To achieve organizational objectives, this role is responsible for executing key functions and driving strategic initiatives. The position requires a minimum of five years of relevant experience, along with proficiency in industry-specific tools and methodologies. Candidates must demonstrate strong analytical skills, exceptional communication abilities, and a proven track record of leadership in previous roles. Responsibilities include managing cross-functional teams, optimizing operational processes, and ensuring compliance with established policies and regulations. Additionally, the role involves developing and implementing innovative solutions to enhance productivity and meet business goals.
Reporting directly to the Head of Employee Relations, Performance & Wellness, this position plays a pivotal role in developing and implementing people strategies that foster a workplace characterized by fairness, inclusivity, and engagement.
This role encompasses fostering strong employee relations, upholding legal and regulatory compliance, overseeing performance management initiatives, and cultivating a values-driven organizational culture.
Oversee and execute a comprehensive range of duties, including the development and implementation of strategic initiatives, management of cross-functional projects, and collaboration with stakeholders to ensure alignment with organizational objectives. Lead teams through performance evaluations, mentorship, and professional development opportunities while maintaining accountability for results. Monitor industry trends, analyze market data, and leverage insights to drive informed decision-making and innovation. Ensure adherence to company policies, regulatory standards, and ethical guidelines while fostering a culture of excellence and continuous improvement.
Employee Relations: Cultivating and maintaining a positive, productive work environment by addressing employee concerns, resolving conflicts, and fostering open communication. Implementing policies and procedures to ensure compliance with labor laws and company standards, while promoting a culture of respect, inclusivity, and collaboration. Conducting investigations into workplace issues, mediating disputes, and providing guidance to managers and employees on workplace policies and best practices. Developing and delivering training programs to enhance employee engagement, satisfaction, and retention, as well as advising leadership on strategies to improve workplace dynamics and morale.
Provide assistance in crafting, clarifying, and disseminating HR policies to ensure compliance with Kenyan Labour Laws, applicable regulations, and the Bank’s established values and governance standards.
Oversee employee relations functions, such as addressing disciplinary matters, resolving grievances, addressing workplace conduct concerns, and managing appeals, while maintaining fairness, consistency, and adherence to internal policies and regulatory standards.
Ensure precise and compliant documentation of employee relations cases, collaborating closely with HR Business Partners and line management to meet all record-keeping and regulatory standards.
Drive and facilitate organizational transformation efforts—such as restructurings and branch realignments—while maintaining high levels of employee engagement, ensuring seamless operational continuity, and upholding strict adherence to regulatory requirements.
Offer proactive, actionable advice to managers to ensure fair, consistent, and compliant management of employee issues, thereby reducing operational and reputational risks.
Serve as a panel member during disciplinary hearings, guaranteeing compliance with due process, procedural fairness, and accurate documentation in accordance with established internal policies and relevant labor laws.
Build and nurture connections with employee representatives and workplace committees, cultivating open dialogue, mutual trust, and cooperative partnerships to uphold a constructive and regulation-compliant work environment.
Maintain accurate and confidential disciplinary records by proficiently managing the ER tracker, guaranteeing that information remains easily accessible for audits and informed decision-making.
Drive the continuous enhancement of the HR Manual by conducting periodic reviews and implementing necessary updates to guarantee full compliance with employment laws, regulatory standards, and emerging best practices within the banking industry.
Overseeing the performance management process entails establishing clear expectations, providing regular feedback, and conducting evaluations to ensure alignment with organizational goals. This involves setting measurable objectives, tracking progress, and identifying areas for improvement. Additionally, it requires addressing performance issues through constructive dialogue and implementing development plans to support employee growth. The role also includes analyzing performance data to inform strategic decisions and fostering a culture of continuous improvement and accountability across the team.
Ensure seamless planning and dissemination of performance review schedules and communications.
Provide assistance to staff and leadership throughout the performance management cycle.
Monitor performance metrics diligently and guarantee that evaluations are conducted and finalized within the designated timeframes.
Ensure precise tracking and documentation of performance metrics, and prepare detailed performance reports accordingly.
Collaborate on establishing objectives, gather input for performance evaluations, and coordinate the scheduling and administration of review meetings.
Maintain strict adherence to HR policies while safeguarding all confidential information.
