We are seeking a highly motivated individual to join our team in this pivotal role, where you will play a critical part in driving our organization’s success. The successful candidate will be responsible for executing key responsibilities that align with our strategic goals, including [list responsibilities here]. To thrive in this position, you must possess a [specific degree or certification], along with [X years] of relevant experience in [industry or field]. Additionally, proficiency in [specific software, tools, or methodologies] is essential, and strong analytical, communication, and problem-solving skills are required to excel. Your contributions will directly impact our team’s performance and the overall growth of the company.
A dynamic hospitality and events destination in Poor, nestled near Jugurtha Dam, is actively seeking candidates to join its team. This scenic resort provides a diverse range of services, including comfortable accommodation, vibrant outdoor events, professional conferencing facilities, exquisite dining options, engaging recreation activities, and memorable guest experiences. The venue regularly hosts an array of events such as weddings, conferences, family outings, corporate functions, and leisure activities, making it a vibrant hub for guests seeking both relaxation and entertainment.
We are in search of an Operations Manager who demonstrates exceptional organizational skills, a proactive approach, and a strong commercial focus to manage the facility’s daily operations. The ideal candidate will be responsible for driving operational excellence, maintaining high service standards, enhancing guest satisfaction, and fostering revenue growth.
Oversee and execute key responsibilities encompassing project planning, team coordination, and client engagement to ensure timely and high-quality deliverables. Manage stakeholder communication, identify project risks, and implement mitigation strategies to uphold project timelines and budgets. Conduct thorough research and data analysis to inform strategic decision-making and drive continuous improvement initiatives. Provide mentorship and guidance to junior team members, fostering professional growth and alignment with organizational objectives. Develop and maintain detailed documentation, reports, and presentations to track progress and present findings to senior leadership and external stakeholders. Ensure compliance with industry regulations and internal policies while promoting a culture of accountability and excellence across all operations.
The Operations & Guest Experience role focuses on ensuring seamless day-to-day activities while delivering exceptional service to visitors. Key responsibilities include overseeing facility management, coordinating logistics, and maintaining high standards of cleanliness and safety. Candidates must possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency in relevant software and prior experience in hospitality or operations are required, along with excellent communication and problem-solving abilities to address guest inquiries and resolve issues efficiently.
Responsible for managing the day-to-day operations of the resort, including hospitality services, restaurant management, and event coordination.
Maintain exceptional customer service standards and ensure guest satisfaction is consistently achieved.
Coordinate all aspects of accommodation, food and beverage, grounds, housekeeping, security, and maintenance operations to ensure seamless and efficient service delivery.
Resolve guest complaints with professionalism and expedite solutions to ensure full satisfaction.
Crafting and executing strategies to enhance business growth and overseeing event planning initiatives are central to this role. Driving revenue expansion and fostering client relationships while ensuring seamless event execution are key responsibilities. The position demands meticulous attention to detail, strong organizational skills, and the ability to manage multiple projects efficiently. Proficiency in event management software and a proven track record in business development are essential. Exceptional communication and negotiation abilities are required to engage stakeholders and secure partnerships.
Ensure seamless planning and execution of weddings, conferences, outdoor functions, and other special events from start to finish.
Drive occupancy, event bookings, and customer retention initiatives.
Cultivate strong connections with corporate clients, event planners, and travel partners to foster mutually beneficial partnerships.
Execute marketing and promotional initiatives to expand revenue generation opportunities.
Experienced professionals sought to oversee and motivate a dynamic team, fostering a collaborative and high-performance environment. Responsibilities include guiding team members toward achieving strategic objectives, delegating tasks effectively, and ensuring accountability through regular performance evaluations. The ideal candidate must possess strong interpersonal skills, the ability to resolve conflicts constructively, and a proven track record of leading teams to success. Experience in mentoring, project management, and cross-functional coordination is essential. Bachelor’s degree in business administration, management, or a related field required; advanced qualifications are highly desirable.
Oversee and direct operational personnel spanning various departments to ensure cohesive team performance and efficient workflow management.
Develop and oversee staff schedules while maintaining optimal staffing levels to meet operational demands.
Demonstrate leadership by providing training, mentorship, and guidance to staff while upholding discipline and performance benchmarks.
Foster a collaborative environment built on mutual accountability and unwavering dedication to customer satisfaction.
The role encompasses comprehensive oversight of financial operations and administrative functions, ensuring efficient and compliant management of resources. Key responsibilities include budgeting, financial reporting, and strategic planning to optimize physical performance. Additionally, the position involves supervising administrative staff, implementing policies, and maintaining operational workflows to support organizational objectives. Strong analytical skills, leadership capabilities, and proficiency in financial software are essential for success in this role.
Oversee the management of operational budgets and implement strategies to ensure cost efficiency.
Maintain accurate oversight of inventory levels and enforce stringent procurement protocols to ensure optimal stock availability and control.
Compile and distribute operational reports and performance updates to relevant stakeholders.
Maintain adherence to all applicable health, safety, and hospitality regulations to uphold operational standards and ensure a secure environment for guests and staff.
We are seeking a meticulous professional to ensure adherence to regulatory standards and oversee operational compliance within our facilities. This role involves conducting routine inspections, monitoring safety protocols, and verifying that all processes align with industry and organizational guidelines. You will be responsible for identifying potential risks, implementing corrective measures, and maintaining accurate documentation to support compliance audits. Strong attention to detail, a thorough understanding of compliance frameworks, and the ability to collaborate with cross-functional teams are essential for success in this position.
Maintain the cleanliness, safety, and upkeep of all facilities and outdoor areas.
Oversee the coordination of repair activities, supplier engagements, and service provider collaborations.
