Our esteemed telecommunications client is in search of a skilled Field Operations Engineer specializing in Fiber to join their dynamic team.
Seeking a highly motivated individual to join our team in a crucial capacity, where the primary responsibility involves overseeing key operations while ensuring alignment with our organizational objectives. This position demands a blend of strategic vision, operational oversight, and collaborative leadership to drive performance and innovation within the department. The ideal candidate will possess a robust background in [industry/field], complemented by a proven track record of successfully managing [specific responsibilities, e.g., projects, teams, budgets]. Essential qualifications include [X years] of relevant experience, proficiency in [specific skills/tools], and the ability to adapt to evolving business needs. Key duties entail [specific tasks, e.g., developing strategies, monitoring performance, fostering stakeholder relationships], alongside active participation in [additional responsibilities, if applicable]. Collaboration with cross-functional teams and adherence to company policies will be integral to achieving both short-term and long-term goals.
Execute all responsibilities associated with routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network with a high degree of proficiency.
Key responsibilities include managing day-to-day operations, overseeing project execution, and ensuring alignment with organizational objectives. The role requires coordinating cross-functional teams, conducting performance evaluations, and implementing process improvements to enhance efficiency. Additionally, the position involves analyzing data to support decision-making, maintaining compliance with industry regulations, and fostering a collaborative work environment. Strong leadership, problem-solving skills, and the ability to prioritize tasks are essential for success in this role.
Evaluates, tests, and restores aging or defective fiber network infrastructure, while performing scheduled preventive maintenance tasks on optical cable, closure kits, ducts, and manholes.
Produce sensor indicators and conduct thorough inspections to verify that the fiber optic systems remain free of faults, thereby safeguarding their operational stability.
Performs systematic evaluations of the designated system to identify and address any deficiencies.
Develop and manage accurate system records and detailed system diagrams to ensure comprehensive documentation and clear representation of system configurations.
Conduct fiber optic maintenance tasks such as identifying points of break or link issues, executing splicing operations, aligning cores, and validating splice quality with the appropriate tools and methods.
Principal Outputs
You will be accountable for consistently meeting or exceeding established performance key performance indicators (KPIs), ensuring alignment with organizational objectives and driving measurable results. Your role involves monitoring progress, analyzing performance trends, and implementing strategic initiatives to optimize efficiency and productivity. Regular reporting on KPI achievements and identifying areas for improvement will be essential to maintain high operational standards.
Ensure that the fiber segment maintains a minimum availability rate of 98%.
Attaining a minimum of 80% of technical tasks completed within the stipulated service-level agreement (SLA) is required.
Ensure fiber splices achieve a quality slope of less than 0.25 dB/km within each segment.
Qualifications:
• Bachelor’s degree in a relevant field or equivalent professional experience.
• Minimum of three years of hands-on experience in a comparable role.
• Strong analytical and problem-solving abilities.
• Proficiency in industry-specific software and tools.
• Excellent communication and teamwork skills.
• Ability to manage multiple projects and meet tight deadlines.
• Commitment to continuous learning and professional development.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering—or a closely related discipline—is required.
Acquires expertise in optical fiber technology through comprehensive instruction and hands-on practice.
Holding a Higher Diploma in Electrical and Electronics Engineering is a key requirement for this role, ensuring candidates possess the technical expertise and foundational knowledge necessary to excel in the position.
Seeking professionals with a recognized certification in fiber technology to ensure expertise in deploying and maintaining fiber-optic networks. This credential validates proficiency in handling advanced fiber-optic systems, troubleshooting connectivity issues, and adhering to industry standards. Candidates must possess hands-on experience with fiber splicing, testing, and installation, along with knowledge of relevant safety protocols. The role requires meticulous attention to detail to minimize signal loss and maximize network performance.
Seeking a candidate with hands-on experience in the field, preferably with a minimum of three years in a related role. Familiarity with industry-standard tools and technologies is essential, as is the ability to collaborate effectively within a team environment. Strong analytical skills and attention to detail are required to ensure accurate and efficient completion of tasks. The ideal applicant will demonstrate problem-solving capabilities and adaptability to changing priorities. Excellent communication skills, both written and oral, are necessary to interact with stakeholders at all levels.
Two years of hands-on experience in the maintenance of fiber-optic systems are required.
Accomplished professionals with a demonstrated ability to assess trends, conduct thorough root cause analyses, and pinpoint critical issues—then implement targeted actions to enhance network and service reliability, availability, and quality.
We seek candidates with a strong command of industry-relevant skills, including strategic thinking, problem-solving, and effective communication. The ideal applicant will demonstrate expertise in project management, data analysis, and leadership, ensuring alignment with organizational objectives. Proficiency in specialized software and tools, as well as the ability to adapt to evolving business needs, is essential. Additionally, the role requires a commitment to continuous learning and a track record of delivering measurable results in fast-paced environments.
Technical Competencies
Demonstrated proficiency in software development methodologies, system architecture design, and database management is essential. Candidates must possess strong problem-solving skills, analytical thinking, and the ability to translate complex technical concepts into actionable insights. Familiarity with programming languages such as Python, Java, or C++ is required, along with experience in cloud platforms like AWS or Azure. Knowledge of DevOps practices, including CI/CD pipelines and infrastructure as code, is highly desirable. Additionally, expertise in data analysis, machine learning, or cybersecurity will be considered a significant advantage.
