We are seeking a motivated individual to join our team in a specialized capacity. The primary responsibilities include developing and executing strategic plans, overseeing daily operations, and ensuring alignment with organizational objectives. Key requirements include a minimum of five years of relevant experience, proficiency in project management tools, and strong leadership capabilities. The ideal candidate must demonstrate exceptional problem-solving skills, effective communication, and a track record of delivering results in fast-paced environments.
The Communications Manager for DREAM 2030 will spearhead the development and execution of a dynamic, continent-wide communications strategy to amplify the visibility of the DREAM program and efforts toward Refugee and Displaced Persons (RDP) inclusion. In this role, the Manager will drive initiatives to highlight the compelling “business case” for integrating RDP youth—particularly young women (targeting 70%) and youth with disabilities (targeting 10%)—into education and meaningful, rewarding employment opportunities.
This position transcends conventional public relations, serving instead as a specialized technical advisory role focused on network orchestration and knowledge sharing. The successful candidate will collaborate with Mastercard Foundation teams and their cross-sector partners—including those in Education, Agriculture, and Digital—to integrate inclusive messaging and data-driven storytelling into their work. A key responsibility involves delivering tailored technical assistance to Refugee-Led Organizations (Los) and the Youth Advisory Board (LAB), with the goal of enhancing their independent communications and advocacy capabilities while ensuring that the perspectives of Refugee-Driven Programs (RDP) remain at the forefront of the dialogue.
Responsibilities include managing and overseeing daily operations to ensure efficiency and productivity, coordinating with cross-functional teams to align on project goals, and ensuring adherence to company policies and industry regulations. Additionally, the role involves analyzing performance data to identify trends and areas for improvement, implementing strategic initiatives to enhance operational effectiveness, and maintaining accurate records of business activities. The position also requires fostering a collaborative work environment, mentoring team members, and addressing any operational challenges promptly to minimize disruptions. Strong leadership, problem-solving skills, and the ability to multitask in a fast-paced setting are essential for success in this role.
We seek a dynamic leader in Strategic Communications to oversee and enhance our organizational messaging, ensuring alignment with corporate objectives and stakeholder engagement. The ideal candidate will spearhead the development and implementation of comprehensive communication strategies, fostering consistency across all channels while driving brand reputation and transparency. Key responsibilities include managing cross-functional teams, coordinating with senior leadership, and analyzing communication trends to refine approaches. Proficiency in digital and traditional media, crisis management, and stakeholder relations is essential, along with a proven track record in leading high-impact communication initiatives. Candidates must possess exceptional leadership, strategic thinking, and the ability to craft compelling narratives that resonate with diverse audiences.
In partnership with the project’s leadership and WUSS’s Communications team in Canada, craft, execute, and refine a cross-border project communications and visibility strategy on an ongoing basis.
Position DREAM 2030 as a premier “Network Orchestrator” and a leading hub for RDP inclusion excellence throughout the continent.
Ensure that all communication materials and initiatives fully comply with the Mastercard Foundation’s branding standards and WUSS’s corporate regulations.
Provide strategic communication guidance to senior leadership, technical teams, and country offices to effectively engage and influence key ecosystem stakeholders.
Collaborate closely with the Mastercard Foundation’s communications lead to maintain mutual awareness of emerging opportunities, key achievements, and shared objectives, thereby enhancing and aligning communication strategies for maximum impact.
Collaborate closely with Mastercard Foundation’s regional and country communications leads to align efforts, ensuring the amplification of success stories from the 80+ partner portfolio across all Foundation channels.
Content Creation & Narrative Crafting: We are seeking a skilled professional to develop compelling content and craft engaging stories. The ideal candidate will have a strong portfolio demonstrating expertise in content writing, storytelling techniques, and audience engagement strategies. Responsibilities include producing high-quality written materials, such as articles, scripts, and digital content, tailored to diverse platforms and target demographics. Additionally, the role involves researching topics, refining messaging, and collaborating with cross-functional teams to ensure consistency and alignment with brand voice and objectives. Candidates must possess exceptional writing proficiency, creativity, and the ability to adapt tone and style for various mediums and audiences.
Develop and produce comprehensive “Business Case” materials that effectively illustrate the economic and social advantages of integrating RDP youth—particularly young women, who constitute 70% of the target group, and youth with disabilities, comprising 10%—into education and employment initiatives.
Direct and oversee field-based storytelling initiatives that prioritize the authentic experiences of refugees and internally displaced persons (IDPs), shifting from narratives centered on vulnerability to those highlighting agency, resilience, and economic impact.
Craft sophisticated communication materials—such as thematic briefs, comprehensive case studies, and in-depth “Business Case” documents—to clearly articulate the economic and social advantages of integrating RDP youth across key sectors like Education, Agriculture, and the Digital Economy.