Oversee the seamless execution of recreational and hospitality programs to maintain high standards of guest satisfaction and operational efficiency.
The position necessitates a Bachelor’s degree in a relevant field, along with a minimum of three years of professional experience in a comparable role. Proficiency in Microsoft Office Suite, particularly Excel, is essential, as is familiarity with project management software. Strong analytical and problem-solving skills are required, along with excellent communication abilities. Candidates must demonstrate a proven track record of meeting deadlines and managing multiple priorities efficiently. Knowledge of industry-specific regulations and standards is also a must. The role may involve occasional travel and requires the ability to work flexible hours as needed.
A relevant academic qualification, such as a Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, Hotel Management, or an equivalent field, is required.
With a minimum of five years of hands-on experience in hospitality, hotel, resort, or event operations management, candidates should bring a proven track record of leadership and operational expertise to this role.
Exceptional ability to lead teams and manage personnel effectively is essential.
Proficiency in overseeing events, conference management, or resort operations is strongly preferred.
Demonstrates exceptional proficiency in delivering outstanding customer service and resolving issues efficiently.
Skilled in financial management and adept at preparing comprehensive reports, ensuring accuracy and compliance with regulatory standards.
Demonstrates resilience and adaptability in high-pressure environments while effectively overseeing multiple departments simultaneously.
Proficiency in Microsoft Office and hospitality-specific systems is beneficial.
The ideal candidate will demonstrate proficiency in key competencies aligned with the role’s core requirements. These include a strong analytical mindset to interpret complex data, exceptional communication skills to articulate insights effectively, and the ability to collaborate seamlessly across multidisciplinary teams. Additionally, the position demands a deep understanding of industry best practices, adaptability to evolving challenges, and a commitment to delivering measurable results. Proficiency in relevant technical tools and a dedication to continuous professional development are also essential for success in this position.
Seasoned professionals with demonstrated expertise in guiding teams and fostering collaborative environments are sought to spearhead leadership and team management initiatives. Candidates must exhibit strong interpersonal skills, strategic thinking, and the ability to motivate diverse groups toward achieving common goals. Responsibilities include setting clear objectives, delegating tasks effectively, resolving conflicts, and ensuring alignment with organizational objectives. Proficiency in performance evaluation, talent development, and fostering a positive workplace culture is essential. The ideal candidate will possess exceptional communication skills, adaptability, and a track record of driving team success through innovative leadership approaches.
We are seeking a dynamic professional to drive Operational Excellence, ensuring streamlined processes, enhanced efficiency, and sustained performance improvements across the organization. This role involves identifying and implementing best practices, eliminating waste, and fostering a culture of continuous improvement. The ideal candidate will possess strong analytical skills, a proven track record in operational optimization, and the ability to lead cross-functional teams. Additionally, experience in lean methodologies, Six Sigma, or similar frameworks is highly desirable. Responsibilities include analyzing workflows, developing metrics to track progress, and collaborating with stakeholders to achieve strategic objectives. Proficiency in data-driven decision-making and a commitment to excellence are essential for success in this position.
We seek a dedicated professional to oversee and enhance our Customer Experience Management strategies, ensuring seamless interactions across all touchpoints. The ideal candidate will analyze customer feedback, identify trends, and implement data-driven improvements to elevate satisfaction and loyalty. Proficiency in CRM systems, strong analytical skills, and experience in customer journey mapping are essential. This role involves collaborating with cross-functional teams to align processes, resolve escalated issues, and drive continuous enhancements in service quality. Additionally, the position requires a deep understanding of customer behavior metrics and the ability to translate insights into actionable initiatives.
The role involves managing all facets of event planning and execution, ensuring seamless operations from inception to completion. Responsibilities include securing venues, coordinating vendors, and overseeing logistics to deliver flawless experiences. Key requirements encompass strong organizational skills, meticulous attention to detail, and the ability to multitask under tight deadlines. Proficiency in event management software and exceptional communication abilities are essential for liaising with clients and stakeholders. Prior experience in event coordination or a related field is preferred, along with a track record of successfully executing diverse events.
Skilled in fostering clear, effective exchanges and cultivating strong interpersonal connections, with a keen ability to engage and collaborate across diverse teams and stakeholders. Demonstrates proficiency in active listening, empathy, and conflict resolution to ensure alignment and mutual understanding in dynamic work environments.
The position requires strict adherence to financial regulations and accurate reporting of all monetary transactions. Candidates must possess a strong background in accounting principles and experience with financial audits. Key responsibilities include preparing detailed financial statements, ensuring compliance with tax laws, and managing budgetary controls. Proficiency in accounting software and advanced Excel skills are essential. The role demands meticulous attention to detail and the ability to analyze financial data to identify discrepancies or inefficiencies.
Analyzing complex situations and formulating effective solutions requires strong decision-making and problem-solving capabilities. Candidates should demonstrate the ability to evaluate risks, weigh alternatives, and implement timely, well-reasoned decisions under pressure. Proficiency in identifying root causes of challenges and developing innovative strategies to overcome them is essential. The role demands a structured approach to troubleshooting, ensuring optimal outcomes while maintaining efficiency and quality standards.
Attention to detail is crucial for this role. You must meticulously review and verify work to ensure accuracy and consistency. This includes identifying errors, discrepancies, or inconsistencies in documents, data, or processes. Strong analytical skills are required to spot subtle issues that others might overlook. You will be responsible for maintaining high standards of quality in all tasks assigned.
Qualified applicants are invited to submit their curriculum vitae and a tailored cover letter, ensuring the subject line clearly states “Operations Manager – Hospitality” before sending to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
