Accountable for overseeing critical areas of responsibility, including ensuring operational efficiency, maintaining compliance with regulatory standards, and fostering a culture of continuous improvement within the team. Responsibilities encompass strategic planning, performance monitoring, and implementing initiatives to drive organizational success. Additionally, the role requires collaborating with cross-functional teams, addressing challenges proactively, and delivering measurable results in alignment with business objectives. The position demands strong leadership, problem-solving skills, and a commitment to upholding high standards of accountability and professionalism.
Provide technical assistance and resolve issues for end users, accounting for 40% of the role’s responsibilities.
Act as the primary liaison for IT support inquiries from Kenya and Madagascar staff, documenting each request in JIRA to ensure proper tracking and resolution.
Support the Kenya & Madagascar IT Officer in executing local IT projects.
Offer comprehensive day-to-day technical assistance to end users regarding standard computer applications and IT systems across Country and Field Offices.
Develop and deliver training materials and procedures, ensuring users are proficient in the correct operation of hardware and software systems.
Deliver technical assistance and resolve user issues through email, phone, and various communication channels.
Offer comprehensive preventive and corrective maintenance services for desktop and laptop computers, scanners, projectors, and network infrastructure components.
When the IT Officer for Kenya & Madagascar is on leave or assigned to other duties, you will assume responsibility for covering their position. This temporary role involves stepping in to ensure the smooth operation of IT functions in both regions during their absence. Your duties will include managing day-to-day IT support, addressing technical issues, and maintaining system integrity to uphold service continuity for users in Kenya and Madagascar.
Maintain and document IT issues via the internal incident reporting system, recording daily support requests, reported issues, and the corrective measures implemented.
Forward any significant hardware or software issues, as well as defective products, to the appropriate vendors or technicians for resolution.
Ensures all IT equipment operates optimally and promptly escalates critical failures to the Kenya & Madagascar IT Officer.
Install and deploy new machines for end users, ensuring proper configuration and setup in accordance with organizational standards and specifications.
Acts as the primary liaison for mobile data devices, providing comprehensive support and configuration services.
Routinely perform comprehensive backups of data across all computers and ensure that the backed-up information remains secure at all times.
Analyze user needs and organizational standards to architect, design, and implement robust web and mobile application systems.
Engage with system stakeholders to define and document precise specifications for updates to current systems or the implementation of new solutions.
Offer assistance for deployed IT innovation projects and deliver prompt solutions to software-related issues.
Collaborate with the Kenya and Madagascar IT teams to develop Technology for Development (T4D) initiatives.
We oversee the IT Helpdesk operations, which constitute 40% of our responsibilities, ensuring efficient technical support and issue resolution for end-users. This role involves managing a team of support agents, implementing service-level agreements (SLAs), and maintaining incident tracking systems to monitor performance metrics. Additionally, we prioritize continuous process improvement, staff training, and adherence to IT service management (ITSM) best practices. The position requires strong leadership, problem-solving skills, and a deep understanding of IT infrastructure and helpdesk technologies.
Maintain and log IT issues via the proprietary incident reporting system, documenting daily support requests, reported problems, and implemented corrective actions.
Direct any significant hardware or software issues, or defective products, to the appropriate vendors or technicians for resolution.
Ensures the proper operation of IT equipment and promptly escalates critical failures to the Kenya & Madagascar IT Officer for resolution.
Professionally install and set up new machines for end users, ensuring seamless integration with existing systems and adherence to organizational standards. Configure hardware and software components according to user requirements and technical specifications, verifying functionality and resolving any installation-related issues. Provide clear documentation and guidance to users on proper usage and maintenance of the equipment to promote optimal performance and longevity.
Acts as the primary liaison for mobile data devices, responsible for providing technical support and performing configuration tasks.
Regularly execute data backup procedures for all computers and maintain strict security measures to protect the backed-up information at all times.
Technology Innovations, comprising 10% of the role, entails spearheading the exploration and integration of cutting-edge technological solutions to enhance operational efficiency and drive strategic growth. This responsibility involves researching emerging trends, evaluating potential tools and systems, and collaborating with cross-functional teams to implement innovations that align with organizational objectives. The position requires a forward-thinking mindset, proficiency in assessing technological feasibility, and the ability to translate complex concepts into actionable solutions. Additionally, it demands strong project management skills to ensure seamless deployment and adoption of new technologies while mitigating risks and optimizing return on investment.
Responsibilities include conducting thorough analysis, crafting detailed designs, and implementing robust web or mobile application systems in strict adherence to user specifications and organizational benchmarks.
Engage with system users to identify and document their needs for updates to current systems or the implementation of new solutions.
Deliver assistance to deployed IT innovation initiatives and execute prompt resolutions for software-related issues.
Collaborate with the Kenya and Madagascar IT teams to develop Technology for Development (T4D) initiatives.
The management of IT assets represents 10% of your responsibilities, encompassing the oversight, tracking, and optimization of all hardware, software, and digital resources within the organization. This role requires ensuring compliance with licensing agreements, maintaining accurate inventories, and implementing efficient procurement and disposal processes to support operational efficiency and cost-effectiveness. Additionally, you will collaborate with various departments to identify asset needs, assess risks associated with technology usage, and recommend improvements to enhance system reliability and security.
