The primary objective of this position is to oversee and execute key responsibilities aligned with the department’s strategic goals, ensuring all operational tasks are completed efficiently and in compliance with established policies. The role requires a candidate with proven experience in the field, strong analytical skills, and the ability to collaborate effectively across teams to achieve organizational objectives. Key duties include managing projects, analyzing performance metrics, and providing actionable insights to leadership. Additionally, the position demands exceptional communication, problem-solving capabilities, and proficiency in relevant software tools to streamline workflows and drive continuous improvement.
We’re expanding our team and looking for a proactive Account Manager to cultivate and sustain robust, long-term partnerships with designated clients. This position requires collaboration with pivotal business stakeholders, thorough assessment of client requirements, and acting as the main liaison for support. You will partner closely with customers and internal teams across functions to guarantee the prompt and effective execution of solutions, ultimately enhancing customer satisfaction, retention, and organizational expansion.
Oversee and execute a comprehensive range of duties essential to the role, ensuring alignment with organizational objectives and operational standards. Lead and coordinate key initiatives, fostering collaboration across teams to achieve measurable outcomes. Develop and implement strategic plans, monitoring progress and adjusting approaches as needed to optimize efficiency and effectiveness. Serve as a primary point of contact for stakeholders, facilitating clear communication and resolving escalated issues promptly. Maintain compliance with industry regulations and internal policies, mitigating risks and upholding accountability.
Dedicated to fostering strong client relationships, this role focuses on understanding client needs, ensuring satisfaction, and addressing any concerns promptly. Responsibilities include maintaining open communication channels, providing tailored solutions, and delivering consistent, high-quality service. The ideal candidate will possess exceptional interpersonal skills, a proactive approach to problem-solving, and the ability to manage multiple client accounts efficiently. Strong organizational abilities and a commitment to exceeding client expectations are essential.
Ensure strict adherence to the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract, fulfilling all stipulated expectations and deliverables in a timely and compliant manner.
Secure the prompt renewal of contracts for all contracted personnel without delay.
Ensure all contracted staff at the client site utilize their allocated leave within the designated contract periods.
Maintain a comprehensive electronic database containing all records of contracted staff associated with your account.
Ensure that every employee assigned to your oversight has a complete personal file, containing all required documentation and kept current in the systems continuously.
Craft and implement structured schedules while establishing clear deadlines to facilitate performance evaluations.
To ensure ongoing staff excellence, evaluate employee performance consistently, providing guidance and support to foster high achievement.
Manage authorized interactions with third parties as directed by the Managing Director.
Responsible for overseeing and executing all payroll-related tasks, ensuring accurate and timely processing of employee compensation, deductions, and tax obligations. Manages payroll systems, maintains precise records, and resolves discrepancies promptly. Collaborates with HR and finance departments to verify employee data, address payroll inquiries, and ensure compliance with regulatory standards. Prepares and distributes payroll reports, processes direct deposits, and handles year-end tax documentation. Requires proficiency in payroll software, strong attention to detail, and excellent organizational skills to meet strict deadlines and maintain confidentiality.
Ensure timely follow-up actions are undertaken for PIN, NSSF, and NAIF registrations for all contracted staff assigned to your portfolio.
Maintain a comprehensive electronic database containing all records of contracted staff assigned to your account.
You will collaborate closely with various departments, particularly HR and Accounts, to address employee relations matters, manage payroll processes, and resolve any issues pertaining to the preparation of fee notes.
Ensure timely delivery of invoices and purchase orders while diligently tracking and following up on payment statuses.
Ensure timely communication to management regarding all recruitment requests from clients and facilitate the prompt filling of vacant positions.
Compile an updated monthly payroll roster for all employees assigned to the designated accounts, ensuring completion by the 15th of each month.
The professional responsible for overseeing employee relations and welfare ensures a supportive and compliant work environment by addressing workplace concerns, fostering positive relationships between staff and management, and implementing policies that promote well-being, engagement, and productivity. This role involves mediating conflicts, interpreting labor laws, and collaborating with HR to enhance employee satisfaction and retention through initiatives such as wellness programs and fair workplace practices.
Monthly, the Chair organizes contracted staff meetings at the station and provides management with updates on the discussions and outcomes.
Address all staff complaints referred to you in a timely and professional manner.
Develop and execute comprehensive human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer guidance and propose appropriate measures regarding disciplinary actions.
Ensure adherence to workplace safety protocols and standards to mitigate potential hazards and maintain a secure environment for all employees.
Plan and arrange staff meetings, ensuring timely coordination and efficient preparation.
Address employee concerns and disputes in strict adherence to established company protocols and guidelines.
We prioritize maintaining strong client relationships and ensuring high retention rates through proactive engagement and exceptional service delivery. This role involves cultivating long-term partnerships by addressing client needs, resolving concerns promptly, and delivering consistent value. Key responsibilities include monitoring client satisfaction, identifying opportunities for upselling or cross-selling, and collaborating with internal teams to enhance overall client experience. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze client feedback to drive retention strategies. Experience in client-facing roles and a track record of building trust and loyalty are essential for success in this position.
