Job Description
Guarantee prompt room turnover, consistently meeting satisfactory timelines while executing tasks with optimal efficiency.
Maintain the highest accuracy and adherence to Fairmont’s established standards in all Room Attendants’ duties.
Daily, Room Attendants are assigned specific rooms and duties to ensure thorough and efficient cleaning and maintenance of guest accommodations.
Overseeing the inventory of guest supplies to ensure adequate stock levels is a primary responsibility.
Responsibilities include devising comprehensive deep cleaning schedules for both rooms and corridors, with the critical task of supervising Room Attendants to guarantee strict adherence to the established protocols.
Upon completion of each task, conduct a thorough inspection of the rooms to verify the work done, utilizing the provided checklists for accuracy and efficiency. At the conclusion of your shift, ensure all tasks have been properly reviewed and documented by signing off accordingly.
Based on performance evaluations, recommend employees for promotion, recognition, or termination to ensure optimal staffing and maintain high service standards.
Maintain comprehensive records of overtime and special days worked by room attendants, ensuring all entries in the Master roll are accurate and up-to-date on a daily basis.
Block rooms for scheduled maintenance and deep cleaning initiatives, ensuring advance notification is provided to the Assistant Executive Housekeeper.
Promptly notify Engineering and the Executive Housekeeper of any defective machinery to ensure timely follow-up.
Oversee the prioritization of cleaning tasks, including VIP assignments, make-up services, early arrivals, and Do Not Disturb requests.
Manages the procurement and inventory of work supplies and consumables, ensuring alignment with allocated budgetary constraints, while overseeing the availability and distribution of all rooms’ requisitioned materials.
Attendants have access to a comprehensive range of cleaning supplies and amenities to ensure thorough service delivery. They are equipped with all necessary tools and materials required to maintain high standards of cleanliness and guest satisfaction throughout their duties.
Ensures timely communication with the Guest regarding any delays in service delivery.
Work collaboratively with the Coordinator to address any urgent situations that arise during the shift, such as newly identified traces, rooms that cannot be sold as anticipated, allocation changes, guest requests, and maintenance follow-ups.
Ensure that all Room Attendants maintain a consistently professional and polished appearance at all times.
Frequent meetings with Room Attendants will be conducted to review performance, outline training initiatives, and address any necessary disciplinary measures.
Maintain proper posture at all times, ensuring you remain forward-facing with an attentive, pleasant, and professional demeanor.
Comprehend all room classifications and their respective configurations thoroughly.
Ensure adherence to all hotel policies, procedures, and the guidelines outlined in the employment handbook.
Ensure adherence to the company’s established grooming and uniform policies throughout employment.
Ensure strict adherence to established timekeeping and attendance regulations.
Actively engages in ongoing training and professional development initiatives, proactively pursuing opportunities to enhance personal and professional growth.
Actively participates in scheduled meetings within the Housekeeping department to discuss operational updates, address team concerns, and collaborate on improving service standards.
Efficiently and consistently addressing and resolving guest inquiries and requests with a high degree of professionalism and timeliness.
Anticipates and fulfills guest requirements with a proactive approach.
To ensure exceptional guest experiences, actively cultivate and apply an in-depth understanding of all relevant aspects of the role.
Delivers exceptional service that consistently surpasses customer expectations.
Addresses guest concerns promptly and effectively to ensure satisfactory resolutions, demonstrating a proactive approach to problem-solving and a commitment to maintaining high service standards.
Demonstrates an in-depth understanding of products and services to ensure consistent delivery of excellence.
Demonstrate a thorough understanding of Occupational Health and Safety (OH&S) policies and procedures, consistently ensuring that all operations are carried out in compliance with these guidelines while also fostering a culture of safety among your team members.
Ensure strict compliance with duty of care obligations and uphold all occupational health and safety legislation, policies, and established procedures.
Assumes additional responsibilities and duties as required.
Bachelor’s degree in Computer Science, Engineering, or a related field is required. A minimum of five years of experience in software development, with expertise in Java, Python, or C++ programming languages is necessary. Strong proficiency in SQL and relational database management is essential. Experience with cloud platforms such as AWS or Azure is preferred. Additionally, familiarity with DevOps practices and CI/CD pipelines is highly desirable. Excellent problem-solving skills and the ability to work collaboratively in a team environment are crucial.
We seek a highly collaborative professional who thrives in a team-oriented environment to drive project success through collective effort and shared accountability. The ideal candidate will actively contribute to cross-functional teams, fostering open communication and mutual support to achieve common goals. Strong interpersonal skills and a commitment to teamwork are essential, along with the ability to adapt to diverse team dynamics and work styles. Responsibilities include participating in team meetings, aligning with colleagues to meet deadlines, and ensuring seamless collaboration across departments. This role demands a proactive attitude, reliability, and a dedication to contributing to a positive and productive team culture.
Achieves ambitious targets through proactive initiatives and decisive action, delivering results efficiently and effectively.
Dedicated to understanding and fulfilling the needs of both our esteemed guests and valued business partners, we seek individuals who share our commitment to exceptional service and collaboration.
Embraces innovation by actively seeking and implementing new ideas, while demonstrating flexibility and responsiveness to evolving priorities.
Business-minded professionals who stay ahead of industry trends and competitive dynamics, both in the present and long-term, to ensure our hospitality organization remains a leader in the market.
Additional Information
We are seeking a dynamic individual with a strong background in [specific field or industry], demonstrating proficiency in [relevant skills, e.g., project management, data analysis, or software development]. The ideal candidate will possess exceptional problem-solving abilities, a keen attention to detail, and the capacity to work both independently and collaboratively within a team. Strong communication skills, both written and verbal, are essential to effectively convey ideas and collaborate with stakeholders. A commitment to continuous learning and adaptability in a fast-paced environment is highly valued. Prior experience in [specific tasks or roles] and a proven track record of delivering results are required. The ability to manage multiple priorities and meet deadlines while maintaining high standards of quality is critical. Familiarity with [specific tools, methodologies, or frameworks] is a plus.
To fulfill the responsibilities of this role effectively, the incumbent must demonstrate the ability to competently carry out each core duty.
Proficient in conveying information clearly and effectively through both spoken and written channels.
Dynamic can-do attitude
Proven ability to approach challenges with enthusiasm and a proactive mindset
Exudes a polished and professional demeanor in all interactions and presentations.
Build strong, positive relationships with guests and colleagues through exceptional communication and interpersonal skills.
Housekeeping experience is strongly preferred.
Demonstrates exceptional organizational skills and the ability to manage multiple tasks efficiently.
Capable of delivering work punctually and adhering to established timeframes.
Preserve the confidentiality of proprietary information and safeguard company assets at all times.
The position requires the ability to perform physically demanding tasks consistently, including lifting, carrying, standing, walking, and operating machinery or equipment as needed. Candidates must possess the stamina and endurance to meet the job’s rigorous demands throughout extended shifts. Candidates should be capable of handling heavy loads, maneuvering in tight spaces, and enduring repetitive motions or prolonged periods of motion without compromising safety or efficiency.
This role demands keen attention to guest needs, maintaining composure and professionalism at all times. Frequent standing, walking, and occasional lifting or transporting items weighing up to 20 pounds may be required.
Perform other reasonable job duties as requested.
Qualifications
BA/BSc/HND
