A prominent telecommunications provider is actively seeking a Field Operations Engineer specializing in Fiber to join their team.
Job summary/ Job purpose/ Role Intent:
Perform all duties associated with routine maintenance, corrective maintenance, root cause analysis, and network quality improvement initiatives for the fiber optic network.
Oversee and execute a comprehensive range of critical duties, including the management and coordination of [specific tasks, teams, or projects], ensuring seamless operational workflows and adherence to established timelines and objectives. Develop and implement strategic initiatives to enhance productivity, efficiency, and overall performance, while collaborating closely with cross-functional teams to align goals and foster innovation. Monitor progress through rigorous performance metrics and data analysis, providing actionable insights and recommendations to senior leadership to drive continuous improvement. Maintain compliance with industry regulations, company policies, and best practices, mitigating risks and upholding the highest standards of quality and accountability. Serve as a liaison between departments, stakeholders, and external partners to facilitate clear communication, resolve conflicts, and strengthen relationships. Additionally, identify opportunities for process optimization, cost reduction, and revenue growth, contributing to the organization’s long-term success and sustainability.
Assesses, diagnoses, and restores aged or defective fiber network components while performing routine preventive maintenance tasks that include Optical cable, Closure kits, Ducts, and Manholes.
Create sensor indicators and conduct thorough inspections to verify that fiber optic systems remain free of faults that could compromise their operational stability.
Performs routine assessments of the designated system and rectifies any identified faults.
Develop and manage comprehensive system records and detailed system diagrams to ensure accuracy and accessibility of critical information.
Conduct fiber optic maintenance tasks such as conducting point-of-break and link analysis, performing splicing operations, aligning cores, and validating splice quality using the required tools and techniques.
Principal Outputs
To successfully meet and exceed established performance KPIs, candidates must demonstrate consistent results aligned with organizational benchmarks. This involves tracking progress meticulously, analyzing data to identify trends, and implementing strategies to enhance productivity and efficiency. Regular performance reviews and proactive adjustments to workflows will be essential to ensure sustained success in meeting or surpassing these targets.
Ensure the fiber segment achieves a minimum availability rate of 98%.
Consistently meeting at least 80% of the predefined Service Level Agreements (SLAs) for Turnaround Times (TTs) is required.
Produce fiber splices that meet or exceed a quality standard of less than 0.25dB/km per segment to maintain optimal signal integrity.
Academic and Professional Qualifications:
Candidates must possess a relevant academic degree, such as a Bachelor’s or Master’s, in a related field, along with a minimum of [X] years of professional experience. Ideal candidates will have demonstrated expertise in [specific skills or areas], with a proven track record in [relevant responsibilities or achievements]. Strong communication, problem-solving, and analytical skills are essential, as well as the ability to work effectively in a team or independently. Familiarity with [specific tools, software, or industry standards] is highly desirable. Additional certifications or specialized training in [relevant areas] may be required or preferred.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering, or an equivalent field, is required.
Undergo comprehensive instruction in the principles and applications of optical fiber technology.
A Diploma in Electrical and Electronics Engineering at an advanced level is required for this position.
Holds a recognized certification in fiber technology, demonstrating specialized expertise in fiber-optic systems, installation, maintenance, and troubleshooting.
Experienced professionals with a background in [specific field or industry] are sought to join our dynamic team. Candidates should possess a proven track record of success in [key skill or responsibility] and demonstrate expertise in [relevant skill or tool]. The ideal applicant will have [X years] of hands-on experience in [specific area], along with the ability to [specific competency]. Strong communication and problem-solving skills are essential, as the role involves [key responsibility]. Familiarity with [specific software, methodology, or industry standard] is preferred but not mandatory. This position offers the opportunity to contribute to [project, initiative, or company goal] while working alongside a collaborative and innovative team.
With a minimum of two years of hands-on experience in fiber maintenance, candidates will bring practical expertise to the role. This experience ensures a strong foundation in managing and troubleshooting fiber-optic systems effectively.
Demonstrated expertise in analyzing trends, conducting comprehensive root cause analysis, and pinpointing critical issues to implement effective corrective actions, thereby enhancing network and service availability and quality.
The ideal candidate will demonstrate proficiency in key competencies essential for success in this role, including strong analytical skills, effective communication abilities, and demonstrated leadership experience. Applicants must possess a minimum of five years of relevant industry experience, along with a bachelor’s degree in a related field. Responsibilities include overseeing project execution, collaborating with cross-functional teams, and ensuring adherence to organizational policies. Additionally, the ability to manage multiple priorities under tight deadlines while maintaining a high standard of accuracy is required. Familiarity with industry-specific software and tools is a plus.
Technical Competencies
Proficient in a variety of technical methodologies, tools, and systems, including software development, data analysis, and IT infrastructure management. Demonstrated expertise in troubleshooting complex technical issues, implementing robust security protocols, and optimizing system performance. Strong understanding of programming languages such as Python, Java, or C++, as well as database management systems like SQL or NoSQL. Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud) and DevOps practices is highly desirable. Familiarity with agile development methodologies, version control systems (e.g., Git), and CI/CD pipelines is essential for this role.
Maintain and enhance fiber optic systems using specialized tools and methodologies.
