Position Overview
This role involves overseeing key operational processes to ensure efficiency, compliance, and alignment with organizational objectives. The ideal candidate will possess a minimum of five years of relevant experience, with a strong background in [specific industry/field]. Responsibilities include managing [specific tasks, e.g., project coordination, team leadership, financial reporting], analyzing performance metrics, and implementing process improvements. Proficiency in [specific tools/software, e.g., Microsoft Office Suite, ERP systems] and exceptional communication skills are essential. The position requires the ability to collaborate cross-functionally, prioritize tasks in a fast-paced environment, and deliver measurable results. A Bachelor’s degree in [relevant field] or equivalent work experience is mandatory.
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing robust, resilient, and high-performing IT systems that underpin business operations and foster strategic expansion. This position will manage ICT infrastructure, enforce information security protocols, drive digital transformation projects, oversee systems support, and spearhead the creation of technology solutions designed to optimize service delivery.
The successful candidate will possess extensive expertise as an ICT leader, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee a diverse range of critical tasks, including [insert responsibility 1], [insert responsibility 2], and [insert responsibility 3], to ensure operational efficiency and alignment with organizational goals. Collaborate closely with cross-functional teams to [insert responsibility 4], while maintaining adherence to [insert requirement 1] and [insert requirement 2]. Analyze performance metrics to [insert responsibility 5], and implement strategic improvements where necessary. Ensure compliance with industry regulations, such as [insert requirement 3], while fostering a culture of innovation and continuous development.
Crafting and executing a forward-thinking ICT strategy, you will lead the organization’s technological vision, ensuring alignment with overarching business objectives. Your role demands a keen ability to inspire and guide teams, fostering innovation while managing resources efficiently. Key responsibilities include overseeing digital transformation initiatives, enhancing cybersecurity frameworks, and optimizing IT infrastructure to drive operational excellence. You will collaborate closely with senior leadership to integrate emerging technologies, mitigate risks, and deliver scalable solutions. A proven track record in ICT leadership, strategic planning, and stakeholder engagement is essential, along with expertise in budget management and regulatory compliance.
Formulate, execute, and oversee ICT strategies that are fully integrated with and support the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, fostering an environment of excellence and sustained progress.
Lead digital transformation efforts to improve operational efficiency, elevate customer satisfaction, and implement automation solutions.
ICT Infrastructure & Systems Management
Responsible for supervising the installation, configuration, and ongoing maintenance of all IT infrastructure, including hardware, software, networks, and communication systems.
To guarantee peak performance, seamless scalability, and robust security for critical infrastructure—including credit management systems, databases, and digital platforms—maintain consistent operational reliability and safeguard data integrity.
Oversee system upgrades, cultivate vendor relationships, and handle IT procurement while ensuring alignment with established budgetary constraints.
Cybersecurity & Risk Management professionals safeguard organizational assets by identifying, assessing, and mitigating digital threats while ensuring compliance with security policies and regulatory standards. They develop and implement robust security frameworks, conduct risk evaluations, and respond to incidents to minimize vulnerabilities and potential breaches. Strong analytical skills, expertise in threat detection methodologies, and proficiency with industry tools are essential. Additionally, they collaborate with cross-functional teams to enforce security best practices, deliver training, and maintain alignment with evolving cybersecurity landscapes. A deep understanding of frameworks such as ISO 27001, NIST, or CIS Controls is often required, along with certifications like CISSP, CASM, or RISC.
Develop and oversee strong information security protocols to safeguard data, systems, and networks against potential threats.
Oversee cybersecurity programs encompassing threat detection, incident handling, penetration assessments, and disaster recovery strategies.
Ensure adherence to applicable ICT policies, laws, and regulatory mandates, including Data Protection guidelines.
Provides technical assistance and system support while delivering comprehensive user training. Addresses hardware, software, and network-related issues to ensure operational efficiency and resolve technical challenges. Develops and conducts training sessions to enhance user proficiency with systems, applications, and tools, ensuring smooth adoption and minimal disruption. Maintains documentation of support requests, solutions, and training materials for future reference and compliance. Collaborates with cross-functional teams to identify system improvements and streamline processes. Prioritizes timely resolution of incidents and proactive measures to prevent recurring issues.
Oversee helpdesk operations and ensure the prompt resolution of IT issues.
Maintain accurate records of systems, processes, and disaster recovery procedures to ensure compliance and operational readiness.
Develop and oversee user training initiatives aimed at improving system adoption and digital skills.
