About Tugende
Eugene empowers informal sector entrepreneurs to elevate their economic prospects by leveraging asset finance, cutting-edge technology, and a customer-focused approach. Our comprehensive asset finance solutions encompass medical and life insurance, professional development, safety gear, and digital credit profiles, complemented by accessible financing options tailored for SMEs. Through fostering economic advancement among our clients and establishing verifiable digital records of their reliability, we cultivate a sustainable ecosystem where MSMEs can expand and prosper.
Eugene addresses the credit disparity for small businesses across Africa by empowering informal entrepreneurs to access income-generating assets, develop a traceable digital credit history, and unlock future growth potential through its proprietary digital platform. The platform offers a range of benefits, including discounted offerings, smartphone access, e-commerce capabilities, and flexible credit lines. To date, Eugene has supported over 70,000 clients and maintains a workforce of hundreds of employees, serving entrepreneurs across 15 branches in Uganda and 8 in Kenya.
About the role
The branch leader oversees and guides the entire branch team to drive business expansion while ensuring efficient resource utilization. Additionally, the branch leader serves as the company’s ambassador within the branch’s operational region, acting as the primary liaison between Eugene and the local business community.
The ideal candidate will demonstrate a strong commitment to Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a dedication to Continuous Growth.
Oversee and execute a comprehensive range of critical tasks and obligations, ensuring alignment with organizational objectives and operational standards. Assume responsibility for key functions integral to the role, demonstrating expertise and efficiency in fulfilling assigned duties. Maintain adherence to established protocols while contributing to the achievement of departmental and company-wide goals through diligent performance of core responsibilities.
Branch and Field Operations professionals oversee the execution of organizational strategies at the local level, ensuring alignment with corporate objectives while addressing regional challenges. They manage teams, streamline processes, and optimize resources to enhance operational efficiency and customer satisfaction. Responsibilities include analyzing performance metrics, implementing corrective actions, and maintaining compliance with policies and regulations. Additionally, they serve as liaisons between headquarters and field personnel, facilitating clear communication and fostering collaboration. Strong leadership, problem-solving skills, and adaptability are essential for driving consistent results across diverse geographic areas.
Responsible for managing all aspects of branch operations, encompassing sales performance, customer service excellence, and administrative functions.
Delivering sustainable growth and boosting the bottom line requires strategic foresight and disciplined execution, paired with meticulous oversight of company assets and inventory to maintain operational integrity through rigorous record-keeping and regular audits.
Driving financial growth through strategic initiatives is a core responsibility of this role. The ideal candidate will focus on identifying and capitalizing on revenue opportunities while maintaining strong client relationships and ensuring sustainable profitability. Key duties include developing and executing sales strategies, negotiating contracts, and analyzing market trends to optimize performance. Proficiency in CRM tools, exceptional communication skills, and a results-driven mindset are essential for success in this position. Candidates must demonstrate a proven track record in revenue enhancement and possess the ability to adapt to evolving business needs.
Spearhead the team to drive consistent and sustainable revenue growth from the branch by fulfilling the following responsibilities.
Spearheading strategic marketing campaigns to effectively promote Eugene’s product offerings.
Responsibilities include strategically allocating tasks and resources to drive lead generation, optimize conversion rates, and ensure seamless execution of initiatives.
Promptly elevate any concerns that hinder revenue growth or require additional assistance, ensuring swift resolution and proactive communication.
The role involves closely overseeing customer service operations and ensuring the sales process operates with optimal efficiency.
Responsible for overseeing and implementing strategies to assess, mitigate, and manage credit and financial risks within the organization, ensuring compliance with regulatory standards and internal policies while optimizing portfolio performance. Evaluates the creditworthiness of potential borrowers or counterparties through detailed financial analysis and risk assessment methodologies. Monitors existing credit exposures, identifies emerging risks, and recommends corrective actions to mitigate adverse impacts on profitability and stability. Develops and maintains robust credit risk frameworks, policies, and procedures to align with best practices and organizational objectives. Collaborates with senior management, lending teams, and external stakeholders to ensure alignment of credit risk management initiatives with broader business strategies and regulatory expectations.
Overseeing the full spectrum of the credit lifecycle, this role encompasses origination, assessment, disbursement, and recovery processes.
Implementing strategic measures to uphold portfolio quality and reduce non-performing loans, alongside conducting comprehensive market surveys to detect emerging risks and identify growth opportunities within the target market.
We seek a dedicated professional committed to delivering exceptional customer service. This role demands a strong aptitude for problem-solving, clear communication, and a proactive approach to addressing client inquiries. Key responsibilities include managing customer interactions with empathy and efficiency, resolving issues promptly, and ensuring a seamless experience across all touchpoints. The ideal candidate will possess excellent interpersonal skills, patience, and the ability to maintain composure under pressure. A deep understanding of customer needs and a dedication to continuous improvement are essential for success in this position.
Consistently maintaining exceptional service standards through effective resolution of escalated complaints while fostering strong community relationships.
Enhancing customer engagement is achieved by conducting regular stage visits and implementing targeted service initiatives designed to elevate satisfaction, bolster retention rates, and cultivate enduring brand loyalty.
Provide training to fellow team members, with a focus on the eld team, to ensure excellent customer service delivery and prompt resolution of client inquiries.