Microsoft Office proficiency is essential, requiring expertise in Word, Excel, PowerPoint, Outlook, and Access. Candidates must demonstrate strong analytical and organizational abilities, along with excellent communication and problem-solving skills. The role involves managing complex data, creating detailed reports, and collaborating with teams to streamline workflows. A minimum of three years of hands-on experience with these applications is mandatory, and familiarity with advanced features, such as macros and pivot tables, is highly advantageous. Additionally, the ability to adapt to evolving software demands and deliver high-quality under tight deadlines is required.
We are seeking a customer-focused professional dedicated to delivering exceptional service and building lasting relationships. The ideal candidate will prioritize the needs and satisfaction of our clients, ensuring a seamless and positive experience at every interaction. They will possess strong communication skills, a proactive approach to problem-solving, and a deep understanding of our products and services. Additionally, the role requires the ability to listen attentively, adapt to customer feedback, and consistently meet or exceed expectations. Proficiency in CRM tools and relevant industry knowledge are essential for success in this position.
The individual will be responsible for planning, coordinating, and executing tasks efficiently while ensuring optimal resource allocation. They will develop structured schedules, prioritize workflows, and maintain meticulous records to facilitate seamless operations. Strong organizational skills and the ability to manage multiple deadlines are essential for this role.
Proficient in diagnosing and resolving technical issues promptly, you will identify root causes of system malfunctions, software bugs, or hardware failures through systematic analysis and diagnostic tools. Collaborating with cross-functional teams, you will develop and implement effective solutions to restore optimal performance and minimize downtime. Your expertise in troubleshooting will ensure seamless operation of systems, applications, and infrastructure while adhering to best practices and company policies. Strong analytical skills, attention to detail, and proficiency in relevant diagnostic software are essential for success in this role.
Able to perform duties at elevated heights (with appropriate certification), in confined environments, and in diverse weather conditions.
Proven expertise in analyzing operational processes to enhance efficiency and effectiveness is essential. Strong proficiency in identifying functional gaps and implementing solutions to optimize workflows is required. Candidates must demonstrate the ability to align departmental objectives with organizational goals while ensuring compliance with established standards. Exceptional problem-solving skills, coupled with a collaborative approach, are necessary for driving continuous improvement initiatives. Knowledge of industry best practices and the capacity to adapt to evolving business needs are also critical. Additionally, the role demands excellent communication skills to facilitate cross-functional coordination and stakeholder engagement.
We value strong collaboration and seek individuals who thrive in a cooperative environment. Our ideal candidates demonstrate excellent interpersonal skills and a commitment to working effectively within a group dynamic. You will be expected to communicate openly, support your colleagues, and contribute actively to team objectives. Experience in collaborative settings is preferred, as is the ability to align personal efforts with broader organizational goals.
Actively fosters a collaborative work environment where colleagues interact harmoniously and share accountability for shared goals. Teams maintain superior performance standards by consistently reassessing objectives and priorities to drive continuous improvement.
We are seeking a dynamic professional to drive forward-thinking solutions and spearhead transformative initiatives. The ideal candidate will possess a proven track record of fostering creativity, leveraging emerging technologies, and implementing cutting-edge strategies to enhance organizational growth. Responsibilities include identifying market gaps, developing novel products or services, and collaborating with cross-functional teams to bring innovative concepts to fruition. A strong analytical mindset, adaptability, and a passion for continuous improvement are essential. Proficiency in data-driven decision-making and a commitment to staying ahead of industry trends are required. The role demands a blend of strategic vision and hands-on execution to cultivate a culture of innovation within the organization.
Eager to innovate and conceptualize novel solutions for both existing and emerging challenges, this individual fosters an environment where fresh perspectives are not only encouraged but actively sought across the organization. By driving a culture of continuous improvement, they inspire teams to contribute ideas that enhance performance while also unlocking new avenues for business growth.
Responsible for identifying, assessing, evaluating, and mitigating potential risks to ensure organizational stability and compliance with established policies and regulations. Duties include analyzing risk exposure across departments, developing and implementing risk management strategies, and monitoring adherence to risk policies. Requires expertise in risk assessment methodologies, strong analytical skills, and proficiency in risk management software. Should possess excellent communication abilities to report findings and recommendations to stakeholders and senior management.
Review assessed risks while carefully evaluating potential organizational and stakeholder implications; identifies emerging risk factors and develops contingency strategies to mitigate any unforeseen events; fosters a culture of innovation by inspiring teams to pursue new business opportunities.
Analytical thinking involves the ability to systematically assess information, identify patterns, and derive meaningful insights from complex data. Professionals in this domain excel at breaking down intricate problems into smaller, manageable components, evaluating potential solutions with precision, and making data-driven decisions. Strong analytical skills require attention to detail, logical reasoning, and proficiency in interpreting quantitative and qualitative information. These competencies are essential for roles that demand structured problem-solving, strategic planning, and evidence-based conclusions.
To analyze and discern patterns or relationships between disparate situations, uncovering underlying themes or critical issues in multifaceted scenarios. This involves applying innovative, abstract, or inductive reasoning approaches to draw meaningful conclusions.
Qualified candidates who fulfill the specified criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line should clearly state “Field Operations Engineer – Fiber -Nairobi,” and applicants must specify their preferred work location.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