Employee wellness initiatives encompass a range of programs and policies designed to promote the physical, mental, and emotional health of all staff members. This role involves developing, implementing, and overseeing these programs to ensure they align with organizational goals and employee needs. Responsibilities include assessing workplace wellness requirements, designing health-related programs, coordinating with external vendors, and measuring program effectiveness.
The role involves assisting in the implementation of the Bank’s Employee Wellness Program, with a focus on seamless coordination of wellness initiatives in alignment with the approved Wellness Calendar. Responsibilities include collaborating with accredited wellness service providers, organizing scheduled activities, boosting employee participation, and maintaining timely and professional communication with staff.
Support the execution of strategic inclusion and employee engagement initiatives—such as diversity forums and employee resource groups—by managing logistics, communications, and feedback systems to strengthen program effectiveness and maximize impact.
Assist in organizing and implementing employee engagement initiatives, including end-of-year gatherings and various forums, designed to foster collaboration, unity, and a cohesive organizational culture.
Co-create and execute employee recognition programs at both the organizational and departmental levels, encompassing formal awards and peer recognition schemes, to foster a culture of high performance.
Develop and distribute compelling communication materials that effectively convey employee wellness programs, policy updates, and engagement initiatives, ensuring strict adherence to internal communication guidelines.
To achieve defined performance objectives that align with the Bank’s HR strategy, balanced scorecard, and individual performance targets, you will deliver measurable results while maintaining accountability for your contributions.
Holds an advanced degree, such as a master’s or doctorate, in a relevant field from an accredited institution, demonstrating specialized knowledge and research proficiency. Demonstrates expertise through relevant professional certifications or extensive industry experience in a specialized area.
A bachelor’s degree in human resources management, business administration, or a comparable field is required.
Professional Qualifications, Membership in Professional Bodies, and Publication of Research are essential requirements for this role.
Member of IHRM.
CHRP-K is an added advantage.
Seeking candidates with a proven track record in a relevant professional field, demonstrating at least [X] years of hands-on experience in [specific industry/job function]. Applicants must possess a minimum of [Y] years in a comparable role, with a focus on [key skills or responsibilities]. Prior involvement in [specific projects, sectors, or types of work] is essential, along with a strong ability to [specific competency, e.g., lead teams, manage budgets, or drive innovation]. Experience in [industry-specific tools, methodologies, or environments] is highly preferred.
Seeking a candidate with three to four years of experience in HR generalist roles, particularly in employee relations, performance management, and wellness initiatives.
Demonstrates a thorough understanding of Kenyan Labor Laws and their practical applications.
Proven expertise in managing disciplinary proceedings and collaborating effectively with employee representatives and line managers.
Capable of championing or spearheading programs focused on enhancing employee engagement, recognition, and wellness initiatives.
Experienced professionals must demonstrate proficiency in the following key competencies to excel in this role: strong analytical and problem-solving skills to evaluate complex data and implement effective solutions; exceptional communication abilities to convey technical concepts clearly to diverse stakeholders; proven leadership and project management experience to guide teams and drive initiatives to completion; adaptability to navigate evolving business needs and technological advancements; and a customer-centric mindset to ensure high-quality service delivery and satisfaction. Additionally, candidates should possess advanced technical knowledge in relevant fields, such as data analysis, software development, or process optimization, along with the capability to collaborate cross-functionally and mentor junior team members to foster professional growth.
Effective planning and organizational abilities are essential for managing tasks efficiently and meeting project deadlines with precision.
Analytical acumen and meticulous attention to detail are essential for this role.
Exceptional proficiency in both verbal and written communication is essential.
Exceptional interpersonal abilities are required to effectively engage and oversee stakeholders across all organizational levels.
Ethics and integrity are fundamental to maintaining trust and upholding organizational values. Demonstrating a steadfast commitment to ethical principles ensures transparency, accountability, and responsible decision-making in all professional interactions. Upholding high integrity standards fosters a culture of honesty and respect, reinforcing the organization’s reputation and credibility.
Exhibits exceptional decision-making skills and analytical acumen, coupled with unwavering integrity.
Demonstrates a deep understanding of commercial principles and the capacity to align strategies with overarching business objectives.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
