeking a highly motivated professional to fill this critical position, which entails a diverse array of responsibilities aimed at driving organizational success. The ideal candidate will possess a proven track record in [relevant field or industry], along with [X years] of experience in [specific skill or area]. Key duties include [responsibility 1], [responsibility 2], and [responsibility 3], all of which require strong analytical abilities, exceptional communication skills, and a commitment to excellence. Proficiency in [tool, software, or methodology] is essential, and familiarity with [industry-specific standard or regulation] is highly desirable. This role demands adaptability, problem-solving acumen, and the capacity to collaborate effectively across teams to achieve strategic objectives.
The Senior ICT Officer will deliver consistent, high-quality information and communications technology services throughout Natural State’s operational framework, with particular emphasis on facilitating the deployment of the Microsoft Dynamics ERP system. Reporting to the Systems & Strategy Implementation Specialist, the successful candidate will be integral to ERP deployment efforts, end-user training initiatives, and continuous systems administration responsibilities, in addition to supporting essential platforms such as Airtable and JIRA. This senior technical position demands extensive hands-on expertise, including advanced troubleshooting capabilities, comprehensive systems implementation experience, and the proficiency to educate and assist users across varied geographic locations and differing connectivity conditions.
Key duties involve managing daily operations to ensure alignment with organizational objectives, overseeing team performance, and fostering a productive work environment. This role requires meticulous attention to detail in monitoring project progress, addressing workflow inefficiencies, and implementing strategic improvements to enhance productivity. Additionally, the position entails collaborating with cross-functional teams to streamline communication, delegating tasks effectively, and maintaining high standards of quality and compliance. Strong leadership, problem-solving abilities, and a proactive approach to challenges are essential to drive results and support the team’s growth.
Microsoft Dynamics ERP Implementation Support provides expert assistance in deploying and optimizing Microsoft Dynamics ERP solutions to meet organizational needs. Candidates must possess strong proficiency in Microsoft Dynamics 365 Finance and Operations, along with hands-on experience in system configuration, data migration, and troubleshooting technical issues. Responsibilities include collaborating with cross-functional teams to ensure seamless integration, conducting user training sessions, and resolving complex implementation challenges to enhance system performance and user adoption. Ideal candidates will demonstrate problem-solving skills, adaptability to evolving technologies, and a commitment to delivering high-quality support throughout the ERP implementation lifecycle.
Support the Systems & Strategy Implementation Specialist in implementing Microsoft Dynamics ERP by participating in configuration, testing, and deployment activities throughout Natural State’s operations.
Assist with data migration initiatives, overseeing user acceptance testing and validating system outputs to ensure accuracy and reliability.
Contribute to the creation of comprehensive user guides and training materials, while also facilitating engaging end-user training sessions.
Offer first-tier and advanced troubleshooting assistance for ERP-related user inquiries throughout and following the implementation process.
Assist in documenting workflows, system configurations, and change requests.
Provide technical assistance and resolve issues for end-users through a dedicated helpdesk, ensuring prompt and effective solutions to enhance user productivity and satisfaction.
Act as the primary liaison for all ICT-related support inquiries submitted by staff members across the three NS Workstations.
Investigate and resolve technical challenges related to hardware, software, email systems, and connectivity for laptops, printers, mobile devices, and office networks.
Oversee the helpdesk ticketing system to facilitate prompt resolution of tickets while maintaining transparent and consistent communication with users.
Deliver remote assistance to field personnel and staff located at distant facilities, ensuring prompt resolution of technical issues and operational challenges.
Administer and maintain Airtable and JIRA systems to ensure seamless operational workflows. Oversee database management, user access controls, and system integrations to align with organizational objectives. Troubleshoot technical issues, update documentation, and provide user support as needed. Ensure data accuracy, security, and compliance with established policies and procedures.
As an internal administrator for Airtable, you will manage user access permissions and resolve technical issues to ensure smooth system operations.
As an internal administrator for JIRA, you will be responsible for overseeing project configurations, managing workflows, and providing comprehensive user support, ensuring seamless integration and optimal functionality of the platform across teams.
Experts will assist teams in maximizing the efficiency of both systems for project oversight, data handling, and report generation.