Oversee the creation of premium photography and graphic design, while also producing multilingual (English and French) video content. Verify that all visual assets are culturally sensitive and tailored for diverse linguistic audiences, ensuring suitability for Pan-African platforms and international refugee summits.
Digital Communications & Knowledge Platforms: Responsible for overseeing and enhancing our organization’s digital communication channels while managing the development and maintenance of knowledge platforms to ensure seamless information sharing. Duties include strategizing digital communication initiatives, curating content, and fostering collaboration across teams to optimize knowledge dissemination. Requires expertise in digital tools, strong project management skills, and a deep understanding of information architecture to support organizational learning and efficiency.
Develop, deploy, and oversee the DREAM project website to establish it as the central digital platform for the initiative.
Collaborate directly with WUSS HQ in Ottawa and the Mastercard Foundation to oversee website architecture, technical management, and brand consistency.
Oversee the project’s digital presence and enhance the efficiency of the DREAM online platform/knowledge hub by maintaining a consistent and high-quality content flow.
Craft innovative digital campaigns specifically designed to resonate with a wide range of stakeholders throughout Africa, encompassing regions characterized by instability and conflict.
Partner with the Knowledge Management team to format research findings and technical toolkits for optimal digital accessibility and user engagement.
Analyze performance metrics to identify trends and opportunities, then propose strategic content enhancements grounded in data-driven insights.
Facilitating the enhancement of partner and stakeholder capabilities constitutes a core responsibility, encompassing the design and delivery of tailored training programs, resource provision, and ongoing support initiatives to bolster collaborative effectiveness and sustainable outcomes.
Evaluate the communications capacity requirements of RIO partners and relevant stakeholders, then oversee the provision of communications Technical Assistance (TA) to Los and the Youth Advisory Board (LAB), enabling them to shape and advance their own advocacy and narrative initiatives.
In partnership with the Training and Curriculum Development Specialist, you will design and implement customized training materials, including packages, toolkits, and guidelines, covering subjects such as:
We craft compelling narratives and produce high-quality written content to drive social change and foster development initiatives. This role requires strong writing skills and a passion for storytelling, with the ability to create engaging, clear, and impactful content tailored to diverse audiences. Responsibilities include developing reports, articles, case studies, and other materials that communicate complex ideas in accessible ways, as well as collaborating with cross-functional teams to ensure messaging aligns with organizational goals. Proficiency in writing for development, storytelling techniques, and experience in producing content for digital and print platforms are essential.
We aim to elevate our company’s brand presence and ensure consistent visibility across all marketing channels. This role necessitates a keen eye for design consistency, adherence to brand guidelines, and strategic implementation of branding initiatives to enhance recognition and engagement. The successful candidate will collaborate with cross-functional teams to maintain a cohesive brand identity, from digital platforms to print materials, while monitoring performance metrics to refine visibility strategies. Strong communication skills and a deep understanding of current design trends and industry best practices are essential to drive impactful branding solutions that align with our organizational objectives.
Overseeing digital communications and social media strategies to enhance brand presence and engagement across various online platforms is a key responsibility of this role. Developing and executing impactful content plans, managing social media accounts, and analyzing performance metrics to optimize outreach are essential duties. Proficiency in social media platforms, content creation tools, and data analytics is required, along with a strong understanding of digital marketing trends. Additionally, collaborating with cross-functional teams to align messaging and campaigns with organizational goals is expected.
Developing comprehensive strategic communication plans requires meticulous analysis and alignment with organizational objectives. This role involves crafting messages tailored to diverse audiences, ensuring consistency across all channels while maximizing impact and engagement. Key responsibilities include conducting audience research, defining key messages, and coordinating with stakeholders to implement integrated communication strategies. Proficiency in communication tools and platforms, along with strong analytical and project management skills, is essential. Candidates should demonstrate expertise in both traditional and digital media, with the ability to measure and optimize campaign performance through data-driven insights.
Photography and ethical communications are integral components of our organization, ensuring that visual content and messaging align with our commitment to integrity, transparency, and responsibility. This role demands a keen eye for detail, a deep understanding of ethical storytelling, and the ability to convey narratives that uphold honesty and respect. Responsibilities include capturing high-quality images, curating visuals that reflect our values, and crafting communications that prioritize truthfulness and inclusivity. Candidates must demonstrate proficiency in photography, a strong moral compass, and a dedication to promoting ethical standards in all media produced.
Mentor partner teams and RIO communications focal points by providing hands-on coaching in collaborative content creation, ethical storytelling, and digital advocacy strategies.
Drive the “Refugee-Led Procurement” initiative by securing WUSS subcontracts with refugee-led communications firms, photographers, and videographers to fulfill all project-related media requirements.
Oversee vendor relationships personally or assist program leads in their management to guarantee exceptional, professional deliverables.
Assist the Mastercard Foundation RDP Enterprise team by contributing to the creation of peer learning mechanisms that focus on RDP inclusion within communications.
