Job Purpose:
We are expanding our team and are in search of a proactive Account Manager to cultivate and sustain robust, long-term client relationships. This position entails collaborating with key business stakeholders, identifying client requirements, and acting as the primary liaison. You will partner closely with customers and internal teams across functions to guarantee the timely and effective execution of solutions, thereby enhancing customer satisfaction, retention, and business expansion.
The primary duties encompass overseeing project timelines, managing cross-functional teams, and ensuring deliverables meet quality standards. Key tasks involve coordinating with stakeholders, conducting performance reviews, and identifying process improvements. Additionally, the role requires maintaining compliance with industry regulations, preparing comprehensive reports, and presenting findings to senior leadership. Strong analytical abilities, exceptional communication skills, and proficiency in relevant software are essential for success in this position. Prior experience in a similar role and a track record of driving operational efficiency are highly desirable.
The role involves overseeing and nurturing relationships with clients to ensure their needs are met and satisfaction is maintained. Responsibilities include acting as the primary point of contact, addressing inquiries promptly, and resolving issues efficiently. Additionally, the position requires identifying opportunities to upsell or cross-sell services, collaborating with internal teams to deliver solutions, and ensuring contractual obligations are fulfilled. Strong communication, problem-solving skills, and a customer-centric approach are essential for success in this role.
Deliverables for the contract, including Terms of Reference (Tors) and Service Level Agreements (SLAs), must be fulfilled in strict accordance with the agreed-upon expectations.
Ensure all contracted staff contracts are renewed promptly and in accordance with established timelines.
Ensure all contracted personnel at the Client comply with leave utilization as outlined in their contractual terms.
Maintain a comprehensive electronic database containing all records of contracted staff associated with your account.
Ensure that every employee associated with your account maintains complete and current personal files, which include all required documentation and are consistently updated in the relevant systems.
Create and implement structured schedules and establish clear deadlines for conducting performance appraisals.
To foster ongoing excellence, consistently evaluate staff productivity and provide guidance and support to enhance their capabilities, ensuring consistently high standards of performance.
Handle matters with third parties as authorized by the MD.
Oversee the accurate and timely processing of payroll activities, ensuring all financial transactions adhere to established policies and regulatory standards. Maintain meticulous records of employee compensation, deductions, and tax withholdings while resolving discrepancies promptly. Collaborate with HR and finance teams to verify data integrity and streamline payroll operations. Stay current with evolving labor laws and tax regulations to ensure compliance. Prepare and distribute payroll reports, including year-end tax documents, with precision and professionalism.
Ensure comprehensive follow-up for all contracted personnel in your portfolio regarding their PIN, NSSF, and NAIF registrations and compliance.
Maintain a comprehensive electronic database containing all records for contracted staff members assigned to your account.
Responsible for fostering seamless collaboration with HR and Accounts departments to address employee relations matters, manage payroll processes, and resolve issues pertaining to the preparation of fee notes.
Ensure that invoices/POs are delivered on time and follow-up on payment.
Inform the management of all recruitment requests received from clients and guarantee the timely filling of vacant positions.
Each month, compile and submit an updated payroll list for all employees assigned to the designated accounts by the 15th.
Employee Relations and Welfare Specialists are tasked with fostering a positive work environment by addressing employee concerns, mediating disputes, and ensuring adherence to company policies and labor laws. They conduct investigations into grievances, facilitate conflict resolution, and promote initiatives that enhance employee well-being, engagement, and job satisfaction. Additionally, they collaborate with management to develop and implement policies that align with organizational goals and compliance requirements, while also serving as a trusted resource for employees seeking guidance on workplace issues. Strong interpersonal, communication, and problem-solving skills are essential, along with a deep understanding of employment regulations and HR best practices.
Monthly, the chairperson convenes contracted staff meetings at the station and subsequently briefs management on the outcomes of these discussions.
Address and resolve all staff complaints that are escalated to you.
Develop and execute comprehensive human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer expert guidance and suggestions regarding disciplinary measures.
Enhance workplace safety standards through proactive measures and diligent oversight, ensuring a secure environment for all employees.
Facilitate the planning and coordination of staff meetings, ensuring timely scheduling and effective organization.
Address employee concerns and disputes in accordance with established company protocols and procedures.
