Job Summary
The Assistant Food & Beverage Supervisors will play a key role in supporting the seamless daily operations of all dining venues and food & beverage outlets, ensuring outstanding guest experiences, operational excellence, revenue growth, and adherence to company standards. This position involves overseeing restaurant managers, outlet supervisors, and service teams, coordinating service delivery, upholding quality benchmarks, and contributing to the achievement of financial and operational goals.
Oversee and execute a range of critical duties, ensuring alignment with organizational objectives and maintaining high standards of performance. Implement strategies to enhance operational efficiency and drive continuous improvement across processes. Collaborate with cross-functional teams to foster innovation, streamline workflows, and achieve project milestones. Monitor progress, assess outcomes, and provide data-driven insights to support decision-making. Ensure compliance with policies, regulations, and best practices while prioritizing sustainability and ethical considerations. Maintain clear communication channels to facilitate transparency and accountability within the team.
Operational management encompasses the oversight and coordination of day-to-day activities to ensure efficiency, productivity, and adherence to organizational goals. This role involves implementing processes, managing resources, and optimizing workflows to enhance performance while maintaining compliance with policies and regulations. Key responsibilities include monitoring operational metrics, identifying areas for improvement, and leading teams to achieve operational excellence. Strong leadership, analytical skills, and the ability to make data-driven decisions are essential for success in this position.
Oversee the daily management of restaurants, bars, lounges, cafés, in-room dining services, and other dining venues to ensure smooth and efficient operations.
Guarantee the optimal functionality of all outlets while upholding exceptional service standards.
Evaluate guest satisfaction levels and address any concerns or feedback from guests with urgency and professionalism.
Perform routine evaluations of dining spaces, service stations, and outlet facilities to ensure compliance and optimal condition.
Oversee the execution of outlet opening and closing protocols to ensure operational consistency and adherence to established guidelines.
Supervising and leading a team effectively are core responsibilities of this role, ensuring cohesive performance and adherence to organizational standards. This position demands the ability to delegate tasks clearly, provide constructive feedback, and foster professional growth within the team. Strong interpersonal skills are essential to motivate employees, resolve conflicts, and maintain a productive work environment. Additionally, the role requires strategic planning to align team objectives with broader company goals while tracking progress through measurable benchmarks.
Support the recruitment, orientation, onboarding, training, and scheduling processes for food and beverage team members.
Oversee outlet supervisors, captains, hosts, servers, bartenders, and support staff to ensure seamless operations and adherence to service standards.
Conduct performance evaluations and deliver coaching sessions aimed at enhancing staff productivity and elevating service quality.
Foster an environment characterized by collaboration, professional conduct, and a constructive workplace atmosphere to enhance team synergy and achievement.
Maintain adherence to grooming, uniform, and attendance policies with diligence and consistency.
Delivering exceptional guest service is paramount to ensuring a memorable and positive experience for every visitor. This role demands a commitment to maintaining high standards of professionalism, attentiveness, and hospitality. Responsibilities include promptly addressing guest inquiries, resolving issues with efficiency, and anticipating needs to enhance satisfaction. A strong focus on personalized service, clear communication, and problem-solving skills is required to uphold the reputation of excellence. Ideal candidates will demonstrate patience, adaptability, and a genuine passion for creating a welcoming environment.
Deliver consistently outstanding guest experiences across every dining outlet.
Deliver prompt and courteous service consistently in all interactions.
Oversee the operational flow of services to ensure optimal efficiency in both service delivery and table management.
Responsibilities include overseeing reporting processes and ensuring accurate, timely administrative management. This role demands strong organizational skills and meticulous attention to detail.
Compile operational reports, shift summaries, and performance updates to ensure accurate documentation and insightful analysis for operational oversight.
Evaluate key performance indicators for each outlet and propose enhancements to optimize operational efficiency.
Accurately document staffing levels, inventory status, incident reports, and guest feedback to ensure comprehensive records are maintained.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required, along with a minimum of three years of experience in software development or IT support. Proficiency in programming languages such as Python, Java, or C++ is essential, as is familiarity with database management systems like SQL. Strong problem-solving abilities and excellent communication skills are necessary to collaborate effectively with cross-functional teams. Candidates must demonstrate a commitment to continuous learning and adaptability in a fast-paced technological environment.
Holders of a Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Food & Beverage Management, or an equivalent discipline are eligible for consideration.
A minimum of three to five years of hands-on experience in food and beverage operations is required, including at least one to two years in a leadership or managerial capacity.
Our position requires demonstrated expertise in leading teams and fostering collaborative environments, along with the ability to effectively manage group dynamics and drive collective success.
Demonstrates exceptional interpersonal abilities and a strong aptitude for clear, effective communication.
A strong grasp of restaurant operations, proficiency in POS systems, and expertise in inventory management are essential.
Proficiency in food safety protocols and hygiene regulations is essential.
Proven adaptability to varying schedules, encompassing weekends and holidays, is essential for this role.
Qualified and enthusiastic applicants are encouraged to submit their résumés via email to jobs@summithrmc.com, with the job title clearly indicated in the subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
3 - 5 years