Provide assistance in upholding the accuracy and currency of the assets’ movement tracker, guaranteeing that IT assets issuance and movement records remain consistently updated in accordance with IT Standard Operating Procedures, policies, and guidelines.
Verify that all utilized software aligns with Save the Children’s established guidelines, complies with global IT policies, and fulfills the specific requirements of the program.
Ensure all systems comply with established standards and are fully aligned with the global IT policy.
Perform consistent and periodic maintenance on computers and related accessories to guarantee that all office equipment—including computers, printers, and other peripherals—remains fully operational and in optimal working condition at all times.
We value the integration of SCI’s core values into daily professional conduct, emphasizing integrity, collaboration, and innovation in all aspects of our work. Demonstrating a commitment to these principles requires a proactive approach to ethical decision-making, fostering teamwork, and driving continuous improvement in processes and outcomes. Professionals at SCI are expected to uphold these behaviors consistently, aligning personal actions with organizational goals while maintaining transparency and accountability in their roles.
Demonstrates unwavering commitment to ownership and responsibility for actions, decisions, and outcomes, ensuring alignment with organizational goals while fostering a culture of trust and transparency.
Accountability for decision-making, resource management, and the attainment of organizational goals is a key responsibility. Additionally, this role involves demonstrating and upholding the core values of Save the Children through consistent actions and leadership.
Ensures partners fulfill their obligations and commitments as agreed upon.
We seek a highly driven professional eager to advance their career and take on new challenges. The ideal candidate will demonstrate a strong desire for growth and the initiative to exceed expectations in a dynamic environment.
Establishes high and demanding objectives for personal growth while accepting full accountability for advancing their own professional and skill development.
Forward-thinking with a strategic mindset, capable of envisioning long-term outcomes on a global scale, and driven by a commitment to continuous learning and seamless integration of emerging technologies.
They effectively communicate their inspiring vision for Save the Children, rallying and energizing teams to drive collective progress.
Collaborating effectively with cross-functional teams is essential to ensure alignment and achieve shared objectives. This role requires active participation in team meetings, seamless sharing of information, and a commitment to fostering an inclusive and cooperative work environment. Building strong relationships with colleagues, stakeholders, and other departments will be critical to driving project success and maintaining cohesive workflows throughout the organization.
Develops and nurtures productive partnerships with the regional office team, colleagues, members, external partners, and supporters.
Embraces diversity as a fundamental driver of competitive advantage and organizational success.
Approachable, with strong interpersonal skills and an empathetic demeanor, this individual fosters open communication and builds trust effortlessly. Known for exceptional listening abilities, they engage in meaningful conversations with ease, creating an inclusive and welcoming environment for collaboration.
Creativity is essential for developing innovative solutions and original ideas that drive project success. Applicants must demonstrate a strong ability to think outside conventional boundaries and generate unique concepts that enhance product development and marketing strategies. Originality in problem-solving and the capacity to conceptualize fresh perspectives are critical for thriving in this role.
Creates and promotes novel, inventive solutions to enhance operations and drive progress.
Streamlines operational processes to eliminate unnecessary bureaucracy while fostering an innovative, entrepreneurial mindset.
Integrity stands as a foundational pillar for this role, ensuring adherence to ethical principles, transparency in actions, and consistency in decision-making. Candidates must demonstrate unwavering honesty, accountability, and moral judgment in all professional interactions and responsibilities. This principle applies not only to compliance with company policies and legal standards but also to fostering a culture of trust and respect within the team and with external stakeholders. Upholding integrity is essential for maintaining the organization’s reputation and achieving long-term success.
Consistently demonstrates integrity, fosters an environment of honesty and openness, and cultivates trust and confidence among colleagues and stakeholders.
Consistently demonstrates superior decision-making skills and sound judgment in all professional situations.
We are seeking a highly motivated professional to join our team, requiring a blend of qualifications, relevant experience, and a robust skill set. The ideal candidate must possess a [specific degree or certification], along with a minimum of [X years] of hands-on experience in [relevant field or industry]. Proficiency in [specific software, tools, or technical skills] is essential, as is strong analytical, problem-solving, and communication abilities. Additionally, the role demands meticulous attention to detail, the capacity to work both independently and collaboratively, and a commitment to delivering high-quality results. Familiarity with [specific industry standards, regulations, or methodologies] is highly desirable.
A bachelor’s degree or higher in Information Technology, Computer Science, or a related field is required.
Proficiency in Microsoft Office 365 along with practical experience in both Windows client and server environments is required.
Proficiency in SharePoint and Microsoft solution ecosystems is required.
Proficiency in Python and Java programming languages is considered a valuable asset for this role.
Proficiency in Core View, Entra ID, and Active Directory is beneficial, though not mandatory.
Proficient understanding of Power Automate and Power Apps is required.
Proficient in both spoken and written English, with exceptional interpersonal abilities, is essential for this role.
Demonstrates proficiency in collaborating effectively with individuals from varied cultural backgrounds.
Proficient communication abilities, with a demonstrated capacity to operate effectively with minimal oversight.
Demonstrates unwavering dedication to upholding the core principles and mission of Save the Children.
Qualifications
BA/BSc/HND