We focus on nurturing client relationships and ensuring high retention rates through proactive engagement, personalized support, and strategic communication to foster long-term partnerships and satisfaction.
Introduce innovative products and services while strengthening current client partnerships.
Collaborate with technical personnel and internal stakeholders to ensure customer requirements are fulfilled.
Conduct and engage in internal and external client debriefing sessions to review project outcomes, gather feedback, and ensure alignment on next steps.
We are seeking a skilled professional to oversee and implement our risk management strategies, ensuring the protection of organizational assets and compliance with regulatory standards. This role requires a proactive approach to identifying, evaluating, and mitigating potential risks across all business operations. The ideal candidate will possess strong analytical skills, a thorough understanding of risk assessment methodologies, and the ability to develop and enforce risk policies. Additionally, experience in financial risk management, compliance monitoring, and crisis response planning is highly desirable. Responsibilities include conducting risk assessments, reporting to senior management, and collaborating with cross-functional teams to integrate risk management into daily processes.
Identify and record potential risks and loss exposures for SLMC along with its clients, with particular emphasis on ensuring compliance with personal protective equipment (PPE) regulations and evaluating the work environment.
To identify, monitor, and provide coaching and feedback to staff exhibiting risky behaviors or reputational concerns.
Mitigate potential losses to SLMC and its clients by implementing proactive risk management strategies and ensuring strict adherence to established protocols. Safeguard financial and operational integrity through diligent oversight and timely intervention.
Ensure strict adherence to established procedures, participate actively in risk control meetings, and, as needed, deliver recommended training sessions.
Performs all additional tasks as directed by management from time to time.
Key metrics will be employed to evaluate performance and progress toward established goals, ensuring alignment with organizational objectives and continuous improvement. These indicators will measure critical aspects of the role, providing clear benchmarks for success and accountability. Regular assessments will track achievements against predetermined targets, facilitating data-driven decision-making and performance optimization.
Payroll submissions must be completed and submitted no later than the 15th of each calendar month.
Maintain comprehensive records of monthly meetings held with staff, ensuring all discussions and action items are thoroughly documented.
Full adherence to attendance and leave policies is required at all times.
The duration required to resolve staff complaints serves as a key performance indicator, tracking the efficiency and effectiveness of the resolution process. This metric encompasses the entire timeline from the initial report of a complaint to its final closure, providing valuable insights into operational workflows and areas for potential improvement.
Maintained comprehensive documentation of all staff meeting proceedings and outcomes for organizational reference and compliance purposes.
The role involves addressing and resolving customer complaints efficiently and professionally. Candidates must demonstrate strong problem-solving skills and the ability to handle challenging situations with tact and empathy. Responsibilities include investigating issues, communicating solutions clearly, and ensuring customer satisfaction. Prior experience in customer service or complaint resolution is highly preferred.
Driving business growth and fostering innovation are key priorities, requiring a strategic approach to identifying new opportunities, expanding market reach, and implementing creative solutions to enhance competitive advantage and long-term success.
Compliance and Risk Management.
Responsible for preparing and distributing monthly salary statements to employees on a consistent basis.
Seeking a highly motivated individual to join our team as a [Job Title]. The ideal candidate must possess a Bachelor’s degree in [Relevant Field] and a minimum of [X] years of experience in [Industry/Field]. Proficiency in [Software/Tools] is essential, along with strong analytical, problem-solving, and communication skills. The ability to work independently and collaboratively in a fast-paced environment is required. Responsibilities include [List Key Responsibilities], such as [Specific Task 1], [Specific Task 2], and [Specific Task 3]. The candidate should demonstrate a keen attention to detail and a commitment to delivering high-quality results.
A bachelor’s degree in Business Administration, Human Resources, or a related field, or a pertinent business diploma, coupled with at least two years of experience in a leadership capacity, is required.
Skilled in developing tailored solutions that align with client requirements and preferences.
Demonstrates exceptional proficiency in active listening, persuasive negotiation, and impactful presentation techniques.
Demonstrated expertise in overseeing several projects concurrently with meticulous attention to detail.
Proven ability to convey information clearly and persuasively through both spoken and written channels.
Please submit your CV to talentsourcing@sheerlogicltd.com by June 10, 2026, ensuring the job title is specified in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