ICT Governance and Compliance ensures the organization adheres to regulatory requirements, industry standards, and internal policies by establishing robust frameworks. This role oversees risk management, audits, and data protection measures to safeguard information assets and maintain operational integrity. It requires expertise in governance frameworks, compliance regulations, and third-party risk assessments, along with strong leadership skills to align stakeholders with security objectives. Responsibilities include developing and enforcing policies, conducting compliance audits, managing regulatory reporting, and fostering a culture of accountability and continuous improvement in ICT practices.
Formulate, implement, and maintain comprehensive ICT policies, standards, and procedures to ensure alignment with organizational goals and regulatory compliance.
Regularly validate and test data integrity protocols, backup systems, and business continuity strategies to ensure their operational reliability and effectiveness.
Perform routine IT audits to evaluate system performance and pinpoint opportunities for enhancement.
We are committed to driving innovation and fostering a culture of continuous improvement within our organization. This role requires a proactive mindset and a passion for identifying opportunities to enhance processes, products, and services. You will be responsible for analyzing current operations, proposing innovative solutions, and implementing changes to achieve measurable improvements. A strong focus on data-driven decision-making and collaboration across teams will be essential. Ideal candidates will have a track record of delivering impactful results through creative problem-solving and a dedication to evolving best practices.
Evaluate and integrate emerging technologies to enhance operational efficiency.
We are responsible for advancing digital products such as mobile applications, customer portals, and CRM systems.
Assess emerging information and communication technology trends and provide expert strategic guidance to senior leadership to inform decision-making processes.
Seeking a highly skilled professional with extensive qualifications and hands-on experience in the relevant field. Candidates must possess a minimum of [X years] of experience in [specific area], along with a strong educational background in [relevant degree/discipline]. Proficiency in [specific tools/technologies] is essential, and familiarity with [industry standards or additional skills] is highly desirable. Exceptional problem-solving abilities, keen attention to detail, and the capacity to work both independently and collaboratively in a dynamic environment are required. Strong communication skills and the ability to adapt to evolving priorities are also necessary to thrive in this role.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, or Cybersecurity—or alternatively, Business—is required, with an added advantage for those holding a degree in the latter field.
Minimum 7 to 10 years of experience in information and communication technology is required, including a minimum of three years in a leadership position.
Candidates with a background in financial services, banking, microfinance, credit systems, or the fintech sector will be given strong preference.
Strong expertise in the following areas is essential:
Responsibilities include overseeing ICT infrastructure, managing networking systems, and implementing cloud technologies to ensure seamless operations and robust digital solutions. Expertise in these domains is required, alongside a thorough understanding of infrastructure design, network administration, and cloud service integration. Candidates must possess strong technical skills, including proficiency in network configuration, cloud migration strategies, and infrastructure optimization to support organizational objectives. The role demands meticulous attention to detail, effective problem-solving abilities, and the capacity to deliver high-performance ICT solutions in dynamic environments.
Establish and maintain robust cybersecurity frameworks and implement industry-leading best practices to safeguard organizational assets, ensuring compliance with relevant regulations and mitigating potential threats effectively.
Proficiency in database management systems, including SQL, Oracle, and related technologies, is required. This role demands hands-on experience in designing, implementing, and maintaining relational databases to ensure optimal performance and data integrity. Candidates should possess strong analytical skills to troubleshoot issues, optimize queries, and enhance database efficiency. Familiarity with database security protocols and backup strategies is also essential for safeguarding critical information.
Core business applications encompass essential systems such as ERP (Enterprise Resource Planning), loan management solutions, and CRM (Customer Relationship Management) platforms.
Ensures adherence to data protection regulations and maintains compliance with applicable legal standards.
Proficient communication skills, both written and verbal, are essential to effectively collaborate with cross-functional teams and convey complex information clearly. Strong analytical abilities are required to interpret data, identify trends, and make informed decisions. A keen attention to detail ensures accuracy in tasks ranging from report preparation to process documentation. The role demands adaptability to changing priorities and the capacity to work under tight deadlines. Proficiency in relevant software applications—such as Microsoft Office Suite or specialized tools—is necessary to streamline workflows and enhance productivity. Additionally, a commitment to continuous learning and professional development is valued to stay current with industry advancements and best practices.
Exceptional ability to lead teams and manage personnel effectively is required.
Proven expertise in analyzing complex situations and making well-informed choices with precision and confidence.
Demonstrates unwavering integrity, strict adherence to confidentiality protocols, and a steadfast commitment to professional ethics.
Demonstrates exceptional proficiency in overseeing projects and effectively coordinating with external vendors to ensure seamless collaboration and timely delivery of objectives.
Demonstrates strong performance under tight deadlines and high-pressure situations while consistently meeting established timelines.
Demonstrated proficiency in articulating ideas clearly and engaging with stakeholders effectively is required.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