Microsoft 365 & Network Administration professionals are responsible for managing, configuring, and maintaining Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Azure Active Directory, while ensuring seamless integration with on-premises and hybrid environments. They oversee the deployment, monitoring, and optimization of Microsoft 365 applications, troubleshoot connectivity issues, and enforce security policies to protect organizational data. Additionally, these experts administer network infrastructure, including routers, switches, firewalls, and VPN solutions, to support reliable and secure communication across the enterprise. They collaborate with cross-functional teams to implement best practices for IT governance, compliance, and disaster recovery, ensuring minimal downtime and maximum operational efficiency. Strong proficiency in PowerShell scripting, Microsoft 365 administration tools, and network security protocols is essential, along with certifications such as GCSE, CCNA, or equivalent experience.
Administer and provide technical support for Microsoft 365 applications, such as Teams, SharePoint, OneDrive, Outlook, Exchange, and the admin center.
Monitor and ensure the seamless operation of office networks, including Wi-Fi, routers, and firewalls, across Kabuki and other Natural State locations.
Collaborate with internet service providers and external ICT vendors to facilitate repairs, system upgrades, and new installations.
Conduct regular system backups and support fundamental cybersecurity measures to maintain data integrity and system security.
The position entails overseeing ICT administration duties while ensuring stringent adherence to compliance standards. Key responsibilities include managing network infrastructure, maintaining system security protocols, and verifying regulatory compliance across all ICT operations. Candidates must possess a minimum of three years of experience in ICT administration, a strong understanding of compliance frameworks, and proficiency in network management tools. Excellent analytical skills, meticulous attention to detail, and the ability to work under pressure are essential for success in this role.
Responsible for meticulously documenting and updating records related to ICT assets, software licenses, and equipment inventory to ensure precision and compliance.
Compiles and supports the creation of ICT reports intended for internal use.
Ensure adherence to relevant data protection regulations, including GDPR and the Kenyan Data Protection Act, to maintain compliance.
Bachelor’s degree in Business Administration, Finance, Accounting, or a related field is required. A minimum of five years of progressive experience in financial analysis, budgeting, or accounting is essential. Proficiency in financial software, such as QuickBooks or SAP, along with advanced Microsoft Excel skills is necessary. Strong analytical and problem-solving abilities are crucial. Excellent communication and interpersonal skills are required to collaborate effectively with cross-functional teams. Experience in financial reporting and compliance with regulatory standards is a must.
Applications lacking any of the specified requirements will not be considered.
Required: A bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely aligned discipline.
A minimum of five to seven years of relevant professional experience in ICT support or a senior-level IT officer capacity is required.
Seeking professionals with practical expertise in supporting or contributing to the deployment of an ERP system, with a preference for Microsoft Dynamics. Familiarity with alternative platforms such as SAP, Oracle NetSuite, Odoo, or comparable systems will also be taken into consideration.
Proven expertise in leveraging Airtable to design, organize, and maintain sophisticated databases, encompassing the development of automations, custom scripts, and seamless integrations.
Experienced in utilizing and managing JIRA platforms with proven expertise in both usage and administration.
Proficient in Microsoft 365, with advanced expertise in its core applications, including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and the admin center.
Hardware skills: Proficiency in diagnosing and resolving technical issues for laptops, printers, mobile devices, and office networks is required.
Strong to Have (Strongly differentiates candidates)
Seeking candidates with hands-on experience in Microsoft Dynamics ERP, including implementation, configuration, or administration tasks.
A history of working within non-profit, conservation-focused, or mission-aligned organizations is preferred.
Experienced in assisting remote or field-based personnel who encounter inconsistent internet access.
Proficiency in data migration processes, user acceptance testing (UAT), or facilitating user training for newly implemented systems is required.
Demonstrated expertise in instructing team members on the effective use of modern systems and tools.
Proven expertise in utilizing helpdesk ticketing systems is essential for effectively managing and resolving user inquiries and technical issues.
Possesses a foundational understanding of cybersecurity principles and practices, encompassing essential concepts such as network security, threat detection, and risk mitigation strategies. Demonstrates awareness of common vulnerabilities, best practices for safeguarding digital assets, and the importance of maintaining robust security protocols to protect against evolving cyber threats.