Evaluate and track the development of partner communications capabilities as a critical component of the project deliverables.
Internal Communications & Knowledge Sharing: You will be responsible for facilitating effective communication across departments, ensuring that critical information is disseminated promptly and accurately. This role involves developing and implementing strategies to enhance knowledge sharing, leveraging various platforms and tools to foster collaboration. Additionally, you will design and maintain internal communication materials, such as newsletters, intranet content, and update bulletins, while also analyzing engagement metrics to refine approaches. Strong interpersonal skills, proficiency in communication tools, and a keen understanding of organizational dynamics are essential for success in this position.
Enhance communication channels within the multi-country DREAM 2030 team to facilitate the dissemination and adaptation of technical innovations—such as those implemented in Kenya—across other regions, including Senegal and Ethiopia.
Facilitate the documentation and internal sharing of “lessons learned” derived from the TA model to enhance project delivery outcomes.
Design and produce templates, brand assets, and instructional materials for both internal teams and external stakeholders.
Contribute to the dissemination of best practices by actively engaging in the WUSS global Communications Community of Practice and fostering organization-wide knowledge sharing.
Design, implement, and oversee Monitoring, Evaluation, Research, and Learning (MERL) frameworks to systematically track progress, assess impact, and extract actionable insights from data. Oversee the collection, analysis, and reporting of quantitative and qualitative information to evaluate program effectiveness and inform strategic decision-making. Collaborate with stakeholders across departments to align MERL activities with organizational objectives, ensuring transparency, accountability, and continuous improvement. Facilitate knowledge-sharing sessions and capacity-building initiatives to strengthen data-driven practices within the team and broader network.
Establish and monitor communications KPIs to assess changes in messaging and the adoption of RDP inclusion practices among partners.
Collaborate seamlessly with the MERL Senior Manager to transform intricate research data and “Evidence-to-Action” briefs into compelling, impactful communication materials.
Prepare semi-annual reports for the Mastercard Foundation that demonstrate the tangible impact of communications initiatives in fostering systemic transformation.
Compile documented insights on the efficacy of the Technical Assistance approach and support the project’s adaptive management frameworks.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, supplemented by a minimum of three years of hands-on experience in software development. Proficiency in programming languages such as Java, Python, or C++ is essential, along with expertise in frameworks like Spring or Django. Strong problem-solving skills, excellent teamwork capabilities, and effective communication are required. The ideal applicant must demonstrate a proven track record of delivering high-quality software solutions and a commitment to continuous learning and professional growth.
A Bachelor’s degree in Communications, Journalism, Public Relations, International Development, or a closely related discipline is required.
A minimum of seven to ten years of steadily advancing experience in communications, with a strong preference for roles within donor-funded initiatives situated in the African context.
Outstanding writing, editing, and storytelling abilities, coupled with the skill to transform technical information into engaging stories.
Experienced in crafting and executing communication strategies that span multiple countries.
Seasoned in conceptualizing, developing, and executing training programs and capacity-building interventions, with a proven track record of enhancing organizational capabilities through structured learning and development initiatives.
Exceptional proficiency in digital communications and content management is essential.
Experienced in overseeing consultants and junior communications officers.
Proficiency in graphic design, photography, or multimedia constitutes a significant asset.
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Proven dedication to fostering social inclusion and a comprehensive understanding of the unique challenges and circumstances encountered by refugee and displaced populations.
Demonstrates a steadfast commitment to gender equality and social inclusion principles, coupled with a deep understanding of and dedication to integrating gender equality and intersectionality into all programming initiatives.
Fluent proficiency in both English and French is required, including strong skills in written communication, articulation, and meticulous editing at an advanced level.
Possesses exceptional planning, organizational, and problem-solving abilities, capable of executing tasks both independently and collaboratively in a high-paced setting.
Dedication to advancing WUSS’s vision of creating an equitable future for young people, with a special focus on displaced and refugee youth.
Other prerequisites include a minimum of three years of experience in a related field, proficiency in industry-specific software tools, and the ability to work independently with minimal supervision. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a commitment to maintaining high standards of accuracy and efficiency. Familiarity with regulatory compliance and project management methodologies is also required. Additionally, the role demands adaptability to evolving priorities and a proactive approach to problem-solving.
The initiative’s headquarters is situated in Nairobi, Kenya, though the preferred candidate may also reside in Abidjan, Accra, Kigali, or Addis Ababa. Candidates must already hold valid work authorizations for their current or intended country of residence, as relocation assistance will not be offered by WUSS.
This position entails regular travel throughout the continent, complemented by periodic international trips for conferences, workshops, and meetings.
Must demonstrate adaptability to varying schedules and availability to accommodate different shifts as needed.
Qualifications
BA/BSc/HND
Experience Required
7 - 10 years