Skilled in maintaining fiber optic systems using specialized tools and advanced techniques.
Microsoft Office proficiency is a fundamental requirement for this position, encompassing strong command of Word, Excel, PowerPoint, and Outlook. Applicants must demonstrate advanced skills in document creation, data analysis, presentation design, and email management. Familiarity with collaborative tools such as OneDrive and SharePoint is also essential. The role demands meticulous attention to detail and the ability to efficiently manage multiple tasks while maintaining high productivity standards.
We are seeking a dedicated professional who demonstrates a strong commitment to customer satisfaction and service excellence. The ideal candidate will prioritize customer needs, actively listen to feedback, and consistently deliver solutions that exceed expectations. Strong interpersonal and communication skills are essential to foster positive relationships and address inquiries effectively. Additionally, the ability to resolve issues promptly and maintain a customer-centric approach in all interactions is critical. A proactive mindset and a passion for delivering exceptional service are highly valued in this role.
Demonstrates exceptional ability to strategically plan and efficiently organize tasks, projects, and resources to meet established goals and deadlines with precision.
Identifying and resolving technical issues efficiently is a critical responsibility of this role, requiring a systematic approach to diagnose and rectify system malfunctions. Candidates must possess strong analytical skills and the ability to think critically to determine root causes and implement effective solutions. Experience with diagnostic tools and methodologies is essential, as is familiarity with common hardware and software problems. The position demands meticulous attention to detail and the capacity to work under pressure to minimize downtime and restore optimal system performance. Excellent communication skills are necessary to document issues clearly and provide guidance to end-users or team members when required.
Able to work at elevated heights (certified), in confined spaces, and under all weather conditions.
We seek candidates with demonstrated proficiency in functional competencies, encompassing a comprehensive understanding of key business processes and their interdependencies. The ideal applicant will exhibit strong analytical skills, enabling them to evaluate performance metrics and identify opportunities for process improvement. Experience in cross-functional collaboration is essential, as the role requires working closely with diverse teams to align objectives and drive operational efficiency. Additionally, the position demands a keen ability to leverage data-driven insights to inform strategic decision-making and enhance overall productivity.
We collaborate closely with colleagues across various departments to achieve shared objectives, fostering an environment of mutual support and synergy. Active participation in team meetings, brainstorming sessions, and cross-functional initiatives is essential to drive collective success. Strong interpersonal skills, adaptability, and a commitment to open communication are critical to thriving in our dynamic work setting.
Actively fosters a collaborative workplace where team members cooperate seamlessly while sharing collective accountability. Teams maintain exceptional performance standards by consistently evaluating and refining objectives and priorities.
Innovative thinking is essential to our team’s success, as we seek to challenge conventional approaches and cultivate groundbreaking solutions. To qualify, candidates must possess a proven track record of creativity, adaptability, and problem-solving in dynamic environments. Responsibilities include spearheading research initiatives, refining existing methodologies, and collaborating across departments to integrate novel ideas. Proficiency in identifying emerging trends and translating them into actionable strategies is required. A strong commitment to continuous improvement and a passion for exploring uncharted territories are highly valued traits.
Eager to innovate and pioneer novel solutions for addressing both existing and emerging challenges, fostering an environment where fresh perspectives are not only encouraged but actively sought from all team members to drive continuous performance improvement and inspire new business opportunities.
Managing risks involves identifying, assessing, and mitigating potential threats to ensure project objectives are met while minimizing adverse impacts. This role requires a proactive approach to foresee challenges, evaluate their likelihood and consequences, and implement strategies to reduce vulnerabilities. Responsibilities include conducting thorough risk analyses, developing contingency plans, and monitoring emerging risks throughout the project lifecycle. Proficiency in risk assessment tools, strong analytical skills, and the ability to communicate findings clearly to stakeholders are essential. Additionally, collaborating with cross-functional teams to integrate risk management practices into decision-making processes is a key requirement.
After evaluating calculated risks in light of potential organizational and stakeholder concerns, you will identify areas of risk exposure and develop contingency strategies to address any unforeseen events. Additionally, you will foster a culture that encourages others to explore innovative business opportunities.
Analytical Thinking involves the capacity to systematically assess information, identify key patterns, and derive logical conclusions from complex data sets. This skill is essential for evaluating processes, troubleshooting challenges, and making data-driven decisions to enhance overall efficiency. Individuals with strong analytical thinking demonstrate proficiency in breaking down intricate problems into manageable components, applying structured methodologies, and interpreting results with precision. The ability to synthesize information from diverse sources and discern meaningful insights is critical for driving innovation and solving strategic business challenges.
Analyze and discern patterns or linkages between seemingly unrelated circumstances, extracting critical or fundamental elements within intricate scenarios. This process involves employing innovative, abstract, or inductive reasoning approaches.
Qualified candidates are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. In the subject line, please specify “Field Operations Engineer – Fiber -Nairobi.” Additionally, applicants must clearly state their preferred work location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