To gain deeper insights into the customer journey, actively engage in various customer-related activities, including participating in classes, conducting vetting visits, handling client calls and on-site visits, attending impounding events, overseeing lease completion procedures, and managing lease termination processes.
Oversee the complete client lifecycle, encompassing initial onboarding, adherence to payment schedules, and concluding with the issuance of logbooks.
Develops and maintains comprehensive budgets and financial forecasts, ensuring alignment with organizational objectives and strategic plans. Analyzes historical data, market trends, and economic indicators to project future financial performance with precision. Collaborates with department leaders to gather input, validate assumptions, and refine financial models for improved accuracy. Prepares detailed reports and presentations to communicate budgetary allocations, variance analyzes, and forecasting insights to stakeholders. Monitors budget adherence throughout the fiscal year, identifying deviations and recommending corrective actions to maintain fiscal discipline. Utilizes advanced financial software and tools to streamline processes, enhance data integrity, and support data-driven decision-making. Ensures compliance with accounting standards, regulatory requirements, and internal policies while fostering transparency and accountability in financial planning.
Responsibilities include supervising branch budgeting and financial forecasting processes, with direct oversight of the Branch Profit & Loss (P&L) statement.
Oversee the tracking and reporting of resource utilization against approved budgets, alongside crafting forecast models for demand and sales to inform operational planning decisions.
The position involves overseeing and enhancing team performance through strategic planning, monitoring progress, and implementing targeted improvements. Key responsibilities include setting clear performance metrics, conducting regular evaluations, and providing constructive feedback to team members. Additionally, the role requires analyzing performance data to identify trends, addressing performance gaps, and fostering a culture of accountability and continuous development. Strong leadership, analytical skills, and the ability to motivate teams are essential for success in this role.
Establishing precise performance benchmarks and delivering targeted, actionable feedback are essential to fostering an environment of peak team productivity.
Overseeing staff development initiatives, guarantee effective resource utilization while identifying and addressing performance discrepancies in alignment with organizational best practices.
Ensures adherence to regulatory mandates and internal policies through meticulous oversight and documentation. Manages the preparation, review, and submission of statutory reports to governing bodies and stakeholders, maintaining accuracy and timeliness. Identifies potential compliance risks and implements corrective actions to mitigate exposure. Collaborates with cross-functional teams to interpret complex regulations and integrate requirements into operational procedures. Maintains comprehensive records of compliance activities and communicates findings to leadership to support informed decision-making.
Enforcing rigorous compliance with Eugene’s policies, standard operating procedures (SOPs), and applicable regulatory requirements, such as Know Your Customer (KYC), Anti-Money Laundering (AML), and data protection mandates.
Compiling detailed daily and monthly performance reports for management, these documents will spotlight emerging trends and the current status of assets.
Technological adoption and governance frameworks are essential to ensuring operational efficiency and compliance. Candidates must possess a comprehensive understanding of emerging technologies and regulatory standards. Responsibilities include evaluating new tools, implementing robust controls, and maintaining alignment with industry best practices. Strong analytical skills and the ability to integrate technological solutions into existing systems are required. Additionally, the role demands meticulous attention to detail and a proactive approach to mitigating risks associated with digital transformation.
Facilitating the execution of corporate IT policies and driving the integration of digital solutions throughout the branch.
The incumbent is responsible for meticulously documenting and securely archiving all client agreements while upholding operational excellence through stringent internal control measures.
Responsibilities include overseeing the meticulous management of asset leases to guarantee adherence to schedules and regulatory requirements, such as securing all necessary documentation and facilitating the timely distribution of assets.
Seeking a highly motivated individual with proven experience in the relevant field, capable of thriving in dynamic working conditions. Essential requirements include strong analytical skills, exceptional attention to detail, and the ability to collaborate effectively in a fast-paced environment. The ideal candidate will possess excellent communication abilities, both written and verbal, along with proficiency in industry-specific tools and technologies. Adaptability, problem-solving aptitude, and a commitment to continuous learning are crucial for success in this role. The position demands a proactive approach, resilience under pressure, and the capacity to meet tight deadlines while maintaining high standards of quality.
A bachelor’s degree in Business, Finance, Microfinance, Economics, or a closely related field is required.
Minimum five years of professional experience within the financial services industry, with a minimum of two to three years in a supervisory capacity or branch leadership position.
This position involves a dynamic blend of office-based duties and on-site assignments, requiring consistent engagement with clients.
Accomplished professionals with a proven track record in credit management, asset financing, portfolio expansion, and revenue generation are encouraged to apply.
Demonstrates a steadfast commitment to ethical standards, displays a rigorous adherence to regulatory requirements, and maintains a keen awareness of potential risks.
Proficient in crafting clear, concise reports, along with exceptional interpersonal and communication abilities.
Demonstrates resilience in high-pressure environments while consistently achieving established goals and balancing multiple competing priorities with efficiency.
Strong analytical and problem-solving skills required.
A strong command of Google Workspace applications and Customer Relationship Management systems is required.
A Class A2 motorcycle riding license stands as a mandatory prerequisite for this role.
Interested applicants who satisfy all stated criteria are encouraged to proceed by accessing the provided link to submit their application.
Qualifications
BA/BSc/HND
Experience Required
5 years