Present innovative products and services while strengthening current partnerships to foster mutual growth and satisfaction.
Collaborate with technical personnel and internal team members to address and fulfill customer requirements effectively.
Organize and take part in debriefing sessions with both internal and external clients to ensure alignment and gather essential feedback.
Skilled professionals in the field of risk management are tasked with identifying, analyzing, and mitigating potential threats to an organization’s operations, assets, or objectives. They develop and implement strategies to minimize financial, operational, reputational, and strategic risks while ensuring compliance with regulatory requirements. Key responsibilities include conducting risk assessments, monitoring emerging risks, designing risk mitigation frameworks, and reporting findings to stakeholders. Candidates should possess strong analytical skills, proficiency in risk assessment tools, and the ability to communicate complex risk information clearly. A background in finance, business, or a related discipline is typically required, along with relevant certifications such as FRM or PMP.
Identify and assess potential risks and loss exposures for SLMC and its clients, with particular emphasis on Personal Protective Equipment (PPE) compliance and workplace safety conditions.
Identify, monitor, and provide coaching and reporting for staff exhibiting risky behaviors or reputational concerns.
Safeguard SLMC’s and clients’ assets against all forms of loss to ensure financial integrity and operational resilience.
You will be responsible for adhering to established procedures, participating in risk control meetings, and offering recommended training when deemed necessary.
Duties may also include other tasks as deemed necessary by management and assigned on an ongoing basis.
Drive measurable outcomes by consistently tracking and optimizing Key Performance Indicators (KPIs) to evaluate operational efficiency and strategic progress. Establish clear, quantifiable benchmarks that align with organizational objectives, ensuring data-driven decision-making and performance transparency. Regularly analyze KPIs to identify trends, opportunities for improvement, and areas requiring corrective action, fostering a culture of accountability and continuous enhancement. Communicate insights and progress to stakeholders to support informed discussions and align efforts toward achieving long-term goals.
Monthly payroll submissions are required by the 15th of each month.
Maintains a documented log of monthly meetings with staff, ensuring thorough record-keeping and consistent documentation practices.
Ensure full adherence to attendance and leave policies at all times.
The duration required to resolve staff complaints is a critical performance metric, reflecting the efficiency and effectiveness of our support processes. This key indicator measures the time elapsed from the initial report of a complaint to its final resolution, ensuring that employee concerns are addressed promptly and thoroughly. Maintaining a streamlined resolution cycle is essential for fostering a positive work environment and demonstrating a commitment to employee satisfaction and well-being.
Maintained comprehensive documentation of staff meeting proceedings, ensuring accurate and thorough recording of discussions, decisions, and action items.
Address customer complaints promptly and effectively, ensuring each issue is thoroughly investigated and resolved to the highest standards. Maintain clear and empathetic communication throughout the resolution process to ensure customer satisfaction and retention. Analyze recurring complaints to identify trends and implement preventive measures to reduce future occurrences. Collaborate with relevant teams to address root causes and improve overall service quality. Document all complaint details and resolutions for tracking and reporting purposes.
We focus on driving business growth and fostering innovation to enhance market competitiveness.
Overseeing compliance initiatives and managing risk-related activities, this role ensures adherence to regulatory standards and organizational policies while identifying, assessing, and mitigating potential risks to safeguard the company’s operations and reputation.
Monthly payslips are generated and distributed to staff members.
• Bachelor’s degree in Computer Science, Engineering, or a related field required; advanced degrees preferred.
• Minimum five years of professional experience in software development, with at least three years in a leadership or mentorship role.
• Proficiency in multiple programming languages such as Java, Python, or C++ is essential.
• Demonstrated expertise in system design, architecture, and scalable solutions’ development.
• Strong understanding of algorithms, data structures, and performance optimization techniques.
• Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud) and DevOps practices.
• Familiarity with Agile methodologies and continuous integration/continuous deployment (CI/CD) pipelines.
• Excellent analytical and problem-solving skills with a focus on delivering high-quality, maintainable code.
• Exceptional communication and collaboration abilities to work effectively with cross-functional teams.
• Ability to mentor junior developers and contribute to technical decision-making processes.
A relevant business degree with a specialization in Human Resources or a business-related diploma, coupled with at least two years of leadership experience, is required.
Skilled in designing and implementing client-centric solutions tailored to meet specific customer requirements.
Proven ability to listen attentively, negotiate effectively, and deliver compelling presentations.
Demonstrates a strong capacity to oversee and coordinate multiple projects concurrently with meticulous attention to detail.
Demonstrates exceptional proficiency in both oral and written communication.
Please submit your curriculum vitae to talentsourcing@sheerlogicltd.com by 10 June 2026, ensuring the job title is included in the subject line of your email.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