Proficient in managing relational databases, including but not limited to Airtable, Smart sheet, Notion databases, or comparable platforms.
Seeking candidates with demonstrated expertise in managing ICT assets or conducting inventory tracking. Proficiency in overseeing the lifecycle of ICT resources, including procurement, deployment, maintenance, and disposal, is essential. Experience in maintaining accurate records of hardware and software inventories, ensuring compliance with organizational policies and regulatory standards, is also required. Familiarity with automated asset management tools and tracking systems is highly desirable.
Skilled in providing assistance to users spanning various geographic locations and time zones.
Proficiency in data protection regulations, including the General Data Protection Regulation (GDPR) and the Kenyan Data Protection Act, is required.
Candidates must possess ITIL 4 certification, with a minimum qualification at the Foundation level or above.
Nice to Have (Tie-breakers only)
Microsoft Dynamics certification, such as MB-910 or MB-920, is required.
Obtained a Microsoft 365 certification, such as MS-900 or MD-102.
Proficiency in Compton A+ and Network+ certifications is essential for this role. These credentials validate foundational IT expertise and networking competencies, ensuring your ability to support hardware, software, and network infrastructure effectively.
Proficiency in system integration projects is required, including expertise in connecting disparate software systems, applications, or platforms to streamline workflows and enhance operational efficiency. Candidates should demonstrate hands-on experience in designing, implementing, and maintaining integrations using APIs, middleware, or custom scripts. Familiarity with integration tools such as Mule Soft, Dell Boom, or Zapier is highly desirable. Strong problem-solving skills and the ability to troubleshoot integration issues are essential for ensuring seamless data flow and system compatibility.
Proficiency in documenting system workflows and developing comprehensive training materials is required.
Demonstrated proficiency in a range of personal competencies is essential for success in this role. Strong interpersonal skills, including effective communication and collaboration, are required to build productive relationships with colleagues and stakeholders. The ability to demonstrate adaptability in dynamic environments, coupled with a proactive approach to problem-solving, is critical. Additionally, candidates must exhibit a high degree of professionalism, integrity, and accountability in all interactions and decision-making processes. A commitment to continuous learning and self-improvement is also expected, as is the capacity to manage multiple priorities while maintaining a results-driven mindset.
Proficient in adapting to evolving requirements, conducting rigorous system testing, and driving iterative enhancements to optimize performance and reliability.
Service orientation: Demonstrates a strong commitment to assisting staff in resolving technical challenges through clear, patient, and supportive communication.
Attention to detail is essential, particularly when handling data migration, managing user access, and ensuring thorough documentation.
Demonstrates strong analytical skills by systematically identifying and resolving issues, even in high-pressure situations.
Communication skills are essential to effectively translate complex technical information into clear, accessible language for non-technical team members and stakeholders.
Demonstrates strong training aptitude by developing comprehensive and well-structured training materials and effectively delivering engaging training sessions to diverse audiences.
Demonstrates unwavering reliability by consistently delivering on support requests and completing implementation tasks as promised.
What We Offer
A chance to contribute to a globally esteemed environmental organization dedicated to advancing sustainability and conservation efforts worldwide.
We foster a vibrant, mission-oriented workspace that prioritizes meaningful contributions and innovative solutions.
Professional growth opportunities, ongoing learning, and collaborative engagement across diverse cultures are available.
Compensation for this role includes a competitive salary along with performance-based bonuses, comprehensive health benefits, and retirement savings options. Eligible candidates must hold a bachelor’s degree in a relevant field, possess at least five years of professional experience, and demonstrate strong leadership and communication skills. Key responsibilities involve overseeing project execution, managing cross-functional teams, and ensuring alignment with organizational goals. Additionally, the position requires proficiency in data analysis, strategic planning, and stakeholder engagement to drive sustainable growth and innovation within the company.
A salary competitive with your level of experience and qualifications will be provided.
Natural State provides a generous holiday entitlement of 33 days annually, comprising both annual leave and public holidays.
In addition to annual office closures in December, the role includes participation in a pension scheme and comprehensive medical coverage.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
