Position Summary
Reporting to the Team Leader – Merchandising, the Field Merchandising Representative (FMR) will execute merchandising initiatives, optimize shelf visibility, uphold stock availability, facilitate returns governance, and collect market intelligence in designated retail locations. Positioned as the primary operational liaison for the company within the trade environment, the FMR drives on-ground execution and brand presence.
Oversee and execute a comprehensive range of duties and responsibilities integral to the role, ensuring alignment with organizational objectives and operational standards. Lead critical initiatives, manage cross-functional projects, and maintain high standards of efficiency and effectiveness in all assigned tasks. Collaborate closely with stakeholders to optimize workflows, enhance productivity, and drive continuous improvement across key performance areas. Perform diligent oversight of processes, ensuring compliance with regulatory requirements and internal policies while mitigating risks. Provide strategic guidance and mentorship to team members, fostering a culture of accountability, innovation, and professional growth.
Experienced professionals in merchandising and shelf execution are sought to ensure product visibility and availability in retail environments. Candidates must possess a keen eye for detail and the ability to maintain organized, visually appealing displays. Proficiency in inventory management, data analysis, and adherence to brand standards is essential. Responsibilities include executing nanograms, monitoring stock levels, and collaborating with store teams to optimize product placement. Strong communication and problem-solving skills, along with prior retail experience, are required.
Maintain accurate and visually appealing merchandising and product displays within designated retail locations.
Ensure adherence to mutually agreed-upon shelf visibility and execution standards.
Organize merchandise in strict adherence to approved nanograms and established merchandising standards.
Maintain products in a pristine condition, ensuring they are well-organized, clearly visible, and appropriately positioned on the shelves.
Guarantee that point-of-sale systems and promotional materials are correctly positioned and consistently kept in optimal condition.
Observe and analyze competitors’ visibility, pricing strategies, and shelf stock adjustments to maintain a competitive market position.
Responsible for overseeing accurate stock levels and ensuring proper rotation to prevent obsolescence or overstocking.
Monitor inventory levels diligently and notify management immediately upon identifying shortages to prevent operational disruptions.
Ensure adherence to FIFO (First-In-First-Out) stock rotation principles with rigorous compliance.
Review all inventory items with approaching expiration dates and promptly report any such stock to the appropriate parties for immediate action.
Remove any stock that is damaged or past its expiration date from the shelves in compliance with established company guidelines.
Analyze outlet stock levels and maintain appropriate inventory based on trends in product movement.
Efficiently oversees the processes associated with returns, ensuring adherence to established policies and procedures while maintaining compliance with regulatory requirements. Develops and implements governance frameworks to optimize return operations, enhance accountability, and mitigate risks. Collaborates with cross-functional teams to streamline return workflows, improve customer satisfaction, and reduce operational inefficiencies. Analyzes return data to identify trends, assess performance metrics, and recommend strategic improvements to enhance overall efficiency and profitability.
Ensure meticulous documentation and verification of all returned outlets to maintain precise records.
Verify that Goods Return Notes (GRNs) are accurately prepared, including all necessary supporting documentation.
Physically inspect all returned items to ensure their condition and accuracy prior to arranging collection.
Swiftly report any returns deemed suspicious or lacking clear justification without delay.
Facilitate the reconciliation and accountability processes associated with returns management to ensure accuracy and compliance.
The role focuses on cultivating and sustaining strong partnerships with retail outlets, ensuring seamless collaboration and mutual growth. Key responsibilities include negotiating contracts, monitoring sales performance, and resolving any operational issues to maintain high service standards. Additionally, the position requires regular visits to partner locations to assess needs, provide training, and gather market feedback. Strong interpersonal skills, a results-driven mindset, and proficiency in data analysis are essential to drive sales and enhance customer satisfaction. Experience in retail or sales operations is preferred, with a proven ability to build long-term business relationships.
Cultivate and sustain professional connections with outlet managers and receiving teams to facilitate seamless collaboration and operational efficiency.
Address routine inquiries related to outlets while promptly escalating any unresolved issues to appropriate channels for further resolution.
Collaborate effectively to ensure seamless coordination throughout delivery and merchandising operations.
Oversee regulatory adherence and ensure meticulous reporting standards are consistently met, maintaining full compliance with all applicable laws, regulations, and internal policies to mitigate risks and uphold organizational integrity.
Record field activities utilizing approved merchandising systems and reporting tools for comprehensive documentation.
Prepare and submit accurate merchandising, stock, attendance, and market intelligence reports in a timely manner.
Conduct field audits, verification exercises, and operational investigations as necessary to ensure compliance and operational integrity.
Guarantee adherence to established operational policies, hygiene protocols, and product handling guidelines within the organization.
Seeking candidates with a minimum of three years of relevant professional experience and a bachelor’s degree in a related field. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving skills. Excellent written and verbal communication abilities are required to collaborate effectively with team members. Knowledge of project management methodologies and prior leadership experience are highly desirable. Must be able to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
We require applicants to have attained a minimum GCSE Certificate as part of the eligibility criteria.
A relevant qualification, such as a Certificate or Diploma in Sales, Marketing, Business Administration, or a closely related discipline, would be advantageous.
Seeking candidates with at least two years of hands-on experience in merchandising, FMCG sales support, retail operations, or field execution roles.
Preferred candidates will have experience in supermarkets, key accounts, or modern trade channels.
Proficiency with mobile merchandising or field reporting systems would be beneficial.
Proven expertise in strategic planning, problem-solving, and decision-making is essential, along with exceptional communication and interpersonal abilities to foster collaboration across teams. The ideal candidate will demonstrate strong analytical skills to interpret complex data and derive actionable insights, coupled with a results-driven mindset to achieve organizational objectives. Proficiency in industry-specific tools and technologies is required, alongside adaptability to evolving business needs and a commitment to continuous professional development. Leadership potential is highly valued, enabling effective guidance of cross-functional initiatives and mentorship of team members.
Proven expertise in merchandising and shelf execution is required.
Experienced in managing stock rotation and executing returns handling procedures.
Skilled in effectively communicating and cultivating strong professional relationships.
With a keen eye for detail and a commitment to accountability, the ideal candidate will ensure precision and reliability in all tasks undertaken.
Demonstrates resilience and adaptability in high-pressure scenarios typical of dynamic FMCG industry settings.
Accomplishes tasks with precision through effective reporting, strict adherence to assigned routes, and efficient management of time.
Demonstrates unwavering integrity and professionalism while executing field operations with precision and accountability.
To submit your application, please utilize the designated application method provided. Ensure all required documents and information are included as outlined in the job posting. Follow the specified instructions carefully to complete the application process accurately and efficiently.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
Diploma , KCSE , Professional Certificate
Experience Required
1 - 2 years
